Arbtech Consulting Ltd Reviews 

I recently had a very disappointing experience with Arbtech. What should have been a straightforward interaction became unnecessarily stressful due to consistently poor communication. I found myself repeatedly chasing basic information that should have been clear from the outset.

I even highlighted an error on their website where they incorrectly referenced NPPF wording under the section “Why do I need an ecologist?”. It cites NPPF p.174–188, yet the NPPF only contains 82 pages. Despite pointing this out, I was met with dismissiveness rather than accountability.

By the end of the process, I was left with the strong impression that my time and concerns weren’t taken seriously. The overall attitude felt inflexible and overly self-assured, which made the experience even more frustrating. There was also a noticeable push toward upselling at every stage, which did not inspire confidence.

Based on this experience, I would not feel comfortable returning, nor would I recommend Arbtech services.

I have contacted this company twice for 2 surveys, both times they said we will be in contact to move forward, both times they haven’t responded to move forward.
So much for it being a highly rated company!

Understanding the need of the project and suggesting viable solutions.

It started well, they were responsive and did initial survey relatively quickly. Ended up having to do multiple additional surveys which they came out to do as requested.
It all went wrong a few months later when we needed the report to be updated to support a new planning application. They just didnt respond to the architects contact attempts. It took them over a month to respond by which time we were approaching the end of the year so were told to expect updated report in the new year. This was eventually completed in the new year (looks to me like a few lines were reworded - so not a major rewrite). Then we were told the report would be released upon payment. Even after payment it took another week to actually send the report. Overall the poor communication added around 1.5 months to our project which is disappointing and costly.

Arbetch were really competitive on price and provide a very quick turn around on reports.
I was most impressed by the communication I was able to have with the consultant as the report was being produced. Charlie Radiven was very helpful in helping me make decisions upon my planning progress as well as pre-construction decisions - thank you.

Efficient, timely competent

Katie from Arbtech was excellent to work with on our project in Kingston upon Thames. She provided clear updates, promptly addressed all queries, and delivered high-quality reports with all necessary supporting information. Her attention to detail and proactive communication made the planning submission process much smoother. Highly recommended.

Arbtech were very responsive and helpful from the initial enquiry right through to undertaking the initial survey.

Our PEA was completed by Kirk Mason, who was exceptionally thorough, and really approachable, answering all of our questions with ease.

We look forward to working with them in the future.

Responsive and professional. We dealt with Katie Belbin who was excellent. She explained the process, outlined the possible outcomes and produced the report efficiently and within the agreed timescale. Overall, very good indeed.

Good value. Quick to make minor amendments as needed.

We were thoroughly impressed by the efficiency and reliability of the service, particularly in moments requiring swift turnaround. Upon learning of our circumstances, Charlie Radiven responded with remarkable urgency and dedication. She delivered the survey report a full week ahead of schedule, working through the night to ensure its timely completion. Her commitment and professionalism exceeded all expectations, and we are deeply grateful for her exceptional support.

Found the company online advertising as "affordable surveys", to get bats survey done for the planning permission. Close to £700 paid, for 1st survey. It was a lot, but thought , needed, let's get it done. Ecologist came , spend whole 11 minutes on site , said it's all good won't have any problems. Report came - another survey required, of course! First cheaper option, sold out , second option, first available £3199 +VAT (!)
Booked another company, came in, did full inspection, of course no bats on site, report done, costed less than half of the 1st I've paid. Judge for yourself.

We do not recommend!

A very efficient company, everything was on time and the report was comprehensive. An amendment was needed due to my error and Katie Belbin was a star and it was quickly changed and the report sent back over to me. Very impressed.

Very efficient and professional. A little pricey though.

The response to getting an early date for the PRA was much appreciated and Kelly, the the inspector, was prompt and very helpful.

Great speedy service, very professional and unintrusive when conducting surveys.

Arbtech have been amazing, provided a quote quickly. Report received next day, really took our needs into consideration and was reflected well in the report. Charlie in particular was outstanding, professional, and really prompt. Thank you for the exceptional customer service.

Katie has conducted our survey in Epsom in polite and professional manner. She is very knowledgeable in all aspects involving her work and took her time to explain the process.

I won't hesitate to reccomend her!

The work was carried out and the report presented as agreed.