Arbtech Consulting Ltd Reviews 

Our needs were well met. Available when we needed them and provided a great service.
A lovely, friendly team, who clearly knew their stuff giving a full and thorough survey.
Would happily recommend and would use again.

My client hired Arbtech specifically to get things done quickly. We agreed an extra fee (above their already expensive fee) for their 'rapid' service. This stated survey within 5 days and report released a 'few' days later. The survey was not completed within 5 days. The survey was made ready for release about 3 weeks later. In that time we hired another consultant to both survey the site and release their report for 1/5 the cost.

Now they are threatening debt recovery and small claims court because we haven't paid, but they did not carry out the services as per their agreement, nor released their report, so I don't see how anything is owed. Very poor service and simply trying to intimidate the client into paying for nothing.

I wish I had never used Arbtech for my survey. All they seem interested in is pushing more surveys on you, causing huge delays to my project. If I knew then what I know now I would not have touched them with a barge pole. Don't be taken in by their slick marketing, they are NOT there to help you.

Arbtech have been extremely helpful in providing various ecology reports for a planning application on a particular project that has had various design changes along the way. The whole team has been really proactive throughout the whole process. Special mention to Michelle H who assisted with the BNG, she went above and beyond to help the project and me personally, thanks.

Very straightforward process- from first phone call - we were given a very in depth explanation of what was required and also a run down of potential charges. The company responded promptly to any e mails that were sent to them ( if we didn’t understand any of the process). We didn’t need to wait very long for a date to visit our site. Their representative ( Michelle) was extremely knowledgeable and very thorough with her site visit. Thank you Arb Tec for making the process easy for us.

Very thorough report delivered very quickly. Thank you

Great service - quick, practical advice

Zero customer service
Following on from my previous review and receiving a reply from Arbtech with a totally wrong sarcastic response.
We had waited 2 months for our report, we finally received the report once the complaint was made. Arbtech accept no responsibility at all for any mistakes and poor customer service. There is no interest in repeat business or recommendations. Clearly the customer is always wrong!

Arbtech really pulled through for us. They far exceeded service levels we have experienced from any other service provider, ever! A special shout out to Katie Belbin who pulled out all the stops to process our survey in record time so that we weren’t enormously financially impacted due to an error on our planning officer’s part. We can’t thank you enough.

From my experience with Arbtech Consulting Ltd, I would strongly advise against using their services, even though they may seem affordable upfront. They missed several deadlines, delayed report delivery, and the reports didn’t meet the planning requirements I needed. Worse, they don’t actually guarantee to get you through planning, which was something I only discovered after the fact. Communication was poor during crucial stages, adding unnecessary stress. On top of that, a lot of the glowing reviews seem fake, as they lack detail and sound suspiciously similar. If your project is important, it’s worth spending more on a reliable company that offers better communication, delivers on time, and actually helps you through the planning process, avoiding the headaches I faced.

very quick and efficient. Last minute request for survey completed. very nice and engaging people who are willing help. thank you

We had to have three surveys done on a relatively tight timescale, including one unexpected. Michelle, who lead the surveys went above and beyond to make them happen in time; I would very happily and confidently recommend them. They were friendly, competent, thorough and went above and beyond in terms of service level.

Arbech were very quick to reply to my enquiries, I had a survey done very quickly and the reslts were clear and concise.

Anna was knowledgeable, polite and on time.
excellent - thank you.

Here is how the scam works; We had to get a survey done in order to get planning permission. It was always blatantly obvious there were no bats. However Arbtech worded their survey as vaguely as possible in order to get more work. The council then gave planning permission with the condition we had another survey completed. Arbtech refused to do that survey without yet another unnecessary survey being carried out. At around a thousand pound each, its a hell of a racket. Fortunately we found a decent company to conduct the second unnecessary survey. We still had to delay starting work by 8 weeks, at the cost of thousands of pounds.
I assume from your reply that you must be thinking of someone else.

Arbtech were able to accommodate a fairly urgent THREATS tree survey within days of my request.
Fearghus carried out the survey, equipped with the correct equipment, professional with the customers and provided some sound knowledge and advice.

The report was sent back to me the next working day providing the detail required.

I will be using Arbtech services in the future.

helpful and done what they have said so far. prompt on time and respond within a day or two with replies. Report was in detail explaining every thing.

Really great service from Jade Lemm and her colleagues at Arbtech. I'm a "self-builder" with absolutely no experience of the Biodiversity Net Gain process and they have been extremely helpful and patient all the way. Would recommend without hesitation.

Speedy, clear, friendly service

The Arbtech team have been fantastic to work with, they have turned around Bat Surveys and Arb Work for us in record time, I honestly can't recommend them enough in terms of speed and also the quality of the work that is produced!

Fantastic service and the highest standard of work in the industry in my opinion.

For context, I'm a Developer and wouldn't go anywhere else for this work.