Arbtech Consulting Ltd Reviews 

598
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Jamie was a pleasure to deal with from start to finish. We were working to a tight planning deadline on our Mill Lane site in Digbeth, and he handled everything quickly, clearly and professionally t... Toon meer

Beoordeeld met 1 van de 5 sterren

Found the company online advertising as "affordable surveys", to get bats survey done for the planning permission. Close to £700 paid, for 1st survey. It was a lot, but thought , needed, let's get... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Arbtech really pulled through for us. They far exceeded service levels we have experienced from any other service provider, ever! A special shout out to Katie Belbin who pulled out all the stops to pr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very straightforward process- from first phone call - we were given a very in depth explanation of what was required and also a run down of potential charges. The company responded promptly to any e m... Toon meer

Bedrijfsgegevens

  1. Milieuadviseur

Geschreven door het bedrijf

The UK’s leading Biodiversity, Bat and Tree Survey Experts - Bat Surveys, Tree Surveys, Ecological Consultants, Ecology Surveys for Planning Permission across the UK

Geschreven door het bedrijf


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

598 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,2

Alle reviews

(598)

41 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

The client signed up to a 4-6 week…

The client signed up to a 4-6 week delivery of both a PEA and BNG report. It took over 4 months for both reports to be completed. Consultant didn't listen to comments or instructions, failed to understand that it was associated with an appeal process and the final report refers to the wrong policy basis. Given time delays to get an appeal in, the refusal to release draft reports before the client made payment resulted in insufficient time to get amendments done.
Will avoid using again.

30 augustus 2023
Beoordeeld met 1 van de 5 sterren

Not recommended

Rather than ranting and raving about Arbtech, I will simply state our experience, and you can make your own judgement as to why I left a 1 star review.

1) We paid a premium for a fast report. Unfortunately our contact at Arbtech was ill (completely understandable) but the company had no one to take over, and therefore it was weeks late.
2) Arbtech eventually provided a report to our planning officer which, as part of the report said we must provide a "precautionary working method statement". Like most people we didn't know what this was, but unfortunately Arbtech also didn't seem to understand what they had requested, and were therefore unable to provide it. Surely you should only put things in your report if you understand what they are?
3) Whilst communicating with a member of staff at Arbtech about the issues we had faced, we were told "I only like bats, I do not like people". It was mildly threatening and this attitude permeated every aspect of the way they treat their customers.
4) When making what we considered to be completely legitimate complaints, we were told that we were being "threatening" and that Arbtech would no longer deal with us. This is obviously only my opinion, but from my perspective all our complaints were fair, and deserved to be at least listened to.

Anyway, I will leave you to make your own opinion as to whether this was reasonable behaviour for a company, and if you think it is worth working with them.

31 augustus 2023
Review zonder uitnodiging
Logo Arbtech Consulting Ltd

Antwoord van Arbtech Consulting Ltd

At Arbtech we love people. This is evidenced by our many thousands of five star reviews. Like our other clients, we supported you by providing high-quality ecological reports that were well-received by the Local Planning Authority. The delays you complain of are due to the seasonal nature of bat surveys, which has been explained to you in full, several times.

When there was a query over post-development ecological requirements, a senior ecologist at Arbtech contacted the planning department immediately and planning permission for your project was granted the same day. Most of our clients would be over the moon at this; however, you called several times to complain about how you felt underserved. You then threatened us twice that if we did not refund some of the money we had "wasted", you would leave us a bad review.

Bat surveys are a statutory requirement that we help you to discharge - we did not "waste" your money.

At every stage the whole team at Arbtech did their very best to support you, despite the rudeness, lies and threats that you subjected us to.
Unfortunately, due to your consistent rudeness and threatening tone, we will not be providing any post-planning ecological support for your project.

Beoordeeld met 5 van de 5 sterren

Great service all round

Great service all round. Rapid turnaround and very good vale for money. My go to environmental consultant from now on. Thank you.

17 augustus 2023
Beoordeeld met 5 van de 5 sterren

I found the team very organised

I found the team very organised, communicated well what they were going to do. They were transparent with costings.
When I needed a rapid response they were very quick to assist.
All in all a fabulous experiance using these consultants.

9 augustus 2023
Beoordeeld met 5 van de 5 sterren

Bat assessment

Annabel explained the reasons why the assesment was required & was very knowledgeable in local conservation. She was very easy to talk to

7 augustus 2023
Beoordeeld met 5 van de 5 sterren

A very professional company

A very professional company. They work with the customer to find solutions to both protect and augment wildlife whilst identifying strategies to permit a development to continue. We had several species of bats roosting in our house and also two maternity roosts. You read horror stories of not being allowed to undertake any work on your own property due to the presence of bats. This is not the case. Employ Arbtech Consulting and they will work with you to find a solution. Don't leave engaging the experts until the eleventh hour. Think ahead and any delays to planning applications can be largely avoided or minimised. Excellent company, who I would absolutely recommend.

1 augustus 2023
Beoordeeld met 5 van de 5 sterren

Bat Mitigation Plan and Method Statement.

A truly excellent, very professional and prompt service provided by Merry Anderson of Arbtech Consulting Limited in composing a very thorough and comprehensive Mitigation Plan and Method Statement. Thank you so much for all your help and very professional assistance.

3 augustus 2023

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