Arbury Reviews 

Was excited to finally be owning a Audi s5 and in time to go away but it all went wrong badly wrong once the finance paid out I contacted them to arrange collection spoke to a very friendly person called Katie was all going good we will pencil you for Friday then as I didn't hear anything I called but seems nobody passed the message to Katie so I emailed and also joined linked in and paid to message there director for an update Katie got back to me and stated the car had a coolant issue and they was trying to fix it this was fine as long as the cars been fixed I can't really complain when I kept asking for updates Katie escalated it and included her managers as she was getting no joy with the workshops just the same reply we are doing diagnostics and will get back to you however scince things seemed a bit off I decided to do research and found the car still for sale on there adverts with the temperature light on and red warning light dated 9/7/2026 this alarmed me and I seeked legal advice to which I was told this is a breach of the consumer act 2015 to sell and receive payment for a vehicle with a undisclosed fault so I sent a letter draft by my legal team stating that I required a full breakdown of what was being done to rectify this and I expected a clear date as to when collection and vehicle were going to be ready to a satisfactory state and I demand to know with in 5 days due to it already being over 14 days since I first agreed the sale however I don't think they liked this and Connor responded promptly a lot more promptly than to my previous email where I asked for a update in his response he stated he can do this and the best option is to unwind the deal however I have to speak to my finance company to unwind the deal so I won't be taken my new car to our few days away and I won't in fact be getting a new car before I got any chance of getting a new car I will need to wait for the funds to be returned to the finance company then the finance company to clear it from my credit file this is going to be weeks and what makes it worse is they knew about this fault 1 month before I purchased the car I really thought a main dealer with a mostly good reviews and rated by carwow would have more about them I feel cheated and ripped off how ever I do believe Katie tried her best at first but not sure the rest of the staff did

Darren was very helpful in supporting our purchace of our first electric automatic car. He was very patient explaining how it worked and boosting my confidence

Avoid the Peugeot 3008 Plug-in Hybrid and Arbury Peugeot Bulkington

When I bought the car, I was told that a full charge would give around 30 miles of electric range, but it only gave me about 14 miles. Once the battery was depleted, the car used a lot of petrol.

After just 3 months of use, the car developed major electrical issues. The service department took 3 weeks to diagnose the problem, and I wasn't provided with a courtesy car. They also gave me what I felt were unreasonable reasons to avoid covering the repair under the warranty. The repair quote was £3,800.

The car looks nice, and I thought I was buying an affordable luxury SUV, but in my experience the car is rubbish. I wouldn't trust these people.

bought car brand new from here as soon as warranty ran out things started going wrong and given no assistance to rectify issues. Have to book services or mots 3 weeks in advance unless you want a courtesy car then best book 2 months in advance. There is no customer loyalty and very little customer service, when I spoke about latest issue with car when it went for service and they weren't interested when I mentioned it afterwards they said we would get in touch and they never did. This is from my own experience but all they are interested in taking your money.

I took my car for it's service and MOT at Arbury and i can't talk more highly of them. The service team was exceptional and so was the quality of the work. I will defiantly be using them again. Special thanks to Niki, Tim and their Manager Emily. See you next time 👍🏻

My 2 year old Nissan has been recalled for a fault. I booked this on only to be told I need to pay for a courtesy car which I am not prepared to do for something that is not my fault. The sales team have been really unhelpful. I am now driving a car with a fault until I am able to manage without it for a full day. The customer service has been abysmal.

Smooth process from start to finish with buying a car from here! I’d like to say a special thanks to George for being an amazing sales man! Would like to also say thanks to Connor for being such an expert with the Cupra’s!

I had a great experience buying and collecting my car. Katie and Connor were both incredibly helpful from start to finish, making the whole process smooth and straightforward. They were professional, friendly, and kept everything clear throughout. Excellent customer service, and I would happily recommend this garage to others. Thank you both! :).

We recently leased a new car from Arbury and can not recommend highly enough. We are delighted with our new car but must also mention the seamless process and exceptional customer service we experienced.

Booked my car in for service. Arrived, waited to be spoken to by staff. Told car couldn't be serviced due to lack of parts. Couldn't have been contacted before I drove to the service centre. Assured I'd be contacted when the part was available. 6 weeks later, no update.

Great customer service. Looking forward to driving my new car. Staff were attentive and helpful but not pushy in any way.

Purchased vehicle May 2025 and it started to fault almost immediately. Took months to get it booked in (September 2025) and told nothing wrong with it. Faulted immediately once we got the car back. Then took a further 8 months for them to book it in again (May 2026). Vehicle refunded after two weeks with no fuel and damage in two areas. Returned the car to them 2 weeks later for them to repair damage - not only did they not repair the damage (but told me they had repaired), they caused further damage. Now won’t respond to emails even with CEO copied in. Complaints team don’t respond and neither do head office.

AVOID LIKE THE PLAGUE - THE MOST AWFUL DEALERSHIP I HAVE EVER DEAKT WITH !!

Terrible service. Walked in and around for about 10 mins. Loads of staff visible. Not even a hello, never mind anything else. I approached a team member to get some questions answered, almost felt like I was inconveniencing him the way he was answering my questions, moved onto another colleague who was just as unhelpful and they didn’t want my 35k. Took my details as a means of getting rid of me saying someone would get back to me. 3 days later still nothing. You guys are obviously made of money if that’s how you treat customers. Anyway my money spent else where. I very rarely post reviews but this visit of mine left me with no choice but to make your management aware of how poor that place is run.

Sam at Arbury Peugeot Stourbridge made the whole purchase very easy, and I'm very happy with my new car! Thanks so much Sam! Would 100% go back in the future and recommend my family/friends buy from this dealership.

Purchased new Cupra Born beginning of April and took a service plan out at the same time.Phoned up after one month to to tell Arbury that no information about the service plan had been received.Tried to phone up after another three weeks and no Manager will phone me back to sort the problem out.GOOD AFTERSALES SERVICE!

I bought a 21 plate cupra formentor vz2 310 from Scott at arbury West Midlands over the phone never see it or drive it ! , it arrived on the said delivery date and as Scott said it was mint condition a lovely car very happy with the customer service at arbury cupra I got a full service years full warranty , I would defo buy from Scott again 5 star service

I recently had the pleasure of dealing with Neil Brown as my car sales executive, and the service I received was absolutely outstanding from start to finish. Neil was professional, knowledgeable, friendly, and genuinely went above and beyond to make the whole process smooth and stress-free.

He took the time to answer every question thoroughly, never pressured me into making a decision, and made sure I found the perfect vehicle to suit my needs and budget. His honesty, attention to detail, and excellent customer care really stood out.

It’s rare to come across someone so dedicated and passionate about providing first-class service. I would highly recommend Neil Brown to anyone looking to purchase a vehicle — a true credit to the Arbury motors Bromsgrove. Thank you again, Neil!

I wanted to say how incredibly helpful Lybbie was during my visit to Arbury Motors. She was thoughtful, patient, and genuinely attentive throughout the whole process. Her calm manner made the experience feel relaxed and pleasant, and at no point did I feel rushed or pressured. It was truly refreshing to be looked after by someone who clearly cares about providing a positive experience.

Great experience with the team. Would happily recommend Arbury for your next car.

Quick turnaround. Smooth process