Arccaptain Reviews 100

I purchased a Tig welder from this company recently, I haven't used it yet but the service was very good.
There was a part missing and I contacted them and the responds I received from Shirly was very correct and professional.

Purchased an angle grinder, when it arrived there was an issue with one of the batteries. Reached out to customer support and they were responsive through the entire process and quickly came up with a solution to the problem. Great job! I will continue to be an Arccaptain customer.

As of right now it’s a 2 star. Started off bad with purchasing the MIG205MP. On the day that said welder was supposed to be delivered all I received was the flu fluxcore wire. Tried calling and got someone that barely spoke English and had a had time understanding what I was asking. Sent and email to support and two days later they responded with we send everything out separately and only give you one tracking number. They did give me all the tracking numbers and supposedly welder is on its way. I have been receiving small items everyday. To say this company is unprofessional is accurate. Why would you not send all the tracking numbers when someone orders there product? There was also back order stuff that they told me about after three emails back and forth. Heads up on emails they will only send you one email a day. I am in the mid west and receive it around 2am everyday. Will change star when welder shows up and everything works as advertised.

Arccaptain customer support team was very helpful when ordering as a gift. They made sure to ship the item without revealing that it was from Arccaptain. This kept the surprise hidden from my husband who I knew would get the delivered package while I was at work. Thank you for going above and beyond to keep this gift a surprise!

Even though it hasn't been used yet, my husband is impressed by the video content for Arccaptain's product and stellar reviews. He's very excited to start his journey as a welder!

I've only had to reach out to their customer service once but they are by far the best. Love the plasma cutter, love the customer service and love that I made the decision to try them!

Purchased a TIG 200 P. Or of the box it didn’t work. No gas flow. After a quick assessment by their technician they decided to replace the unit. Received the new one and it works perfectly.
Easy!
Thank you.

This company blatantly lies about the amperage output and performance of their machines. Then when you try to return an item, they will insist that your problems are your own fault then completely ignore your emails. This one star review I'm leaving is for both the performance of the machines and for the customer service.

Best service ever !!!
Good quality !!!

I would give 5 stars but it took 5 months to receive a pre-order machine that supposedly going to ship in two weeks. The first machine lasted about 10 seconds, popped and quit working. After about two weeks of trouble shooting back and forth through emails, Arccaptain shipped another Cut55 MP. It has been amazing!

Great responses from company on shipping products. Customer support and service was very helpful! It’s was a refreshing experience dealing with them and fast shipping! Welder is amazing value as well and great quality. Highly recommend

I purchased a Mig 200 6 in one through Walmart not realizing that they has two models with essentially the same name. I tried to cancel the order but it arrived regardless. In the meantime I bought the version I wanted and am very happy with it. I've been trying to return the model that arrived and it is taking a crazy amount of time.

rec'd my new tig 200 11-18-2025. I email service 11-21 all I have gotten is BS. It will not weld contiguously. They asked me to send a short video and replied they could see it but I needed to send in a another format to their engineers, I don't know how to do that. I asked them to send it to their people and have had no response. NEVER AGAIN, NO CUST SERVICE

I purchased the cut 55 pro plasma cutter
I’m a hobbyist and this item was flawless

Had an issue with a component, emailed Arccaptain and before I even checked my email for a response I had already received the replacement component. Great customer support! So rare nowadays!

Customer service has been outstanding! Both products i purchased arrived quickly and work great! Will continue to shop here for all my welding needs.

I ordered the Arccaptian MIG205 Pro from the website to take advantage of a very good sale price. Delivery time was perfect with my schedule. Since owning the machine, I have had the pleasure of corresponding with the support team. The team has been very responsive with email responded to within 24 hours with actual solutions. Arccaptian also provides great support on their Facebook community site. My MIG 205 Pro has amazing technology and competes with equipment 3 times the price.

We ordered a welder for a price and then we also had to order constables for another price. We did receive the welder and it works fine. We did not receive the constables that we needed to operate the welder we paid extra for those constables and never received them we filed a fraud with our bank, but this company tells the bank that we received our product which we did but not the full order. And now we can’t even get reimbursed or get a refund for anything bad company to deal with they never answer your phone calls when you try to explain to them.

WOW! Extremely impressed! Very easy setup, super smooth arc. So far only used the 2 in 1 welder on 110 and am blown away. Blue and Red have dominated the welding industry for ever..not anymore. Save your wallet and buy an Arc captain, get just as good welds if not better. I sold my Hypertherm plasma cutter, so next will be the plasma 55👍

Bought the ArcCaptain 200 a year ago and only last week pulled it out of the box. I used it about 20 minutes before the wire feed roller stopped turning. I have sent three messages with no response. I have called the company twice with no answers.

At first I had a hard time getting in touch with arccaptain. They were on a Chinese holiday, and I didn't get responses for quite some time.

Once they got back from holiday and got caught up, they took care of my failed welder perfectly. I'm super happy and back to burning wire.

They definitely stood behind their product. Strongly recommend!