Very bad lender, stay away! Super slow systems, unresponsive underwriters. The rates seems tobe low, but its just an illusion.
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Lees wat reviewers zeggen
The whole team at Arc homes Atherton did an absolute fantastic job selling our house very quickly. We tried 4 other estate agents who were useless sending us time wasters. I highly recommend Angela, J... Toon meer
GREAT Experience I had a great review refinancing our property with Arc Home. They held the mortgage previously and decided i would respond to them when reached out to schedule an appointment to ev... Toon meer
Bedrijf heeft geantwoord
The closing costs were not fully explained. We were told they would be $1300 which they were but the additional costs involved were not shared up front. We had to clarify when the closing papers were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Arc Home
Geschreven door het bedrijf
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.
Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.
We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.
Arc Home LLC is an Equal Housing Opportunity Lender.
Company NMLS #81386
For a full list of our licenses, please follow this link.
Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.
We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.
Arc Home LLC is an Equal Housing Opportunity Lender.
Company NMLS #81386
For a full list of our licenses, please follow this link.
Contactgegevens
224 Strawbridge Drive, Suite 200, 08057, Moorestown, Verenigde Staten
- archomellc.com
3,4
Gemiddeld
130 reviews
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Antwoord van Arc Home
Hi Fritz, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at customercare@archomeloans.com if you would like to discuss further.
Don't expect good service
3 months and counting on a simple refinance! I already have a loan with them, great credit and the process drags on and on. I got multiple mailings and emails asking to refinance. I often go a week or more without an answer to an email, multiple calls or asking multiple people. Beyond frustrating.
27 april 2021
Antwoord van Arc Home
Hi BF, we are sorry to hear about your experience and would like the chance to make it right. Please contact us at customercare@archomeloans.com if you would like to discuss further.
This was a refinance and it went…
This was a refinance and it went quickly and very well. Everyone I worked with was very helpful.
27 april 2021
Antwoord van Arc Home
Hi Marina, We are happy to hear about your experience! Please let us know if you need anything else.
Thank you,
Arc Home
Ocean City Refinance
There were a few bumps in the road which we expected but both Hai and Brian made the refinancing procedure smooth and handled in a cordial and professional manner.
27 april 2021
Antwoord van Arc Home
Hi R, We are happy to hear about your experience! Please let us know if you need anything else.
Thank you,
Arc Home
This lender has been a disaster for me
This lender has been a disaster for me. I am a developer and my credit is precious to me. after many years of prefect on time payments, i moved and my mail wasn't being forwarded. i missed one payment and when i realized i called the lender and immediately made the payment. they reported me a as 30 day late. it was the only blemish on my perfect credit and my scores dropped form over 800 to the low 700's. two years later and my credit scores are just now coming back. i wrote an explanation and tried to talk to someone with the lender and got no help The drop in my credit scores has cost me thousands of dollars in higher interest rates on loans.
Stay away from this lender.
27 april 2021
Antwoord van Arc Home
Hi Michael, We are sorry to hear about the inconvenience. Please feel free to reach out to us at customercare@archomeloans.com if you'd like to discuss further.
Excellent service
27 april 2021
Antwoord van Arc Home
Hi Egle,
Thank you so much for your great review. Please let us know if you need anything!
Thank you,
Arc Home
Started refinancing with you beginning…
Started refinancing with you beginning of year. And still not done with it. Very disappointed after being a good loyal paying better than agreeing on with you for more than 4 years. And I feel I’m getting the runaround so you can collect a few extra dollars from my old mortgage before you give me a new one at a lower rate. Just my view. Should not take over 4 month to get a straight answer!!
27 april 2021
Antwoord van Arc Home
Hi Per, So sorry to hear about the inconvenience. Please feel free to reach out to us at customercare@archomeloans.com if you'd like to discuss further.
No one called
27 april 2021
Antwoord van Arc Home
Hi Aravind,
I am sorry to hear nobody called. Please feel free to reach out to us at customercare@archomeloans.com if you'd like to discuss further.
Antwoord van Arc Home
Hi Kathryn,
Thank you so much for your kind review. Please let us know if there’s anything else we can do for you.
Thank you for choosing Arc Home!
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