Ardent Credit Services Ltd t/a Debt & Revenue Services Reviews 

Peter who I spoke to was very helpful and very polite.

We received a default on our credit score from admiral at the beginning of July for a bill we did not owe, we contacted admiral for them to say our problem would be with ardent as they are the ones that were dealing with the matter. When we sent admiral evidence back in 2023 of us cancelling our policy within the 2 week time frame we heard absolutely nothing back from them so we assumed it was all settled and the problem gone away. Until July 2025 when we received the default on the credit score. We have contacted ardent numerous times to rectify this matter as we have had no correspondence from yourselves about an unpaid debt or warnings of a defaults but our emails are constantly ignored. This has caused a massive problem for us having a default as we are due our 4th child and now can’t move or get a new car. Over a bill we didn’t know was owed. It has caused us massive stress as a family over a £100 bill. We always pay our bills on time we have never been late with anything. And the fact this company do not have the decency to reply to our emails about this situation shows the compassion they lack in helping us getting all this resolved. We need this default removed one way or another we were not aware of this debt and from what I’ve heard we should of received a warning letter about a default going onto a credit score before it actually being put on but we have not heard a thing from this company

Had to phone DRS for some payments.Marryk was the agent who helped me with my questions by listening patiently and providing satisfactory answers. Thi thing That made me leave this feedback is that I felt like I was talking to a human and not a robot. Mostly such companies has agent who are more interested in debt collection and not bothered about the individual circumstances. Marryk made me feel that someone cares specially when things are not right and you cannot find a way out of problems such interaction can be a breathe of fresh air. Thanks Marryk keep up the great work of making peoples live a little easier. DRS needs more agents like you.

Very helpful full and understanding about my situation could be happier

Extremely helpful. Lovely and polite, spoke clearly. I had been swerving as thought was Dr's, however, she bent over backwards with help and understanding. Gave me additional information and phone numbers regarding helpful organisations. I sometimes feel belittled as recently lost half my hearing but there was none of that. Top marks, plus. Excellent service.

Adviser was polite and straight to the point. We discussed what options available, eventually settling on an amount per month i could comfortably afford.

The lady I spoke to today was so lovely made me feel so relaxed and relieved after the call. Really appreciated

Custer service lady who helped me today was a gem in all aspects throughout our conversations it was a long process that she made feel easy thank you again

3 handed it over to DRS and another credit company -35 days ago. I paid it on the 26/06/25 via the other company - past due credit. I have an email acknowledging the payment and that the matter is now closed. David whom I dealt with was very helpful. The problem is 3 who passed a bill for £37 to 2 credit collectors and 3 don’t care to close the case off once it is paid this is now affecting my credit score as I got turned down for credit last week the first time in my life but DRS are trying to ensure that it is closed off effectively so this doesn’t linger in my credit history

Very helpful staff

Talktalk handed it over due to my bill not being paid (started a new job fell behind) spoke to a lovely man called Tony today I still owed £20 explained i was behind on my council tax he was understanding and closed the account. Making sure I sorted my council tax even offering places that help with debt.

Very polite and understanding to my situation and very helpful thank you

I had a couple of klarna payments I completely forgot about for a couple months.
It was my mistake but I remembered so logged into Klarna a couple of months later and paid off the balance.
The next thing I know I'm being hounded by this company for the money I already paid. I contacted them 3 times advising it has been paid.
They were still harassing me in June but I managed to get through to someone who told me to provide evidence. So I went out of my way (6 months later) to provide bank statements etc. that it was paid in January and that any further contact should be with Klarna. (Klarna themselves don't have any issues as I continue to use the service normally with no restrictions).

Now I'm being threatened with a CCJ for the small sum of £108. At this point I'm guessing this company is some sort of dodgy debt shark and I'm genuinely concerned for my well-being.
I will be reporting this company however I can because clearly they're either a scam or just completely incompetent. The people I have been in contact with are Owen Flanagan and Katie Thomas-Sierocinski.
If this doesn't stop, I will be reaching out to them personally with the hopes I will actually get answers.

CSA was very friendly and seemed to be being helpful. However, it transpired that they had actually told me two things that were false; that upon payment in full my service would be reconnected within 24 hours (actually 5 working days), and that the £35 'admin fee' on top of the bill I owed had been applied by my service provider and that there was nothing they could do about it (false, on both counts). Further, she failed to mention that if I were to call the service provide and pay directly then I would be connected quicker, and wouldn't have to pay the admin fee - not a lie, but deceitful by omission. These companies are all vultures, but this one in particular seems to be happy to actively lie to their clients' customers. If you receive any communication from this company ignore it, circumvent them, and go straight to your creditor.

Been out of the country and unemployed for a while but the debt collector agent (Jack) was brilliant, well skilled in his role, and helpful suggestions with ways to sort this debt.

- Kingsley (Blessed Writer)

She is reliable and well approachable

My Agent was very nice and helpful
And sorted my problem thank you very much

An insurance company sent my details in error. I phoned Ardent and the customer service was brilliant. I don't recall the woman's name I dealt with, but she was brilliant. She was kind, polite and knowledgeable. She sent my details back to the Insurance company. She really helped me and I'm very grateful for the great service she provided.