Arebos Reviews 

I placed an order for a sand filter on Sunday, but three days later (Wednesday), I still haven't received a dispatch confirmation or any order update.

The lack of customer communication is frustrating:
Phone Support: The UK number provided on the website only plays a German voicemail message and does not connect to an agent or representative.
Email Support: I sent emails to both their UK and German contact addresses and have received no reply to either.

It seems from other Trustpilot reviews that poor communication and unresponsive support are ongoing problems. If my order isn't dispatched or addressed very soon, I will be cancelling it and requesting a full refund.

Absolutely useless company and customer service, same woman 3 times I swear it’s AI and not a actual person, ordered on February, items still not delivered also I believe they are in vialation of GDPR as sent me a tracking number with the full details of another purchaser and not mine 3rd time I’ve called today and still not resolved
STAY CLEAR

I have purchased a new Hot Tub. The communication to find out where it is, when it is due to arrive etc is non existent
I received the emails for purchases of the item.
Then an email to "track" my purchase, but it does not work. I have spent most of yesterday looking for info on how to contact them.
The only number.. "London" apparently. Is a German answer phone. The email address i have sent all the relevert info to, i have had no reply as yet.

How can i arrange some 1 to contact me about this. I have no idea and run out of ideas

Bought cordless hand vacuum cleaner a year ago, IT IS ABSOLUTELY USELESS BEYOND BELIEF!!!
Suction virtually zero, have meticulously cleaned and still completely rubbish.
I CAN'T WARN PEOPLE ENOUGH NOT TO BUY ONE!!!!
A total waste of £70🤯🤯🤯

Bought solar shower on December 9 for €103.59 + €24.90 shipping. It fell and the bottom/lower part broke. They sold me a new one for €47.12 + €16.75 shipping, so I didn't have to pay for a full new one.

Update (03/23/2025): They're now charging me €53.97 for 2 small plastic pieces and a couple of small rubber sealing rings + €17.50 for shipping them within warranty.

Update (08/22/2025): It fell and broke again. Spent €170.76 on replacements. Hired a professional to install it. He concluded the provided screws were too short for the provided studs (the studs are ~5 cm but the screws are ~2.5 cm, so they never reach the bottom and remain lose). Complained on August 7. Arebos claimed the one-year liability period had already expired and the screws magically shrunk multiple centimeters due to product misuse and refused to compensate anything.

Update (09/01/2025): They finally agreed to refund after I initiated legal action.

Update (09/10/2025): I received the refund.

After the initial order, where items went missing and what did arrive was damaged, customer service turned things around.
They went above and beyond in making sure that I was left with a positive attitude about dealing with the company and they succeeded. Anything can go wrong, it's how it's dealt with that matters. It is on that basis why I have updated my review.

The food mixer arrived damaged. The splash guard was smashed and the electric plug had been tampered with. It looked as if it was a return that hadn’t been checked. It also took 8 days to arrive. The reason that I haven’t given less stars is that their customer service was excellent. I was given a refund without any problems. I would have accepted a replacement but was told that it would be the same length of time to be delivered, 8 to 10 days.