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Beoordeeld met 1 van de 5 sterren

Advertised falsely as coming from a London boutique. I ordered 2 dresses that looked amazing on the photographs but when they finally arrived (from China) the material is cheap and tacky and they wer... Toon meer

Beoordeeld met 1 van de 5 sterren

I would have given. a 0 star rating if I could. I regret not reading the comments before I purchased the dress. They say they are based in London, then why did it take nearly 3 weeks and a ship fro... Toon meer

Beoordeeld met 1 van de 5 sterren

Kann mich nur anschließen: Finger weg von Ariavoss!!! Grottenschlechte Qualität kommt aus China. Rücksendung nicht möglich, da keine Addresse zur Rücksendung mitgeteilt wird und endlose Larifari-Mai... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Complete scam. Great communication early with tracking information. Turns out, all of this was a fake. In fact, all communication suddenly ceased. Run away from this company as FAST as you can. AriaVo... Toon meer

Bedrijfsgegevens

  1. Winkelen en mode

Informatie afkomstig van verschillende externe bronnen

Premium Swimwear!


Contactgegevens

1,1

Zeer slecht

TrustScore 1 uit 5

361 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 4 van de 5 sterren

Me encanto los diseños

Me encanto los diseños, es super facil comprarlo, lo único que me gustaría es que saquen modelos igual de lindos pero para bustos grandes, yo soy delgada pero de bustos grandes y es difícil encontrar el adecuado.

Gracias

14 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi GC!

We’re so happy your visit at Aria Voss went so smoothly. Thank you for taking the time in leaving us a positive review and we will definitely consider your suggestion. Looking forward to your next purchase.

Have a wonderful day!

Beoordeeld met 5 van de 5 sterren

Great shopping experience.

Great shopping experience.
Very nice collection with beautiful items - it was hard for me to choose my favorite one.
Very smooth purchasing process and a very good followups and updates to my e-mail account and my cellular once applying the order.

13 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hi Shani!

Thank you for taking the time to leave us a wonderful review, it was a pleasure to hear that from our valued customer like you. Rest assured that we will always provide an excellent customer service. Looking forward to your next purchases.

Have a fabulous day!

Beoordeeld met 5 van de 5 sterren

Very good store

Very good store. Comfortable purchase.

13 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hello Alina,


Thank you for complimenting our shop. We do hope you will purchase again. :)

Have a nice day!

Beoordeeld met 1 van de 5 sterren

I have not received my package 5 weeks…

I have not received my package 5 weeks later!!!

12 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hi Jacqueline,

We would like to sincerely apologize for your negative experience in our shop. However, we'd like to learn more about your situation and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.

Beoordeeld met 5 van de 5 sterren

Really nice clothes and good…

Really nice clothes and good explanation of the product, and the customer support replied immediately when asked a question

11 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Maria!

Thank you for sharing your feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.

Have an amazing day!

Beoordeeld met 4 van de 5 sterren

Very convinient

Very convinient! Super service and a great selection

11 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Pooja!

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Looking forward to your next purchase!

Beoordeeld met 5 van de 5 sterren

Quality product and service

Very easy to navigate the page and ordering was nice and simple. Confirmation of order was prompt and I would happily recommend this clothing company to anyone wanting quality products and service.

11 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Sarah,

Thank you for taking the time to leave us such a nice review. That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right. Please do visit again, we'd love to have you as a customer again.

Have a great day!

Beoordeeld met 5 van de 5 sterren

Saw this amazing tribal one piece

Saw this amazing tribal one piece, however the price was a little much for me - a new Mom who just can’t, God forbid, treat herself. I saw it advertised for 50% off plus free shipping a couple weeks later. Sold! I can’t wait to rock this all summer long.

9 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hello Alanna,

Just great! It is indeed our pleasure that you chose us. Enjoy your summer to the fullest! :)

Beoordeeld met 1 van de 5 sterren

UNITED STATES customers - DO NOT BE FOOLED BY THIS COMPANY!

Please read if you are a United States customer of this company! I URGE you to NEVER order from this company! I foolishly purchased two bathing suits from this company one night after seeing their sponsored posts in my Instagram feed. WHAT A MISTAKE! First, they send you an order confirmation promptly, but I NEVER received a shipping notification. I received one (of the two) notifications that the post office had my first suit, and I never received any notification that I was to receive a second suit. I had to email the company on two occasions to find out what was going on with my shipments. The first suit was not bad, but I do think the sizing was off as I ordered an XL (just because it was coming from another country, not made in the US) and it fit kind of tight. The second suit I received was obviously shipped from China due to the packaging it came in, and also an adult XL, it fit like it was made for a child! I couldn't believe it. What a joke and a complete waste of money. The return policy is also a complete joke. You can return the items at your own expense (which is true with a lot of companies), but you will pay a fortune to send back given the true cost of these horribly made bathing suits. They say they will give you a 75% off coupon code to keep the item, but I still haven't received my code. I would NEVER order from them again anyway, even if they gave me a 100% off code!! This cannot be a legitimate company, so please BEWARE!
*Also, if you look at their Facebook and Instagram accounts, you will rarely see a negative comment so they are obviously deleting anything negative!!! TOTAL SCAM!

Update: They replied that they would reach out privately and never did. Imagine that!

9 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hi Aimee,

I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We are working diligently to get our turnaround times down and to meet all deadlines when possible. Please let us know what we can do to help. I will reach out via private message as well. Thanks for the honest feedback!

Beoordeeld met 5 van de 5 sterren

Shopping was easy and fast

Shopping was easy and fast, the size guide is really useful. I contacted customer support and they replied within 2 days, very nice and helpful. I would definitely recommend Aria Voss.

9 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hi Manja,

Fantastic! Thank you so much for commending our shop and recommending it. If you need further assistance,do not hesitate to contact us and we are always happy to help.

Beoordeeld met 5 van de 5 sterren

The website was super easy to use

The website was super easy to use! I had no trouble finding what I needed. The shipping was also great! My swimsuit was shipped overnight! Would recommend to a friend!

9 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hi Elise!

We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

Have a great day!

Beoordeeld met 1 van de 5 sterren

Poorly made swimwear and terrible returns policy

I purchased a swimsuit which arrived in a scrunched up ball. The garment was poorly made and ill fitting. I won’t be able to wear it. On raising this, customer service said I had to pay for all postage to exchange the unwearable swimsuit, or pay 25% for another one to be sent, meaning I’m paying 125% of the original price to receive what I originally ordered. This is ridiculous! The CEO also gives people a 5% discount to give her a 5 star rating, before you receive your item. Oh course it’s before you receive your item as there is no way you would give a 5 star rating on seeing the quality of the swimwear. You are much better off ordering through The Iconic, who take genuine responsibility to deliver high quality items.

9 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Anji!

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this further with you. We have sent you a private message and we'd like to discuss the matter further with you and see how we can make things good. Thank you!

Beoordeeld met 4 van de 5 sterren

Great customer service!

8 juni 2018
Review zonder uitnodiging
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Antwoord van Aria Voss

Hi Danielle!

Thank you for your great review. It's a pleasure to hear that from our valued customer. We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you. Looking forward to your next purchase.

Have a great day!

Beoordeeld met 1 van de 5 sterren

I am giving one star due to the amount…

I am giving one star due to the amount of time it has taken to receive the products and the lack of responsiveness of customer service. I got one of the suits about three weeks after ordering and the other one hasn't even been delivered yet and I order them on May 4th and it is now June 8th. I had to return one of the suits due to me not liking the cut, nothing to do with quality, and I choose the option to get a discount code. I did this over a week ago and no one has sent the coupon code. I also have asked at least times where my other suit is and when I can expect it and no one has bothered to respond. Not impressed.

8 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Tyra,

Firstly, we'd like to offer our sincerest apologies for any inconvenience we may have caused you. We understand that there's been some miscommunication from our end. It saddens us deeply that you as a customer have not been treated well, leading you to write this review. But providing excellent customer service is one of the pillars of our business. We sent a message to you in regards to your concern. We would highly suggest checking your inbox.

Looking forward to hearing from you.

Beoordeeld met 5 van de 5 sterren

Hi Arian,

Hi Arian,

It was really easy to shop on your web.
You have nice products,
The only thing I missed, was too little comments and no photos on the most of them.
They´re a very good reference when you´re buying this way, to see the real final look of the products.
Not on nice models, but in real people.
If you can work on that will be great.
Hope I receive the product on time.
Any comment I will let you know.
Kind regards!

8 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Maria!

Thank you for leaving such a great feedback and we will definitely consider your suggestion. As a matter of fact, we are already working on with that. Rest assured that you will definitely receive your order and you will absolutely love it. Looking forward to your next shopping.

Have a wonderful day, Maria!

Beoordeeld met 5 van de 5 sterren

Very pleased

Very clear webside. Pleased to receive email from CEO personally :) :)
Awaiting the purchase .

Thank You

7 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Ilona!

We’re so happy your visit at Aria Voss went so smoothly. Thank you for taking the time in leaving us a positive review. We’d love to continue providing great service to awesome customers like you. Looking forward to your next purchase.

Enjoy your day!

Beoordeeld met 5 van de 5 sterren

The website was easy to browse

The website was easy to browse, the sizing information was helpful, excited for my purchase to arrive!

7 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Amber,

We appreciate you taking the time leaving us a nice review. We are optimistic that once you will receive the item you will definitely love it!

Looking forward to your next purchase.

Beoordeeld met 5 van de 5 sterren

i just received my item

i just received my item, it's beautiful i like it 😍
thank you very much

7 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Mariem!

Thank you so much for sharing your experience with Aria Voss. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new item. The team will be thrilled to hear your feedback! Looking forward to your next purchase.

Beoordeeld met 5 van de 5 sterren

Nice attention

Well is my first purchase on internet :), and so far, you’all have being very attent during every psrt of the process, i feel secure, now i need to wait to have my swinsuit with me thanks gor all the atention.

6 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Mariana,

Firstly, we want to thank you for willingly spending your time to write us a review. We are optimistic that once you receive the item you will definitely love it!

Looking forward to your next purchases. Have a great day!

Beoordeeld met 3 van de 5 sterren

Sizing issue due to height.

I love the suit I purchased, except I can’t wear it. I’m 5’9” and 170 lbs. I ordered a large, and it fits amazingly, but it’s about 3 inches too short. Maybe if I lost weight it’d stretch...but I like the way I look and don’t plan to lose any weight, so yeah. I’ll sadly be returning this one. Great quality though, so if I had a friend that would fit it, I’d give it to them in a heartbeat!

4 juni 2018
Review zonder uitnodiging
Logo Aria Voss

Antwoord van Aria Voss

Hi Elizabeth,

We do understand what you feel, Elizabeth. We appreciate you for bringing this to our attention. It would be better if you will apply for our return and exchange. We will certainly help you out with your concern.

Please if you need assistance do not hesitate to connect with us , It is our pleasure to help.

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