Aritzia Reviews 

My top came with makeup stains literally all over it. Obviously I was sent someone's return and Aritzia did not quality check before sending it to me.
I was offered 20% off the item. I denied as I don't want a top with stains, I was then offered 25% instead. Absolutely terrible and unprofessional. Payed 78$ for a top I can't wear.

I purchased a pair of vegan leather pants. The quality was great and the delivery was very quick. No complaints at all! It was my first time shopping from this brand, but it won't be my last.

D'abord impatiente de recevoir ma commande, j’eus la mauvaise surprise de constater qu'une taxe de 25 € m'était ajoutée (frais de douane). Cette somme colossale n'était pas prévue. Je leur reproche de ne pas avoir été assez clairs sur les taxes qui s'ajoutent aux pays étrangers. Au lieu de les signaler lors de la confirmation de commande, ils les cachent dans des sous-pages. C'est dommage, j'étais conquise par leurs produits mais leur manque de transparence leur a fait perdre une potentielle cliente fidèle.

Customer Service has always helped me when needing to return, or when a package went missing or was stolen. I would say they abide by the golden standard of helping their customers when things go wrong.

Their clothes are nothing special and overpriced, and their return policy is terrible. Not many reputable companies have such an unreasonable return policy: they don't clearly post it as you shop or during a check-out, so you have to search for it. Here it is: If you buy on-line, you have14 days from the day of !!!purchase!!! to return. If it is an on-sale item, you can only return it for a !!!store credit!!!. In-store on-sale items are Final Sale only. That is ridiculous since its an expensive store, with their puffers being $350 and only about 20-30% less when on sale. Cannot exchange on-line purchases for a different size in-store. How is this acceptable? There are few physical stores around where you can actually try their clothes on, so you are in real trouble if you shop with them on-line and need to return or exchange . You might end up with a $$$$$ store credit you won't ever be able to use again. What a rip off.

Quelle mauvaise expérience avec ce site d’escroc! En plus de prix cher, de qualité médiocre la surprise du chef c’est les 100€ de frais de douane qu’aritzia ne paye pas et que dhl nous facture. La politique de retour est un cauchemar car il faut payer 50€ pour retourner le produit . Ah ça peut faire du deal avec des influenceuses, vu l’arnaque ! Fuyez y a rien de bon chez eux. J’oubliais : le numéro de téléphone sur le site est injoignable

This is already my second time running into the same shipping issue with Aritzia with international shipping. It said to be using so-called "DHL" but it was nothing "express" about it. DHL did not want to take responsibility on the parcel because it wasn't really sent through them but rather a middle agent (??!!) and asked me to contact the sender instead. Aritzia's customer service reps didn't really offer any help at all. I had been a long time customers back then but ever since I moved from Canada, I could only buy online. Their online service and delivery speed have so much problems. With the price of their products, you would expect they would use LEGIT DHL. I still don't understand why they would use some second-grade logistic companies which tracking is not even available. I am terribly disappointed.

Over-priced poor quality clothes with poor customer service

I received the Super Puff in long and it do not match the pictures on the website. That is very disappointing and dissatisfying for an item in that price range!

I have been an Aritzia customer for years and I’d say 98% of my purchases have been excellent and Aritzia made up for the less than perfect 2%!

Don't bother buying overpriced crappy clothing from this store or online shop. They send me defective items ask me for 100 photos and in the end tell me they can't see the defects, are they blind or what?? They refused any resolution and just told me the items were not defective when in fact they are. Very dishonest company with stupid return policies. A lot of their stuff are made in the cheapest factories in the cheapest countries paying the cheapest labor yet they are charging for high prices. Very bad quality and bad customer service, will not purchase from them again.

Not the best brand look when the response time is so slow. Overpriced for regular cotton :( I do love the styles but unsure I will be back.

Amazing. The store in Westfield is always stocked and the associates are great, super helpful and polite!

Overall is good. But if you buy the clothes on sale (even though only $5 off) you cannot return it and get cash back. (Only store credits)

Love the quality of the top I got from Babaton - I ordered from the UK, you will have to pay duty if your order if worth >£120 so I recommend finding the sweet spot between free standard shipping & £120 to save yourself some cash (can be worth having a split between orders because duty can be pretty steep >£70). Also remember to change shipping from express to standard (it is automatically express) and that will save you £50- arrived quickly (actually quicker than expected) and overall very happy with what I ordered

I have had fine experience with their customer service, but their return policy is HORRIBLE. I would buy so many more things if they just let me return sale items to my credit card. However, that is not the case so I rarely shop with them. Do better Aritzia.

I buy from this company a lot. I am a very skinny and petite person and they make all their products in my size. For the most part the quality is good even though there is still a range. I have had no problems with shipping and I have lost track at this point how many clothing items of theirs that I own.

Products are great! They do not have great sales but quality of products are great!

If I could, I wouldn't give even 1 star on the rate. I had different cases with Aritzia before but this time they broke a record with the worst costumer support ever.
Orderd 2 separate orders on Nov. 25 and Nov 29, both were shipped but no updates given since December 5.
Please note, when I placed the order it said "up to 14 business days"
14 b.days are long gone.
Aritzia answers: on my first emails to them they kept apologizing and kept on telling me to track my orders closely (oh really?!)
Then I lost my patience so they gave me the following alternative:
They said they can cancel the orders but Not to refund just yet. I will need to wait 2-3 MONTHS for the items to get back to them from their own courier and only after 2-3 MONTHS they will process the refund for me.
Meaning, purchased on Nov 2020 and refunded on April 2021. Without even getting the products.
Their costumer support is a joke. And for a company who charges so much money for their cloths, but not spending money at all on proper courier or proper compensation (i don't want free gifts, just my money back for items I never got) , I will not give any credit.

I purchased during their Black Friday sale and 3 weeks later the same style has gone on sale for $30 cheaper and they would not price adjust. I learned the hard way to be careful before buying from them because their return policy is outdated and unfriendly: they do not have a price adjustment policy and will not provide any help with sale items. On top of that, the clothes themselves are overpriced fast-fashion posing and priced as premium.