Aritzia Reviews 

Terrible customer service! I tried to exchange a fleece that I received as a gift for a smaller size and they would not exchange it without a receipt. The fleece was a gift so I didn’t have a receipt, and it still had all tags on it. I was not trying to return it, just even exchange. I will never shop here again.

Article annoncé comme livré mais jamais reçu et refus de leur part de rembourser. A fuir !!! Vraiment des arnaqueurs.

I bought the black Jones Bomber Jacket during their new App promotion and decided to return it because it was very pricey for an Aritzia jacket, now I am left with no jacket and -$500. Customer service has been horrible and I have still not received my refund of $500, because they lost my item during the refund process. It’s been 2 months and I suspect someone from package receiving end from Aritzia factory must have stole it. They want the customer to take the fall and pay for loosing the item.
I have had several conversations with their customer services team and wasted so much time with this order and the issue is still not resolved, now they just want to duck responsibility and close this issue.
So disappointed and I will not be OK to just lose $500, I will be ready to sue.

If I could I’d give this company 0 stars! I had free shippings on a pair of fleece leggings I bought from IRAZIA. After 3 weeks I tracked the package because I thought it was strange I hadn’t received my package. To my surprise my tracking showed that the package had arrived in my town but they are going to disposed the package. I went down to my USPS to see what the deal was and found out the senders created a fake label and I had to pay $8 to get my package! (They keep it for 10 days). I don’t know how IRAZIA could be using this made up person or stolen identity Abby Atkins from Bonnie Street Lane/Chicago as a shipping address! Do yourself a favor and do not buy from this company

I order a top for a Christmas gift. It was delivered to my billing address TWICE. I get no help at all from customer service. The first order I had a neighbor go pick it up off my porch and send it to my address in Kansas. That cost me almost$17. The second order was again sent to my Colorado address. Aritiza is blaming me for entering the wrong address or PayPal for changing the shipping address to my billing address. Meanwhile the second order is laying at the top of the road going down to our cabin in the mud. Not even on the porch. I will NEVER order from this company again as their customer service is TERRIBLE!

I honestly think this place is a legitimate scam. There’s something very fishy about the customer service or lack thereof. I had someone refuse to help me with a return and when I kindly asked if there was perhaps someone else I could speak to, she refused to give me any information for anyone else. I believe that the culture of forcing their products onto people and 0 customer service is coming from the top, which is why there is no one to help you and no matter who you speak to, you are hitting a wall. This also means they do not have faith in their products to satisfy customers, which makes one wonder why. I am staying away from them and will never be purchasing from them again. I encourage you to read the reviews/complaints on the Better Business Bureau; they are scary.

If I could give zero stars that would be more accurate. They did not ship one of my items and refuse to refund/replace. I spent hundreds at this store. If I was making a false claim I wouldn’t pick the cheapest item

Placed an order on the 15th and two weeks later haven't received it yet. I bought a blazer as a Christmas present and the package has gotten lost so I contacted the Aritzia team and their answer was to wait up to another 30 days for the package to arrive, if it does. They are not offering any other solutions nor a compensation, and refused to refund my money until the package arrives and I return it back to them WHICH I WILL ALSO HAVE TO PAY AN ADDITIONAL RETURN FEE FOR. Don't buy from them, save your time, your money and your energy.

I ordered from Aritzia over a month ago and my jacket is STILL stuck in customs 3 weeks later (I’m located in Europe). I have had to fill out over 10 forms to try and get this jacket to me. There was one form I needed to attain from Aritzia about the feathers in the jacket. Firstly it took them two weeks to send it all the while I was emailing back and fourth with 3 different people and they weren’t listening to my request. When they sent it 2 weeks later it was the wrong form? How can they not know the process of sending an item into the EU? This cannot be the first time. Since then DHL have reached out to try and get the form but no response in over 10 days… I have told them I want an immediate refund it’s absolutely ridiculous. Don’t order from this store especially outside of America

I purchased a cashmere sweater as a gift online. When I received it, I immediately noticed there was a defect in the knitting. I asked to return it and was told I would only receive a credit, and it would take seven days after the return merchandise was received in order for me to receive the credit. If I wanted to order a replacement, I would have to pay again, and end up with a store credit in three weeks, or wait a total of three weeks to receive the credit to order the replacement. What??? Ridiculous.

Some of the worst customer service I've ever experienced. Purchased a Cashmere hood as a Christmas present. FedEx left the package at a completely different house and took a picture of the wrong house. Their customer service told me there's nothing they can do and I'm not entitled to a refund or replacement. Asked me questions like I was being interrogated and stole my package when clearly the package wasn't delivered to my house. They may have nice clothes but they are a terrible company

This website is scam and stealing money,
I ordered vanilla color, they sent me all 4leggings in black color. I sent too many emails, never get any reply from seller
No good at all :-((((

Buyer beware!!! This store has a 15 day return policy which they do not make you aware of at point of sale.
(Who reads the fine print of return policies every time they buy something)? Standard returns are 30 days and usually longer around the holidays. I am getting a credit but don't even want to shop w this store because I am so disappointed with this return policy.

This company is a scam. They attempt to make further money off of their customers by not returning items and using copy and paste language with no explanation for why the item was not accepted. I think that they bank of people giving up on it. They first told me both items were received and only one refunded, when i asked they said don't worry the items were likely accidently seperated, then over 5+ emails just kept restating that the return didn't meet their return requirements and "management was aligned with this," and then I get an errant email in other chain said they can't refund me because I only returned one item. But check mate because I have an email already from them saying at first the items were likely seperated. I will never shop from here instead. It's actually blowing my mind that this is legal.

I ordered two pairs of sweatpants and Aritzia sent me a pair of tights by mistake. When I called, I was asked to send a photo of the tights as proof and then told that they will be reviewing the “inquiry” for 3-5 business days and will get back to me. In the meantime I do not have the Christmas gift for my daughter AND they have my money and won’t give me a refund. No apology for their mistake just “too bad”. Horrible customer service policy! I realize mistakes happen but I expect the business to want to fix them quickly.

Misleading Temperature Rating – Not warm at 0°C, let alone -20°C

I purchased the Cocoon Long Coat (West Vancouver Branch) specifically because it is marketed as being suitable for temperatures down to -20°C (-4°F). This rating is completely inaccurate. I wore this coat in 0°C weather and was freezing. It does not provide the insulation promised by the "Luxe Wool Cashmere" description or the sales associates.

When I reached out to customer service to address this discrepancy, I was told by "Leadership" that the temperature rating is subjective and my return was denied due to "wear and tear," despite the coat being in pristine condition.

If you are looking for a true winter coat, do not rely on Aritzia's temperature ratings. They are marketing claims, not performance realities. Extremely disappointed in the quality decline and the refusal to stand behind the product description.

If I could give this store zero stars I would. Purchased a pair of pants from the NEW retail store in Park Meadows Colorado. The sales clerk and manager both refused to return my new pants and suggested I try to return online. For as expensive as this store is save your dollars they careless about customer service and will make it as extremely difficult as possible if you need a return.

I placed an online order and requested a cancellation before dispatch, which is my legal right under UK Consumer Contracts Regulations. Aritzia refused and hid behind a random 30-minute cancellation policy that isn’t valid in the UK.

DHL later confirmed Aritzia gave me false information about cancelling the shipment. Only the sender can request a return-to-sender, yet Aritzia told me I had to do it myself. I refused both deliveries, and DHL confirmed the parcels were being returned.

Weeks later, Aritzia re-shipped a returned parcel without my consent, using the same tracking number. Completely unacceptable and a huge red flag for any international customer.

Customer service has now gone silent, no refund, no resolution, no accountability. I’m having to file a chargeback because they ignored UK consumer law and their own written terms.

Aritzia’s customer service, refund process, and international order handling are unreliable, misleading, and not compliant with UK law. If you're in the UK or EU, think carefully before ordering — this has been one of the worst online shopping experiences I’ve had.

Also to add salt to injury - the coats are a terrible cut. Don't expect to be able to extend you arms wearing one. They're cheaper out on fractionally small amount of materials so the coats look good, but have zero real use.

Update: In the process of a chargeback and Aritzia writing demonstrably false claims. They seem to fail to understand emails and tracking are written and recorded. I will be raising this to Trading Standards once completed.

My wife ordered a sweater for my daughter from this store. When it shipped we received a used princess polly sweater in the package. When she went into the store to try and resolve this issue the staff was beyond rude and blew her off saying that we had to call the concierge. When we did we sat on hold for 45 minutes for them to say our claim was denied because it did not meet criteria to proceed with an alternate resolution. Simply put, go F yourself. When I reached out again today they said they would send the case back to the same people who denied it which will take a few more days for them to deny it again. Don’t buy from here, or at least don’t ever order anything online. And lastly don’t try to return or exchange anything, they simply don’t care!

I’m based in the UK and I cannot return my Aritzia order because the DHL Express return label they provided is invalid. DHL confirmed the waybill number doesn’t exist.

My return page is locked (RMA already created), so I can’t generate a new label myself. Support is not answering, email is rejecting all messages, and phone lines don’t pick up. My return window is expiring.

Order B4819171.
I need a new, active DHL Express return label immediately.