artesta.co.uk Reviews 137

Excellent service and great products. They dealt with an issue I had brilliantly and I shall continue to buy from Artesta 👍🏼😊

Bought from company several times. Easy to use site, fast delivery, happy to use again.

I honestly couldn't say one single positive thing about our experience with Artesta. After ordering almost 10 prints, all framed, for our new home we were excited to finally open them. Every single frame was flimsy and damaged with scratches across the plastic acrylic glass. One of the prints has a big stain on the corner which looks like coffee has been split on it. All the larger prints have visible creases and folds in them despite them arriving pre-framed. We've spent months trying to contact the company with no reply and are now having to go via the bank to try and get our money back. It's a shame as the actual catalogue of art is great, but damaged and cheap feeling frames alongside stained and creased prints is completely unacceptable. We are now going to have to get all the prints reframed at time and cost to ourselves and have had to purchase a different print from elsewhere to replace the stained one. Will be avoiding this company at all costs going forward.

Great website,easy to navigate and simple to find prints of interest.
Quick delivery, well packed and delightful framed print. The colours are incredibly vivid.
Couldn’t be more pleased!

Really conflicted about this review but ultimately settled on 3 stars. I ordered a canvas and while it is very good quality and I’m very happy with it, the delivery/tracking process was horrendous. When I ordered it , the website said delivery within 24-72 hours. 2 weeks went by and I had heard nothing. No updates, no dispatch notification and no tracking. I emailed their customer support twice with no response as well as sending a message through their WhatsApp team. Again no response. Then today I had a random delivery and lo and behold it was the canvas. As I said I’m very happy with the product but the service could be massively improved! I was very close to initiating a chargeback through my bank due to the lack of updates.

Absolutely remarkable company!
Great art, arrives framed and ready to hang. Sooooo inexpensive but doesn't look it. It arrived quickly as well. Could not fault this company or product.
Highly recommend!

SCAM! I purchased a picture 10 days ago, and I haven't received the shipping information. I've been trying to get in touch with them multiple times, and their chatbot is useless; their support email gave me very vague responses, and there isn't an option to request a refund. This is a scam.

Due to my own error of miskeying my postcode my order got lost. The staff at artesta were so helpful. The response was was super quick which helped me with the info needed. I have now received the prints really good quality print.

I ordered few pieces from them but haven’t received my order yet and tried to them email few times but no response

So much choice but once i found what I was looking for the service was excellent. Well packaged and swift delivery/

Website easy to use, good selection of artworks. Delivered on time, well packaged. Now on the wall, good quality print, well framed. Overall an excellent experience.

Faultless from start to finish. Easy to order and quick delivery

The prints were good quality and value for money and they came on time, I had good communication throughout. Would definitely buy again 🙂

Very poor experience. I placed my order on 21st December for Christmas, but the item was never delivered. The tracking number provided did not work on Royal Mail, and there was no clear delivery update. When I contacted customer service, instead of resolving the non-delivery, I was offered only a partial refund for an item I never received. This was extremely disappointing and frustrating. Poor communication, no accountability, and unacceptable handling of an undelivered order. I would not recommend this service.

the communication was great, very clear and fast!!

delivery was also very fast! even over the holidays

had a great experience

Print arrived well packed and imperfect condition.

I am very pleased with my purchase
Very good service and prompt delivery

Awful experience with this company. Prints were supposed to arrive weeks ago and still nothing has showed up. They lied to say they have been shipped when actually they are still in production, still haven't received anything and I spent £370. There is also no number to call them. Terrible service.

Lovely quality prints, well packaged and arrived promptly. Highly recommended and I will certainly buy from again.