Arthurhendon Reviews 

Seriously don't buy from this company. It's been almost a month and I still have not received my order. The company can't give me any real info for when the order will arrive, or even where it is. I have asked 3 times now for a refund and they are still refusing. This is a total scam, don't ever buy.

The delivery was smooth and took about a week. I liked getting tracking updates because I always get nervous with online clothing orders.

Disgusting!!! They are thieves. POOR quality no refunds unless you pay more money to get it back

They shipped the wrong product. I ordered two of their Santorini shirts. Short sleeve, band collar, linen. They sent me two long sleeve, regular collar shirts made of something else all together. I asked for a refund and was offered 15% or I could ship the shirts back myself (for an estimated $50) and get a full refund. Not acceptable options.

While the website looks slick and inviting, the shirts I ordered were a poor quality and shipped directly from China. There are no tags on any of the shirts. Rather, it appears the tags were cut off of each of the shirts in advance so that they could not be returned. One of the shirts is fashioned more like a women’s blouse. This appears to be a scam - don’t fall for it like I did

The shoes were poor quality, shipping took two weeks, sizing was incorrect, the colors didn't match the website, and they had a chemical smell. And to return them to China (had no idea they were being shipped from China) would cost more than I paid. They did offer a partial refund of 15%. It's a total scam. I learned my lesson.

I ordered a pair of Hobibear Size 7 women's sandals, when they finally arrived they are a European size 40. in USA size 7 women's is a 38. the sandals are 2-3 inches too large for me to wear. Arthur Hendon wants to offer a 15 refund to keep the shoes. With some push back they offered a 25% refund and or I could at my expense send the shoes back. I t is a estimated cost of $40-$50 US dollars to return the $46 pair of sandals. The company sent me the wrong size!!! Bad Business!!!

The product received (underwear) was at least 2 sizes too small. The return policy was useless to me, because my choices were (a) 15% refund (almost nothing); (b) get another size product for free (I was already rejecting their largest size as too small); or (c), pay for return shipping to China for a full refund. The only positive thing I can say is customer service person was polite.

FRAUD ! Scam!! They seem legit initially with their apologetic customer support interactions and delayed shipping/ tracking story. They show bogus tracking and do not deliver. Had to dispute and inform credit card provider for a refund.

I picked the verona slip ons because I wanted something comfortable but still nice enough to wear outside the house. They feel light the sole has a soft bounce to it and they worked well for a full day of errands. Delivery took 7 days which was exactly what I expected.

I ordered a pair of waterproof rubber boots and the sizing was completely off. The size 13 boot was about 1" shorter from all of my size 13 shoes. The return process and cost for a $55 order is as much as the original purchase price because you have to ship back to China. And I know how complicated shipping to China is from a customs perspective. Needless to say I would never buy anything from this company. Beware!

The côte waffle weave co ord set is very comfortable for travel or relaxed weekends. It has a clean look without feeling like gym wear.

My package arrived in 10 days which matched what I expected. The items were folded nicely and nothing had that odd factory smell. The striped shirt has already gone into my regular rotation. I like that it feels casual but still decent enough to wear out.

I ordered Comino Orthopedic leather brown/cognac woven loafers in a size 11 W for $79. I received —20 days after buying — beige rubber garbage shoes that were 2 sizes too small and have no support. No branding. A sticker on the bottom with a 42 (size.) tracking was supposedly shipped from China but then drop shipped from Wisconsin.

When I asked about a return I got this:
Option 1 – Keep the Item & Receive a 15% Refund
You’re welcome to keep the item and receive a 15% refund. No return is required.
Option 2 – Return for a Full Refund
You may return the item to our international fulfillment center in China. Please note that return shipping costs (typically $40–$50 USD), as well as any customs duties, taxes, or import fees, are the customer's responsibility in accordance with our Return & Exchange Policy.

Terrible item, totally different from what they advertised. Offered 40% refund and to keep. Over $200. I returned to the address they provided in China. They haven’t collected item from customs. Has been there for 4 weeks and wont refund without item or maybe that was the plan all along. Do not buy from this company.

The website was easy to use and checkout was quick. I liked seeing different product types because I could shop for both casual shoes and something dressier in one place.

The sorrento loafers are comfortable once they settle in. Mine felt slightly snug at first but after a couple of wears they softened nicely.

This is a scandalous Chinese online store front. They sell cheap fabricated clothes that do NOT look like their online photos. The photos seem AI generated. The blouse I ordered was ornate and intricate with mixed materials and cotton blend. What I received took 3 weeks to reach me. They sent me a cheap, poorly replicated version. The online shirt is collarless and what I received had a collar. The detailed material was a cheap screenprint. Lastly, it was a polyblend shirt instead of cotton.

Anna from customer service is telling me that it will cost more than the amount of the shirt to ship it back to China or keep the shirt at a 15% discount.
I won't be doing that.

My purchase was never delivered nor was it refunded as promised by Anna Frederick, Customer Support for Arthur Hendon. I'm wondering if AI is responding to customer emails. I noticed a review below also had Anna Frederick as a Customer Support Rep.; that's an interesting coincidence.

Should have seen this website before I ordered.
Site is a scam. Product shipped from China. It took 3 weeks. The quality is very low. Disposable junk.