Very happy with this Company. Very reasonably priced. Looked on line to order, not 100% sure with the calculations so emailed the Company, they called and helped Me with my enquiry, then emailed Me... Toon meer
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Lees wat reviewers zeggen
Delivery timescales aren't accurate and my project has now been held up. I have given them a deadline for delivery and will cancel my order unless it is delivered by that deadline. First experience wi... Toon meer
Bedrijf heeft geantwoord
Decent products but terrible customer service. Composite cladding arrived damaged. I had 5 boards with damage. 2 telephone calls and 3 emails sent their support team. Ghosted. I had to use defected pr... Toon meer
Bedrijf heeft geantwoord
Purchased around 50 composite cladding boards I was sent 2 different type, scaffolding was up, roofers were here so I had no choice then to buy something locally. Used some of it, 27 was collec... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Artificial Living is committed to offering the very best in Artificial Grass, Composite Decking, Composite Wall Cladding and Artificial Plant Wall products the market has to offer...We won't be beaten of Quality of Price!
Contactgegevens
Verenigd Koninkrijk
- artificial-living.com
3,1
Gemiddeld
206 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Slatted wall panels
Helpful customer service when I contacted by phone and when I ordered on line the delivery was quick and efficient.
25 november 2023
Antwoord van Artificial Living
Thanks Joe, we hope you enjoy panels!
Antwoord van Artificial Living
Thanks Tim, its always a pleasure dealing with you!
Recently had an order of composite…
Recently had an order of composite cladding all arrived perfect and very nice to deal with at great prices will definitely use again
15 november 2023
Review zonder uitnodiging
Absolutely thrilled with the Slatted Cladding
Absolutely thrilled with Artificial Living's Composite Slatted addition! 🌟 As the Managing Director of Heritage Garden Studios, where we specialise in crafting premium garden rooms, we're always on the lookout for quality enhancements. The composite slatted cladding not only adds a touch of modern elegance to our garden rooms but also brings unparalleled durability and low maintenance.
The installation process was seamless, and the end result exceeded our expectations. The slats blend seamlessly with the natural surroundings, creating a chic and inviting atmosphere. Our clients are equally delighted with the aesthetic appeal and the practicality these slats bring to their garden spaces.
Artificial Living's commitment to quality is evident in every aspect of its product. The composite slatted cladding has elevated the overall design and functionality of our garden rooms, and we couldn't be happier with the outcome. Kudos to the Artificial Living team for delivering a top-notch product that perfectly complements our commitment to excellence at Heritage Garden Studios! 🌿🏡✨
20 november 2023
Review zonder uitnodiging
Antwoord van Artificial Living
Thanks Sarah, its a pleasure doing business with you, as always! We look forward to working on your next project with you.
An absolutely disgusting company
An absolutely disgusting company.
I ordered panels and they sent the incorrect ones.
After several emails and phone calls they came to collect the panels and brought the darker colour. They were nothing like the image on their website. The driver collected the panels and took the darker ones.
I’ve now been charged 30.00 for transport costs when the driver was collecting the wrong panels in the first place
The owner is beyond rude and has replied to my email calling me “irrational”. How dare you!!!!
17 november 2023
Review zonder uitnodiging
Antwoord van Artificial Living
Hi Lauren,
We're sorry to hear that you are not happy with the service that we offered.
Again apologies for the inconvenience with your first delivery. There was a mix-up with SKUs within our delivery system, therefore you were delivered the wrong shade of oak. We asked you to email over an image of what you received, once received we could organise an exchange for you. This is a standard policy and needs to be adhered to by staff when processing an exchange. Unfortunately for whatever reason, we didn't receive any images from you. You then called a day later & this was when things got a little sour. With all honestly Lauren, you were very aggressive, rude & demanding to multiple staff members. We instructed you to resend the images, which you did and we managed to organise a replacement for you immediately. You advised you had changed your mind and wanted a different colour, you also requested a specific day in which you wanted us to come and exchange your order, which we did.
When exchanging your panels you opened the box and said it wasnt the colour you wanted & turns out you were trying to match our panels with panels you had purchased elsewhere. You refused delivery and instructed the delivery driver to take the order back with him.
It clearly states within our returns policy, that we do not offer a free returns service. If your order is returned to us there is a cost for the transport. This is very standard within businesses that sell building materials like ourselves.
In regards to emails and calls, Lauren on one day you emailed our customer service team 6 times in two hours. Every time you called we spoke with you, every time you emailed we called you or emailed back. You are very rude & aggressive and we don't expect any of our staff to have to tolerate being spoken to in that manner.
We wish you all the best going forward,
Artificial Living.
Great service delivered on time right…
Great service delivered on time right price of a building contractor so I need all of this
25 oktober 2023
Ordered some decking trim .
Ordered some decking trim .
My husband has worked in the caravan leisure industry and stated this is the best he has seen in comparison. So was very pleased as you cannot order samples of the trim just the decking . Maybe that should be a consideration.
Had a little hiccup with the order going astray but was soon rectified and arrived very quickly.
25 oktober 2023
Good Product
Quick delivery but 1 out of 3 panels was delivered unprotected with visible water damage and surface marks. The backing felt soaked up the moisture and has swollen the timber fins. The box containing the two other panels was soaked on delivered but contents seems to be ok. Overall quality of panels seems good.
UPDATE - Panel replaced quickly with no damage and dealing with the customer service team was effortless and provided updates through the change process. Would purchase again from Artificial Living
4 november 2023
Review zonder uitnodiging
Antwoord van Artificial Living
Hello Charlie,
Apologies for any inconvenience caused by the issues with your order. We received your email and arranged to collect and exchange the damaged board at your convenience, which, to the best of our knowledge, occurred last Friday. The damaged board has been successfully collected and replaced as per your request.
I apologise for any difficulties you faced with the third-party delivery company. If there's anything more we can assist you with, please don't hesitate to inform us.
Best regards,
Artificial Living.
Sent me the wrong colour samples I…
Sent me the wrong colour samples I asked for oak and charcoal/black
25 oktober 2023
Non delivery of a set of samples.
Ordered a set of samples.
Delivery money taken.
No samples arrived.
Questioned it with Artificial Living, who promised another shipment of samples, still not arrived 10 days later and not responding?
25 september 2023
Antwoord van Artificial Living
Hello Allison,
Thanks for taking the time out of your day to leave us some feedback, positive or negative we always appreciate hearing from our customers.
So I've done some digging into your order #7239. I can see we have sent the samples out for you on two occasions now. I can see that the first one didn't get delivered for some reason but we do have a delivery confirmation and POD for the second lot of samples we sent out to you. Royal mail tracking number - 2102704980000000A045F.
We remain at your disposal, if you do need anything please do feel free to call us on 0161 509 8637.
Kind regards,
AL
Tried the rest now found the best…
Tried the rest now found the best quality;; used 4 different colours now . And the cheapest on the market. First class service especially Dan
19 oktober 2023
Review zonder uitnodiging
Actually what we were looking for
Actually what we were looking for, a big thank you for your quick reliable service, great price 👍
25 september 2023
Arrived on time.It
30 augustus 2023
Very good sales team but didn’t deliver
Very good sales team. Promised to supply fixings if I was to place order immediately. Placed order but did not receive fixings. Unable to get through to them to ask what happened. Tried ringing and messaging on WhatsApp but no reply. Feel a little shafted
24 augustus 2023
Slatted external Cladding
Ordered the Thursday , came the Saturday , exceptional dispatch time
Quality of the slatted cladding is also very good , I work in construction so to have a high quality product with amazing delivery times , you can't go wrong !
Thank you Artificial Living
24 augustus 2023
Great customer service
Great customer service, Great communication, great service and great price. Asked for delivery before Friday and got delivery next day 👍🏽
24 augustus 2023
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