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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered a pair of sneakers last year. I did receive the shoes eventually, but had to wait for about 5 months and send dozens of (unanswered) emails. Ultimately, threatening with legal action... Toon meer

Beoordeeld met 5 van de 5 sterren

Great experience with Artisan Lab! Trainers fit slightly large over common projects, would suggest to people trying a size down first. A very sleek and well-designed shoe with high-quality materials u... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased the Classic Sneakers in black. After only 1 month and 4 wears, the right sole has developed a distinctive clicking sound with each step on a hard surfaces, almost like the sole has som... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolute Nightmare - Stole My Money and Ignored Me! I had the worst experience imaginable with Artisan Lab, and I feel completely ripped off. I placed an order for two pairs of sneakers over three... Toon meer

Bedrijfsgegevens

  1. Modeontwerper
  2. Kledingwinkel
  3. Schoenenwinkel

Geschreven door het bedrijf

Beautiful Essentials – Designed thoughtfully, Crafted responsibly and made Accessible.


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

109 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 3 van de 5 sterren

Artisan Lab: Design Flaws (Stitching, Parts not glued well, Heel Slippage)

It has been the 3rd day since these shoes arrived for a huge price I expected something close to flawless, the order was the Essential Sneaker- White Vintage (44EU as recommended by Artisan Labs). For starters I am in high school age 14 and live in Asia so the taxes and the shipment fees cost a fortune, in total it costed me an extra 50pounds for local taxes and 25pounds for shipping which now totals the cost of my shoes to 200pounds. What I also did was requested the cream laces provided on their website instead of the white laces the shoe had come accustomed with, since I believed it would match the sole color and form the look I was striving for. That was disregarded and I had to order the cream laces individually which was worth 5 pounds. I wouldn't be concerned if the shoes would come in the condition that is going to give me confidence to wear it for years to come. It was this morning when I begun to notice the insides of my left pair forming some sort of air bubble, that makes it seem like the glue has not been stuck well to the shoe body and I am not sure how they would hold up in the long run. I am also faced with both the sides to both my pair peeling little by little but surely noticable with closer inspection. The heel slippage occurs very often but I am giving it time since these shoes are larger than my current foot size. The tongue stitching on the left shoes is also lopsided slanting to the left as I walk or wear it at all, this seems to be a faulty stitching issue and not my small foot size. Since, it really distorts the shoe profile and it is really frustrating on my foot as I wear it. I am to say that all of the negative points coming together is just disappointing, these are also my first Italian made sneakers which is not by any means cheap. The shoes certainly look unpromising in this current state and I have not received any compensation yet.

2 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

No need to buy other more expensive Brands

Was looking at other brands however they were either over £300 for the quality materials at £140 for good leather but non Margom soles.

To my delight I came across Artisan Lab, quality leather, Margom soles for £135 shipped in the UK.

Like all leather footwear they need a few days to break in but they are absolutely fantastic and so versitle, I am looking at a few other colourways like Cognac and double black, feel free to drop me a dis punt code 😁👍

18 juli 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Support Local -- Support Neighbors -- Get Quality!

Wonderful experience with Gary and Artisan Lab. I absolutely love my large tote. You know when you ask for something to be added to an artist work and they are happy to make suggestions for the addition that you are in good hands. Exceptional quality. As any leather lover knows it can be stiff in the beginning but will be just right shortly! The look is professional but personal to me and I can not be happier with product or service. Please give this small business the opportunity to shine as they have with this happy customer!!
Oh, and the personal touch on the shipping!! Top notch!! SMcIntyre

20 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I don’t usual write reviews unless....

I don’t usual write reviews unless it’s outstanding. I’m very particular about quality of shoes. I like to know I’m getting value for money not just paying for a name. I ordered the essential white full grain leather. I’m a 10.5 UK and went to an EU 44 (10 UK) as most instructed. The size is just right, a little snug but will loosen in time. The insoles are very thick on the heel so these could be replaced to make more room. I ordered Friday and they arrived in UK Wednesday direct from Italy via Fedex. Presentation, quality and service all outstanding. These are excellent value for money and nothing at this price comes close. Just buy them and see for yourself.

4 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First every Italien trainers! and what a great start.

So I have been deliberating about these for months, they kept popping up on my instagram and I thought they always looked great. I have never owned a pair of Italien trainers before, and these are certainly a great place to start. They arrived in good time and the smell of fresh leather coming out of the box was amazing. Quality is great and comfort is fantastic. Really an amazing set pair of sneakers and is comparison to other similar products phenominal value for money! thanks guys really great stuff.

27 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought the classic white sneakers

Bought the classic white sneakers from Artisan lab and i am very pleased with the purchase so far. I will be waiting for them to release a new batch with a suede leather upper.

22 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would recommend

I own a pair of Artisan Lab essential sneakers. The shoes are comfortable, look good, and overall I think the quality is exceptional.

I contacted the customer service prior to buying the shoes because i needed help choosing the right size. They were quick to respond and very helpful.

The shipping was fast and the package arrived in perfect condition.

I would reccomend Artisan Lab to anyone

30 januari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Artisan Lab: second to none!! High-quality sneakers

I highly recommend Artisan Lab: I have bought the minimal version in black recently and they are super comfortable. You can see and smell the high quality of the Italian leather and the precious work that has been done by the artisans.
They have an excellent staff, very responsive. In particular, Riccardo was able to answer all my questions before the purchase in a professional way and also gave me some precious advice for the shoes' care and cleaning.

Keep it up!

18 januari 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve had my trainers for 3 plus months…

I’ve had my trainers for 3 plus months now & have only good things to say about them.

When I received my trainers initially they were too big. No problem, I was able to exchange them with ease.

Overall, very happy with my purchase. I would be happy to recommend and will be purchasing again.

18 januari 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Not Comfortable Fit - Heel Slippage

I have been contemplating for awhile whether I should write a review about Artisan-Lab sneakers and decided to do so.

In December, I bought two pairs of Artisan Lab shoes (Essential White and Black Vintage). The quality and craftsmanship of these shoes have significant potential in the sneaker markets. However, I have not received the experience I expected.

Since the very first day, I have been fighting with comfortable fitting of these shoes specifically in the heel area. I have been experiencing heel slippage in both pairs but more so in my White pair. I tried to adjust the shoes (White) with shoe inserts/insoles as well as swapping the shoe footbeds (per Ricardo). Nothing works!

In addition, the sizing between these two pairs are inconsistent. Both pairs are in size 42. However, the White pair is larger than the Black pair somehow. Per Ricardo, Artisan-Lab adopted new breed of footbeds which are thicker. This is may be the reason why the Black pair fits a little better but still does not solve the heel slippage problem.

Furthermore, I thought the shoes might need time to break-in (the leather seem to be on the stiff side). But after over a month of trying to break them in, they are just NOT working out for me. Although the black pair fits me better, but they are not as comfortable as I expected either. I believe the main issue is with the heel and the stiffness of the leather.

I went to a couple of department stores and tried on Common Projects and Koio in size 42. They fit me perfectly with no heel slipping/sliding. Although, I believe they used better leather upper and as well as the lining inside including in the heel area.

I contacted Artisan-Lab and exchanged a few emails with Ricardo to try to solve the heel slippage problem, but after a couple emails he went quiet.

I am very heart broken and disappointed.

****************************************************************
My apologies on the rating of One Star in my original rating. I meant to put 4 stars instead of one star. I don't know what happened. My bad!

As I stated in my first sentence of this review. I truly believe that Artisan-Lab has great products and they are as good as or better than CP and other overpriced sneaker brands. For me, I will have to continue to resolve my heel slippage problem and continue to experimenting with other methods to get rid of this issue.

Ricardo, please accept my apologies on the original rating. Really, I don't know what happened.

Ben Kent
****************************************************************

17 januari 2020
Review zonder uitnodiging
Logo Artisan Lab

Antwoord van Artisan Lab

Hi Benjamin,

I’m actually very surprised of this review and I feel personally offended by the way you acted.

You forgot to mention that we delivered on time, that you received a product in perfect condition (you even complimented with us on your first email defining the craftsmanship “incredible") and that we’ve been very proactive in all the pre and post sales emails (which in your case have been a lot). After an exchange of approx 20 emails, I would have expected first to receive a personal email instead of what I consider a rather unfair public feedback, especially considering the rate you gave us after all the time that we spent replying to your emails that needed an extra time of work. On top, giving one star after you complimented with us for the amazing quality of our sneakers, I find it quite strange.

We went quiet after your last email because you haven’t asked us anything and the guys that take care of the customer service haven’t consequently elevated it to me otherwise I would have replied as I did previously. What I see is that probably the size or just the fit is not right for you as we have never received a feedback regarding this matter. Consequently, your assumption that what is not good for you has to be badly rated as not good for everyone is just nonsense for me.

Ultimately, as I see you mentioned about the leather, FYI we use exactly the same leather as CP. We adopted a more structured construction technique that might make them stiffer at the beginning (you mentioned about the white leather which due to the color treatment is a bit stiffer than the black color by default when it’s new). Our products are made to last and age in the best possible way and I personally find your feedback on this matter totally biased and inconsistent since you bought them very recently.

I would have much appreciated a fairer behaviour after the time I personally spent in replying to your emails, especially because we never forced you to keep the shoes and you could have returned them in the first place if you felt like the fit wasn’t right for you.

We work very hard to assist everyone and to solve all sort of issues and this is definitely not what we expect back.

Best,

Riccardo

Beoordeeld met 5 van de 5 sterren

True artisans

Have purchased both the Essential sneaker and a pair of the navy chinos, both have definitely exceeded my expectations in terms of quality. Artisan is a hugely overused word these days, but these guys are the real deal. Having met with Riccardo to try the sneakers I got a first-hand sense of what drives them and artisans they most definitely are. Looking forward to seeing what other products they'll be offering.

14 december 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Service

I purchased 2 sneakers from Artisan Lab already. After 7 months of wearing my first pair approx. 3 times a week, I noticed that a small spot of the leather located on the right inside heel was peeling off. Therefore I sent a complaint to their Email asking them for a solution. At first they responded quickly & were asking for a picture of the issue which was sent to them promptly. After not receiving an answer for a couple days, I wrote a 1 star review. However Artisan Lab then responded & apologized for the slow response as my issue seemed very unique & they were waiting for feedback from their factories. Although claiming that the defect was caused by lack of shoe care from my side whereas I was claiming that the issue was material-based, they offered a free repair nonetheless.

The second pair holds up quite nicely & they still look box fresh.

22 november 2019
Review zonder uitnodiging
Logo Artisan Lab

Antwoord van Artisan Lab

Hi Martin,

Thanks for the review.

As it's quite a unique case we needed a bit more time to evaluate the case as a technical feedback from the factory was needed. We have started the process in order to repair your shoes and bring them back to perfect condition.

We are happy to know the second pair is holding up very well and that the initial misunderstanding has been solved.

Best,

Artisan Lab Team

Beoordeeld met 4 van de 5 sterren

Very good

Very good. I’m super satisfied with my minimal white. They look better on me than CP court low, since they very look alike. Still, i’m not gonna give 5 stars considering i got them three days ago. We’ll see how they’re going to look after some time. So far so good.

14 november 2019
Review zonder uitnodiging
Logo Artisan Lab

Antwoord van Artisan Lab

Hi Djordie,

Thank you so much for the kind words and the amazing feedback.

Let us know how they perform! We are always open to feedback that can help us improve the product as we are very focused on product development.

Best,

Artisan Lab Team

Beoordeeld met 5 van de 5 sterren

Artisan lab 🔥🔥🔥

Artisan lab 🔥🔥🔥
Chaussures épurées de très très bonnes qualités. Jolies Matières haut de gamme. Design simple et pointu. Finitions impeccables. Emballage soigné. Franchement c’est impressionnant !

2 november 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful well constructed leather bags

The craftsmanship of these bags is incredible, meticulous attention has been paid to every detail. I purchased a beautiful distressed leather tote bag and have received numerous compliments on my bag. These bags are the kind of bags that will last for a life time and are durable enough to be pass on to the next generation.

28 oktober 2019
Review zonder uitnodiging

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