Artisan Deli MarketReviews 

I ordered a hamper to be delivered as a 50th birthday gift. I selected the chosen delivery day (Saturday 4th July), filled the hamper with lovely things and paid. The day before delivery was due, the courier DHL emailed to say it would be delivered 2 days late on Monday 6th. I called Artisan Deli customer services to query this and ask what could be done, and was informed the delivery postcode in northern Scotland was one they can't guarantee delivery for. I noticed nothing to inform me of this when purchasing. I explained that if delivered late the gift would be useless, as the recipient would be away for work after the weekend for several weeks. The customer service representative told me she would call DHL and try to get it delivered on the Saturday and that she would email me back with the outcome. She didn't email me back. I emailed Artisan Deli twice more over the weekend requesting an update, and again on Monday 6th. I am yet to receive a reply...

A gift like this is likely to be for special occasions, and so the company needs to ensure they honour the delivery date - in my view this is as important as the contents. Their failure to delivery on time and lack of communication with me since has left me substantially out of pocket for a gift that hasn't even reached its recipient, and meant my brother didn't receive a gift from me in time for his 50th birthday, which I am very disappointed about as he is going through a rough time and this would have been a lovely way to lift his spirits.

I won't be ordering from Artisan Deli again, despite the lovely range of treats, and would advise all potential customers to check the delivery postcode isn't exempt from their delivery guarantee, and make sure you read the small print....

Recipient’s of gift basket were ecstatic with their gift. They said the quality and range of items in the basket was amazing

Hamper was excellent. Delivery company was outside stated delivery time but still same day.
Quality of products very good

Delivered on time. Good quality. Responded promptly when I had a query. Would buy from them again.

Easy ordering and delivery, my friends loved it

It was the first time I had ordered from Artisan Deli Market and it was a gift for a family member. They were really delighted with both the products and the way the hamper was presented.
It was a really easy ordering service and so good to be able to build my own hamper around what I knew the recipient would like.
I will definitely use this company again.

Ease of selection of products. Variety of products and seamless delivery as requested. I will order again thank you

Great company- easy to use website with a super selection of items. Delivery was prompt and communication was good.

Whole experience was very efficient. I liked the website and full range of products. Will definitely use again.

I ordered a hamper online, but it did not arrive on time, because of this late delivery several perishable food items inside had already spoiled by the time the package arrived.
When I contacted customer service , their response was incredibly disappointing. They told me to simply throw away the spoiled items and consume the rest. I find it completely unacceptable to pay full price for a ruined gift, only to be told to sort through off food.
I am highly dissatisfied with this experience. I have requested a full refund and am currently waiting for the company to resolve this properly. I cannot recommend this company based on their poor delivery reliability and shocking customer service.

My second time ordering from here. Great selection and quality products. Efficient delivery with good communication. My gift recipients absolutely love it! It’s even better than you can curate your own hamper

From choosing the contents of the hamper, to ordering, follow up and prompt delivery, Artisan Deli Market provided a first class service. As it was a gift I can't comment on the products, but when a photo of the cheese loving recipient arrived, holding as many of the cheeses as he could, with a big smile on his face, I didn't doubt I had made the right gift choice. Thanks Harry

Ordered two of these as gifts and they were packaged perfectly. A great gifting experience overall! It would be incredibly helpful if they could add a small note advising the recipient to refrigerate any perishable items immediately upon opening.

A lovely Company that delivered everything I wanted and on time and our friend was absolutely delighted with the quality of the products.

I put together a bespoke hamper and honestly, that was the most fun part. There a vast array of products you can use and it ended up being a lovely selection of foods in a very pretty box. My friends love it!

Easy to use website, and the hamper was delivered on time, with all the contents as described. Great service!

Great selection of quality produce to choose from, enables you to really personalise your hamper gift.

The hamper was a suprise engagement gift. My son and fiance said everything they had tried was delicious.
The delivery was not 5☆ deposited on the porch on an unusually hot day?Thankfully it was discovered in time.

Fast service and great looking hamper. Recipient was pleased.