ArtisanFurniture Reviews 

Received another solid wood product and I am overwhelmed with quality and customer service. Well done Artisan Furniture EU!

Very large products range and Great furniture, good customer service

I am so impressed with the lovely hardwood , handmade furniture from this website. I purchase a sofa set and the craftsmanship is absolutely beautiful. The quality is exceptional, and you can really see the care and detail that went into making it. Highly recommend to looking for stunning, well- made furniture!

Have become a regular customer in a very short spam of time ,very approachable staff.and service.i would highly recommend .

Beautiful, well-made furniture and friendly, reliable service. Highly recommended!

Great quality,
Fantastic service

Great furniture, good customer service

Bought a beautiful mango wood carved cabinet from Artisan. It’s a gorgeous unique piece. Really happy with my purchase and the customer service. They answered my questions about the dimensions promptly.

I got a delivery of my bedside yday. The besides arrived in good condition & the finishing & design look absolutely finely crafted

Fantastic service for handcrafted furniture. Will use again.

Fraudulent company. Avoid like the plague, they're total con artists. Send out faulty items and refuse to do anything about it even when presented with the evidence. Really sad that people would take advantage of small companies like this. Please don't sign up with these guys you will regret it.

Where shall I begin? I bought a TV stand from this company, via Takealot. Everything looked so nice and the price, was quite good, but then, my parcell arrived.

Firstly, the assembly chart does not match the parts that should go together. Certain parts that are supposed to go together on the assembly chart, are mixed up, when it comes to the actual assembly.
Secondly, the manufacturer should have drilled ALL the holes required, to assemble the whole unit. LEt me explain. I do not having experience in hanging doors using these new type of hinges and battled to get the doors hung. They eventually do align 100%.
Thirdly, the doors of the stand, swings too far inwards. This problem can be overcome, by magnets, onto which the doors can close, but they only supplied one magnet and one metal plate, that goes on one of the doors. Therefore, the door that does not get a magnet, is still swinging in too far. I have contacted them now and the assistant said I should mount the magnet between the two doors, so it can stop both doors, from swinging in too far. Logically spoke, I should then cut the metal strip in half and fit the two pieces on the doors. Duh!!!
Fourthly, the unit comprises of two parts, that can slide in and out, to expand the stand - make it longer - or to make it shorter. There is nothing that prevents the paper thin layers that the unit are covered with, from picking up scratches and even tears, when expanding or compacting the unit.
Fifthly, the whole thing sags in the middle. I had to put spacers under the feet, to try to get it sort of level.

Conclusion:
Even though the unit looks very nice on the pictures on Takealot, I am very disappointed in the end. After reading the reviews of Artisan Furniture I will definitely not purchase anything, even on Takealot, that has been supplied by them.

The excellent customer service really stood out! The friendly, knowledgeable, and genuinely helpful staff made it a great experience all the way through the process!

It’s rare to find a company that combines quality products with such a personal touch. Would highly recommend in the future!

Good quality and stylish furniture. They've got a good range of bedside table designs. Helpful customer service and very responsive to feedback. I would recommend to wholesalers looking for unique furniture.

unacceptable customer service, they don't deliver on time, they kept my money, just unacceptable

They sent the wrong item and never arranged a return and a replacement of the correct one. There isn't after sales care they never accept returns even if it's their fault.

A customer received a coffee table which had glass pieces within the packaging - the tabletop was scratched and I reported the damage within two days (in line with their VERY short returns window) and they are refusing to offer a refund or replacement stating glass couldn't have got in the package. They're offering a 10% refund as a gesture of goodwill (if I did this to one of my customers I would, rightly, be reported as it is very much against the law).

The customer wants a replacement, they have no reason to deliberately sabotage - they just want a perfect coffee table and as its shipped direct from the supplier to the customer, no one else could have interfered with the parcel and, even if the courier did do this, it is still Artisan's responsibility.

This is not the first time I've had issues with Artisan's ridiculously strict returns policy but it will be the last as I have decided to cease trading with them once this has been resolved.

Lovely products, the worst customer service imaginable. It's a real shame.

I do not like leaving bad reviews but feel I must as they've given me no choice, it's been 10 days now without offer of a replacement or refund and my customer will no doubt end up leaving me negative feedback for not being able to solve it quickly enough.