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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very long term customer of Asceno and every piece I own lasts years. The shirts are amazing and very flattering. Beautiful materials to choose from. The dresses are gorgeous. My most recent purchase,... Toon meer

Beoordeeld met 5 van de 5 sterren

Wow! This is the most incredible pair of silk pajamas I’ve ever owed! The fit was absolutely perfect & the feel is just pure luxury. They are so stylish too! The teal colour is beautiful & the top can... Toon meer

Beoordeeld met 5 van de 5 sterren

Extremely happy with my purchase arrived so quickly and beautifully packaged . Love everything about my yellow pyjama style top was a last minute purchase to go with some Asceno wide leg trousers I... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely love my Asceno piece's, they hang amazingly and feel so soft.The quality and service is incredible ,i've worn my silk pieces for years now and they still feel brand new.One of my favourite... Toon meer

Bedrijfsgegevens

  1. Damesmodewinkel
  2. ook in
  3. Kledingwinkel

Geschreven door het bedrijf

Founded in 2016, ASCENO was created by founder Poppy Sexton-Wainwright to empower women to feel their most authentic selves - relaxed, carefree, and confident. Pieces are designed to elevate a woman's downtime, however she may choose to spend it. Renowned for our luxurious silk pyjamas, ASCENO combines timeless designs with modern sophistication, offering effortless pieces perfect for entertaining at home, relaxing on holiday, or stepping out for an evening with friends. Our commitment to versatile, sustainable fashion ensures you can build a wardrobe that lasts. With designs crafted to withstand trends and stand the test of time, ASCENO proudly produce in small – ethical production runs to minimize waste – and continuously advancing toward a sustainable future through responsible practices and mindful craftsmanship.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

138 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(138)

7 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Beautiful clothes, excellent customer service.

Very long term customer of Asceno and every piece I own lasts years. The shirts are amazing and very flattering. Beautiful materials to choose from. The dresses are gorgeous. My most recent purchase, the cotton tunic, from the A.F collaboration has got me through this hot summer. I always get lots of compliments whenever I wear anything Asceno and look forward to every new collection. The customer service is outstanding too.

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Asceno is a timeless luxury brand

I’m a long time and loyal customer of Asceno, great pieces that are well made from beautiful fabric and timeless. I’m size uk 12 and wear Medium.

15 mei 2026
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you for your kind words. We’re delighted to hear you love the quality, fabrics, and timeless design of our pieces. We truly value your loyalty and look forward to dressing you for many more years to come!

Beoordeeld met 5 van de 5 sterren

Love my dress

Love my dress, the fabric is a luxe quality. Beautiful packaging, fast delivery and excellent service. The team was helpful assisting me.

24 november 2025
Beoordeeld met 5 van de 5 sterren

Love my silk set

I ordered a silk co ord for holiday and absolutely love it, have worn it so many times. I wasn't sure initially on size and they were very helpful and it fits perfectly. Will definitely order another for my next trip!

28 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this brand

I love this brand! The packaging and products are so beautifully made. The sales girl was so helpful in switching sizing. Thank you Asceno!

7 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Misrepresentation on website and no refund! 

Bought the 'Nisha' dress from the website which said it could be washed. It looked old and faded after just one wash so I got in touch but Asceno then said that it was actually 'dry clean only' but still wouldn't refund, despite misrepresentation on the website, which is strictly prohibited under UK consumer law. 

They currently have the dress back and also have my money, and (shockingly!) told me I should pay them a further £8.50 for them to return it to me. I am relieved I used a credit card and could apply for a refund through Section 75, but I would never shop with them again. Unclear if this company is genuinely clueless about customer service / rights or if it's just plain arrogance that they think they're above the law, but neither option is a good look for them. 

12 augustus 2025
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Dear L C,

Thank you for your feedback, and we’re sorry to hear you’ve been left feeling disappointed with your experience.

We take product quality and customer satisfaction seriously, and we’re confident in the integrity of our garments. The 'Nisha' dress, like all our pieces, is crafted from high-quality linen sourced from respected mills, and we conduct colourfast testing as standard to ensure durability when cared for according to the garment label and website instructions. While your physical dress label reads 'Dry Clean Only', it's also true that a cold delicate or hand wash using delicate detergent, as advised on our site's general care guide, would not cause substantial fading after one use.

To date, we have not received any similar reports of fading or defects with this dress after one wash. This leads us to believe the issue may be specific to the care method used, though we understand this has caused frustration.

We also want to clarify that, in this case, a replacement was already provided prior to the item being worn and washed. Once the second dress was returned showing signs of wear inconsistent with a manufacturing fault, we followed our standard returns policy and could not issue a refund.

We appreciate your reference to consumer rights and always aim to operate fully in line with UK consumer law. Our team has been in contact with you throughout, and we regret we couldn’t reach a resolution that met your expectations.

If you'd like to discuss the matter further, we're happy to continue the conversation privately.

Warm regards,
Asceno Concierge Team

Beoordeeld met 5 van de 5 sterren

This is a great company .Beautifully…

This is a great company .Beautifully made clothes using really loverly natural fabrics. I have purchased several pieces and delighted with the fit ... easy to wear and very comfortable .Generous sizing.
Will definately buy more in the future and highly recommend.

18 augustus 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Kate for taking the time to share such a lovely review! We are glad to hear you enjoyed every part of the ASCENO experience and are enjoying your ASCENO pieces. If you need guidance with anything in the future, please let us know!

The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Such a delight.

The arrival of an order from Asceno is such a treat.
The delivery feels almost instant as it is so swift. The lovely simplicity of the packaging and the extra special
graciousness of a handwritten note makes your purchase special and that's before you have discovered your beautiful items. Thank you Asceno.

9 augustus 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you so much Caroline for taking the time to share such a lovely review! It is lovely to hear you enjoyed every part of the ASCENO experience. If you need guidance with anything in the future, please let us know!

The ASCENO Team

Beoordeeld met 5 van de 5 sterren

5 star service from Asceno

5 star service from Asceno. Exceptional service from Asceno, the on-line buying experience has got to be one of the best I have ever received. From the initial navigation of the website, garment quality, choice and price.  Placing an order to delivery was outstanding with overall communication efficient and friendly.   I was looking for a 100% silk slip dress for a reasonable price and I found it with Asceno.  I received my dress in super quick time, inside the outer box wrapping was high quality cream wrapping paper. a matching cream envelope with a personalised hand written note and the documentation. In its own cotton dust bag stamped Asceno lay my immaculate 100% silk dress, which I love. I also received an A3 sized Asceno marketing magazine within the box. Wow, what service!  I could not fault the professionalism of this company and I will be using them again. Full credit to the whole Team at Asceno, well done!

26 juli 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you so much Kathy for taking the time to share such an amazing review! It is lovely to hear you enjoyed every part of the ASCENO experience.
If you need guidance with anything in the future, please let us know!
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Fabulous company

The experience starts with opening the box, it is beautifully packaged, eco box and paper and then the dust bag with your product in it. The dresses are beautifully made, the fabrics stunning.

Absolutely superb!

So many companies could learn from you - product, presentation and the customer experience, you have nailed it!

16 mei 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Camille for taking the time to share such a great review!
It is lovely to hear such positive comments and we are glad you enjoyed every part of the ASCENO experience.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Beautiful wearable clothes

Beautiful wearable clothes, a brilliant customer service and speedy delivery all packaged perfectly. What more could a girl want.
Thank you Asceno.

13 mei 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Caroline for this amazing review! We are so glad to hear you are loving your ASCENO pieces and that you had a wonderful experience with us.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent.
Lovely bikini.
Great material.
Great fit.

4 mei 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Katie for taking the time to share such a great review! We are thrilled to hear you are loving your new ASCENO swimwear.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

One of the best customer experiences…

One of the best customer experiences I've ever had. Quick delivery to Europe (duties and taxes prepaid), perfect fit and quality of the items, and very nice and helpful concierge team. Will definitely shop there again!

10 maart 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Nathalie for your lovely comments and for taking the time to share this review. We are so glad to hear you are loving your ASCENO pieces!
Please let us know if we can guide you with anything in the future.
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Excellence in every detail

Have recently purchased a few items from Asceno and I absolutely love them all! Everything about this brand is magic - the service, the fit and quality of the clothing and the packaging - every detail is so well considered and just beautiful. Happy to have discovered them!

22 februari 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Shayna for taking the time to share such a great review!
Its so nice to hear your lovely comments about your experience with us. We are happy that you found us.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Love the dress

Love the dress, excellent quality and lovely linen. Prompt delivery

11 januari 2022
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Amanda for taking the time to share your review! We are glad to hear you are enjoying your ASCENO dress!
Please let us know if we can guide you with anything in the future.
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Fabulous!

Everything about my ASCENO experience has been fabulous! I have been searching for a mother of the bride dress that was non traditional and amazing. The only dress I found was ASCENO and I am delighted with it.
The dress is beautifully made. Attention to detail is great from follow up emails, packaging and handwritten notes.
Thanks so much!

9 december 2021
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you so much for your lovely comments and for taking the time to share this review. We are delighted to hear you found your perfect dress for such a special occasion!
Please let us know if we can guide you with anything in the future.
The ASCENO Team

Beoordeeld met 5 van de 5 sterren

Fantastic customer support team

Fantastic customer support team. its the first time I have received an email from a company I have purchased goods from asking if the item purchased arrived and was suitable. very impressed

25 november 2021
Review zonder uitnodiging
Logo Asceno

Antwoord van Asceno

Thank you Rich for taking the time to share such a great review!
We are thrilled to hear your positive comments about your experience with us.
Please let us know if we can guide you with anything in the future!
The ASCENO Team

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