DoNOT BUY! It will damage your skin and you will not get a full refund, but you might get a hospital bill. Seriously, this device nearly pulled my skin off. Even when I turned it off, it did not rel... Toon meer
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L'ordine non è mai arrivato, ad ogni mail che ho inviato per chiedere spiegazioni, seguiva sempre la stessa risposta con un pseudo tracciamento del pacco che non dava nessuna indicazione, come norm... Toon meer
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BEWARE. 1) Website says 30 day money back guarantee, but then they expect you to ship it back to Europe, which shipping costs cost more than 1/2 the product. 2) product is EXTREMELY painful on eve... Toon meer
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Worst product and customer service ever. To send this crappy price of plastic back it will cost you $45, because it’s from another country, so they say you should just keep it and we’ll give you a 15%... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ascily is a body-care brand focused on developing effective, science-informed solutions to reduce the appearance of cellulite.
Contactgegevens
Verenigde Staten
- support@ascily.com
- ascily.com
1,3
Zeer slecht
52 reviews
Heeft 69% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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WARNING DoNOT BUY THIS HEALTH HAZARD
DoNOT BUY! It will damage your skin and you will not get a full refund, but you might get a hospital bill. Seriously, this device nearly pulled my skin off. Even when I turned it off, it did not release. They recommend using on leg, belly, back, and neck. You are at risk for true damage, possibly even internal depending where you use it on your body. SO, SO PAINFUL. Something was truly wrong. I explained all this to the company and received only a partial refund with no option to return for full refund.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Ascily
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how upsetting it was.
We want to clarify that we have already reached out to you directly by email to address your concerns and discuss a resolution. As noted in our prior communication, a partial refund was agreed upon and processed, and we remain open to continuing the conversation privately to ensure your concerns are fully addressed.
Customer safety is extremely important to us, and we take all reports seriously. We encourage users to follow all usage instructions carefully and to contact us immediately if any issue occurs, so we can assist promptly.
Please feel free to respond to our email if you’d like to continue working with us toward a satisfactory outcome.
— Ascily Support Team
Do not buy from them
Do not buy from them. Product received is not what was advertised and I have tried to return it but no one is responding to my emails.
20 december 2025
Review zonder uitnodiging
Antwoord van Ascily
Thank you for bringing this to our attention. We’re sorry to hear about your experience and would like to look into this for you as soon as possible.
At the moment, we’re unable to locate an order under the name shown in this review. To help us assist you, please reply here or contact our support team directly with your order number and the email address used at checkout.
We respond to all customer inquiries and are committed to resolving any issues promptly. Once we have your order details, we’ll be happy to investigate and work toward a solution.
— Ascily Support Team
DO NOT BUY THIS PRODUCT!!!!!
DO NOT BUY THIS PRODUCT!!!!!! they are difficult to work with, endless emails for a refund. they keep offering me different deals well we can give you 15% money back, then 30% it goes on and on. they want a pic of the product it goes on and on trying to get my money back!!!!!!! they are a scam
5 december 2025
Review zonder uitnodiging
Antwoord van Ascily
Thank you for your feedback. We’re sorry to hear about your frustration and would like to look into this immediately.
At this time, we’re unable to locate an order under the name shown in this review. To help us assist you, please provide your order number and the email address used at checkout, either by replying here or by contacting our support team directly.
Once we have your order details, we’ll be able to review the situation and work toward a resolution. We take all customer concerns seriously and are committed to resolving legitimate issues promptly.
— Ascily Support Team
Worst experience ever
Worst experience ever. This machine is very dangerous to use and painful! Ended up with big bruises and haematoma! Took me 5 weeks to heal. Don’t buy this product please!
5 mei 2025
Review zonder uitnodiging
This company is a scam...stay away
This company is a scam...stay away. The kept promising that my product was 'on it's way' and sent a tracker saying it was at a warehouse about 10 miles away. After about 5 days of this I said I wanted a refund , then magically they said it was delivered. It was not. Looked up their delivery company, also a scam.
2 juni 2025
Review zonder uitnodiging
extremely dissapointed…
I was not happy and not assisted at all, this company is a SCAM, I did not receive my parcel but the money was taken . Buffalo indicted that the parcel was delivered i tried to reach out that it was not received Ascily indicated that they will assist nothing has happened.
24 mei 2025
Review zonder uitnodiging
Totally useless, waste of money! Please don’t buy
Totally useless, ordered one but they send me 2 devices, realised the machine os totally cannot be use AT ALL…! The suction is way too strong even on the lowest setting, totally a waste of money !! PLEASE DON’T BUY !
25 april 2025
Review zonder uitnodiging
Dodgy scam zero for this review!
I’m not one to usually purchase such products but I thought to give it a go. Read the terribly written instructions but followed nonetheless. This device is an absolute scam. Even on the lowest suction level it is incredibly painful (and I have a high pain tolerance) so to read Ascilys response to other peoples feedback is simply gaslighting. Ascily know what they are doing, this product doesn’t work. Like other peoples reviews, I’ve had the same experience. Bruising — I would add photos but doesn’t seem you can do that here.
When I emailed them, this was their response:
Hi Emma,
I’m really sorry to hear that the product didn’t meet your expectations! We truly value your satisfaction and want to make this right for you.
Right now, our return warehouse is based in USA, which means international return shipping can be quite costly.
As per our return policy stated on our website, we do offer a money-back guarantee, but return shipping fees are the responsibility of the customer. To help you avoid those costs, I spoke with my manager, and we’d love to offer you a simpler and hassle-free solution:
✅ No need to return the item—feel free to keep it!
✅ Receive an instant 25% refund
This way, you avoid high return shipping fees, and we can resolve this for you right away. Many of our customers find this option much more convenient. However, if you still prefer to return the item for a full refund, you’re welcome to send it back to our return warehouse at the following address:
Return Address:
705 Boulder Drive
Breinigsville, United States
18031
Please note that return shipping costs are the customer’s responsibility, and a refund will be processed once the item has been received and inspected.
Would you like me to proceed with the 25% refund now instead? Let me know, and I’ll take care of it for you. 😊
Best regards,
Crine
Customer Support, Ascily
Naturally I challenged this as it wasn’t acceptable. To say things like ‘many of our customers’ which denotes they experience this frequently, offering straight up a % of a refund as their strategy to keep most of the money from a product that doesn’t work and harms people, or send it back and run the risk of it getting lost, going to a potential fake address, and then waiting even longer for a refund. I asked for more of a refund because they lack transparency in their refund policy to allow for people to make informed decisions, and the fact that it’s a product that doesn’t work. Despite emails back and forth, with photos, with mentions of a faulty product, their final answer was that they would provide a partial refund. Done. No further consequences. Just a strategy to make money, with no accountability for faulty products, then gaslight their paying customers. Save yourself the money and brushing. Total scam. These guys should be shut down.
23 mei 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Emma,
Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your experience.
We understand how frustrating this situation must be and regret that the product didn’t meet your expectations. We want to assure you that customer safety and satisfaction are extremely important to us, and we take all concerns very seriously.
As mentioned in our email communication, we offered the available options in line with our return policy, which includes a hassle-free partial refund without needing to return the item, or a full refund upon return. These options are in place to provide flexibility while being transparent about international return processes and shipping costs.
We regret that these solutions did not meet your expectations, and we appreciate your feedback as it helps us improve both our product and service moving forward.
If there's anything more we can do for you, please feel free to reach out again—we're here to help.
Warm regards,
The Ascily Team
Do not purchase from Ascily scam company
Would actually give this company 0 for their customer services. Do not purchase anything from this company. Their returns policy is a total lie, if you get your item and want to return it unused as I did, they will give you a return address , I sent the item back to
Them, in this case was a cellulite machine. Postage international by every postal service. Was delivered to the correct address they gave me Return Address:
705 Boulder Drive
Breinigsville, United States and now they say they did not receive it because this address they gave me was wrong.They now have given me this address 705 Boulder Dr
Breinigsville, PA 18031
USA. As you can see it has a postal code , . This is blatantly their fault and refuse to refund me the money. Ibam now taking up with my bank and trading standard. Company is a total scam selling cheap Chinese worthless goods
21 mei 2025
Review zonder uitnodiging
Antwoord van Ascily
Hello,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We want to clarify that the two addresses you've mentioned — "705 Boulder Drive, Breinigsville, United States" and "705 Boulder Dr, Breinigsville, PA 18031, USA" — are actually the same address. The only difference is the format and inclusion of the ZIP code, which is standard for US shipments.
However, our records indicate that the return you sent was routed through the UK, not the US, which suggests the courier may have mislabeled the destination or there was an addressing issue during shipping. Unfortunately, we cannot process refunds for items not received at our correct return facility, as stated in our policy.
We completely understand how frustrating this is and would be happy to review any tracking details you can provide to see if there is still a way to resolve this.
Sincerely,
The Ascily Team
Excruciating pain and severe bruising
I received this product a couple of weeks ago and used it only twice during the first week on the lowest setting. It left my legs, butt, and stomach covered in severe bruises. It was a very alarming experience — the suction is extremely strong, even at the lowest level, and it literally pulls your skin into the device, causing intense pain and significant bruising. I won’t be using it again.
To make things worse, when I tried to request a return under the 30-day money-back guarantee, I was told that because it’s an international product, I should just keep it — and they’d only offer a 25% refund. That’s extremely disappointing and doesn’t feel fair at all, as you're left with no real choice: either accept the partial refund or pay expensive return shipping costs, which just isn’t worth it.
8 mei 2025
Review zonder uitnodiging
Antwoord van Ascily
Hello Fernanda,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the product caused discomfort and did not meet your expectations.
Please know that your feedback is taken seriously. We understand how upsetting it must have been to experience bruising and pain, and we sincerely apologize for any distress caused. While our product is generally safe to use on the lowest setting, we recognize that everyone’s sensitivity varies, and we’re continuously working to improve our designs and instructions for use.
Regarding your refund request, we did offer you two options under our policy:
Return the item for a full refund, or
Keep the item and receive a 25% partial refund to avoid the hassle and cost of international return shipping.
Based on our records, you chose to keep the item and accepted the partial refund. We regret that this outcome felt unfair to you, but we always aim to provide transparent choices in accordance with our return policy.
If there's anything more we can do to make things right, please don’t hesitate to reach out to us directly. Your satisfaction is very important to us.
Warm regards,
The Ascily Team
Do not buy this product!!’ I followed…
Do not buy this product!!’ I followed the instructions, lowest setting, lots of oil. I was majorly bruised and it actually ripped my skin open. When I wrote the company they wanted me to create a video to show them how this happened… even though I sent pictures of everything. I’ll eat the $90 I’m out but warn you DO NOT BUY!!
9 mei 2025
Review zonder uitnodiging
Antwoord van Ascily
Hello Erika,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We did receive your email and the photos you provided. Since you mentioned the device may be faulty, we requested a short video to help us better understand and verify the issue. This step is part of our standard process to assess potential defects and offer the appropriate resolution.
Unfortunately, without sufficient proof showing the device malfunctioning, we're unable to move forward with a refund or replacement. We have responded to your most recent message, so if you have any further concerns, we kindly ask you to reply to that email thread so we can continue assisting you.
We appreciate your understanding and are here to help.
Best regards,
The Ascily Team
This product causes extreme bruising…
This product causes extreme bruising even on the lowest setting. Used once & I look like I was ina bad accident.
There is no 30 day refund
8 mei 2025
Review zonder uitnodiging
Antwoord van Ascily
Hello,
We’re very sorry to hear about your experience and that the product didn’t meet your expectations. This is certainly not the experience we want for our customers.
Kindly reach out to us at support@ascily.com so we can better understand the issue and assist you further. Our team is here to help and would like to make things right.
Thank you for bringing this to our attention.
Best regards,
The Ascily Team
Don’t waste your money on this piece of…
Don’t waste your money on this piece of plastic. It caused a lot of bruising. Stopped working altogether. And they would not exchange it. Yes, I had it over to 30 days but a good company, a reputable company would have done the right thing for the customer and exchanged it. Don’t waste your money. I wish I would have read the reviews before I bought this product. Shame on me.
27 april 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Jacqueline,
We're truly sorry to hear about your experience and the disappointment caused. We understand how frustrating this must have been.
We’d like to clarify that our team did inform you of our return policy, which clearly states that returns or exchanges are accepted within 30 days of delivery. Unfortunately, your request was submitted past that timeframe. While we genuinely wish we could make an exception, we also have policies in place to ensure fairness and consistency for all our customers.
That said, we always take feedback seriously and continuously work on improving our products and service. If you’d like to discuss this further, feel free to reach out to our support team—we’re here to help in any way we can.
Kind regards,
The Ascily Team
This company is a scam!
This company is a scam!! Please don’t order anything from them. I never received my order and they refuse to return my money. Endless shitty emails about that I haven’t picked the parcel up. No tracking information, nothing!
26 april 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Rikka,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We’ve provided all the necessary information regarding your order, including the pickup location. Please check your email and SMS for the details we sent, as these should include everything you need to collect your parcel.
If you’re still experiencing issues, please feel free to contact us directly, and we’ll do everything we can to resolve the situation for you.
We appreciate your understanding and look forward to assisting you further.
Best regards,
The Ascily Team
Painful bruises and difficult to operate
I received this product just one week ago. I have used it twice. I am not sure if I will try it again because my thighs are covered in bruises. On one hand, I want to give it a shot because I'm desperate to do something about this cellulite. On the other hand, all these poor reviews make me think I'll have nothing but further injury in my future if I do.
I was not happy with the instructions that came in the box. Too tiny, hard to read, and they did not stress the amount of oil you need to use to make this thing glide on your skin better.
The "ginger oil" provided is mostly mineral oil, with either sunflower or safflower oil mixed in (I can't remember). There is no perceptible ginger aroma - obvious poor quality. I used my own jojoba and pure essential oils instead.
The product claims to have different settings, but I felt the suction was extreme on ALL settings. It has a major vacuum force that is painful every second it's against your skin. It is bearable if you hit the suction release button every other second to relieve the pressure.
To reiterate... Setting 1 has the same force as the higher settings. There is no working option for a lighter pressure.
It is now 2 days later from my last use, and I still feel burning in my thighs. :(
Really would like to return this thing but I can see from the reviews it's not worth the trouble.
Will be picking up some Arnica gel today to help deal with these terrible bruises. :(
Bad purchase overall and I'm sorry I got SUCKED into a late night FB advertisement!
21 april 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Claire,
We’re truly sorry to hear that the product did not meet your expectations, and we understand how frustrating that must be. We appreciate you taking the time to share your experience, and we want to make sure we help resolve the issues you’ve encountered.
Regarding the manual instructions, we apologize for any confusion. If you could please email us at support@ascily.com, we’d be more than happy to provide a clearer version of the instructions and assist with any further questions you have.
In terms of the suction intensity, we recommend starting with the lowest setting and gradually increasing it to avoid discomfort. The application of oil is essential for the device to glide smoothly and reduce irritation, so we’re glad to hear you found an alternative oil that worked better for you.
We are committed to ensuring a positive experience for our customers, so please don’t hesitate to reach out. We’d love to assist you further and find a resolution that works for you.
Thank you again for your feedback!
Best regards,
The Ascily Team
Worst product and customer service…
Worst product and customer service ever. To send this crappy price of plastic back it will cost you $45, because it’s from another country, so they say you should just keep it and we’ll give you a 15% refund..such a scam. The thing literally just sucks up your skin into the hole and causes excruciating pain and left a big bruise.
13 februari 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Patricia,
Thank you for taking the time to leave a review. We’re very sorry to hear that the product did not meet your expectations and that you experienced discomfort while using it.
We understand your concern regarding the return process and international shipping costs. As mentioned, we provided you with the return policy details and also offered a partial refund as a more convenient solution. Based on our records, you accepted this offer, and the refund has already been processed.
We truly appreciate your feedback and are constantly working to improve both our product experience and customer service. If you have any further concerns or need additional support, please don’t hesitate to reply—we’re here to help.
Kind regards,
The Ascily Team
Product is not what it is sold to be.
Product is not what it is sold to be.
When it arrives, it comes with very little instruction for use, so I had to google search videos on how to use it.
It does not work. I was conned into buying it, with its 30 day easy returns policy…..do not waste your time. Honestly, I would never normally put a bad review up, but this product doesn’t work, and I found myself spending money, in desperation to get rid of cellulite and it did nothing….apart from really hurt!
When I tried returning it after 21 days, they ask you to email in for a return. Conveniently, they didn’t respond. I chased again, on day 28 after receiving the item, and I got a response in the early hours of what would have been day 31 to say they can only process a refund if it is returned within the 30 days, but you are unable to do it as they don’t respond. There is no return address and the refund process is clear that you have to enquire first, for a refund.
Their service in response, was terrible.
This product is not worth any money, please do not waste your effort trying it.
1 maart 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Joy,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
After reviewing our records, we can confirm that we responded to your initial return inquiry on March 18, providing you with the return instructions. You even acknowledged that email at the time. As mentioned in our return policy, items must be returned within 30 days of delivery, which in your case was by March 23. Unfortunately, your confirmation to proceed with the return was only received on March 26, which was outside the return window.
We understand how frustrating this may be and genuinely regret that the product didn’t meet your expectations. We strive to be transparent with our policies and respond promptly to all customer inquiries. While we are unable to process a refund in this case due to the missed return window, we do appreciate your feedback and will use it to continue improving our service and communication.
Kind regards,
The Ascily Team
Terrible product
Terrible product. Painful and left severe bruising. DONT BUY IT! Return policy a joke
RECEIVED A GENERIC REPLY ABOUT ACCEPTING THEIR 25% REFUND . FOR THE RECORD, I ONLY ACCEPTED IT BECAUSE I DONT WANT TO LOSE ANY MORE MONEY BY SHIPPING IT AT MY OWN COST TO THE USA.
18 april 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Adele,
Thank you for sharing your feedback. We're truly sorry to hear that the product didn’t meet your expectations.
We’d like to clarify that we have already provided you with the return process and you agreed to our offer of a partial refund. If you preferred to return the item instead, we kindly ask that you let us know beforehand so we could arrange accordingly.
We value your feedback and are always working to improve both our products and our service.
Best regards,
The Ascily Team
Note to self….NEVER FALL FOR A GIMMICK…
Note to self….NEVER FALL FOR A GIMMICK BEFORE RESEARCHING AND READING REVIEWS! Doubt I will even bother to try and email them seeing as they won’t honor refund at all. What a scam. Buyer beware.
17 april 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Shannon,
We’re sorry to hear about your disappointment. Please note that we have not received any return request from you previously, but we did respond to your email to assist you further.
We’re here to help and would be happy to look into a resolution for you—whether it’s a return or another form of support. Feel free to reply to our previous message or reach out again if you'd like us to assist you directly.
Best regards,
The Ascily Team
Very painful and leaves bruises
The device is very painful. Goes straight to the highest speed, would suck your skin and it's impossible to take it out without a bruise. Quite scarry actually... I reached out to them and they offered a 25% refund and to keep the device.. I asked about a return and the costs and they said they are based in the USA and it would be costly so they just issued the 25% refund without giving me a price or the option to return... I'm not happy with it.. I got stuck with a device that I can't use and just lost £40. It's weird as they say they are from Netherlands to people in the USA and will say they are from the USA to people in Europe.. I definitely do not recommend.
Update as a reply to their reply - no, I was never offered the option of a return. I wish I could attach a print screen of the email here.. your customer adviser said it would be expensive and that you've already issued the 25% discount. So I was just shot off! No price for return, nothing like that. So, no, you don't take customer service seriously and you are not a genuine seller!
7 april 2025
Review zonder uitnodiging
Antwoord van Ascily
Hi Adina,
Thank you for sharing your feedback.
We’re genuinely sorry to hear that you had a negative experience with our product. We understand your frustration, and we strive to provide the best customer service possible.
Regarding the 25% refund you mentioned, we offered this as an option after you expressed concerns about the product. However, we also clearly outlined our return process, should you have chosen to return the item. We understand that returning an item can be inconvenient, but our goal was to offer a solution that worked for both parties.We regret any misunderstanding this may have caused.
We take customer concerns seriously and would love the opportunity to assist you further if needed. Please feel free to reach out directly, and we’ll do our best to ensure you have a positive resolution.
Best regards,
The Ascily Team
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