Asendia Reviews 58

We sent a parcel from our local post office using DPD . Asendia then took it to Sweden. We very clearly marked the customs label as "GIFT" as it was a 75th birthday present for a female recipient in Sweden. She was extrememy annoyed that she had to pay 210 SEK to get the parcel from Postnord because Asendia had affixed another customs label on it saying it was a SALE. It was not. It was a birthday present. My wife will reimburse the recipient the 210 SEK when she travels to Sweden later this year. So a £36 birthday gift has now cost is a further £26 on top. Because of this we will no longer be sending any gifts at all to Sweden in future because of what Asendia did. DPD are not interested in helping and blame it on the Post Office. Corruption at its worst.

Why Amazon continue to use this appalling service for items coming from US to UK is beyond me.
My package seems vanished after arriving in the UK with no further tracking after that Then for long time they insist it is 'delayed', when it is clearly actually lost and they have no idea where it has got to.
Given the volume of items not being delivered, they must either have a massive storage facility full to the ceiling, or someone is stealing things on an industrial scale and they are just not concerned enough to sort that out.

Depuis ce matin j'attends le colis comme convenu et a un moment je reçois un message que je suis absent. Je vais a la boite au lettre et rien, même pas un document de passage.

Never delivered package despite collecting my customs fee for it. Never answered emails from selling company or myself on missing package. Had to go through PayPal to file complaint for customs to be refunded.

Truly awe-inspiringly bad service. Presumably they are now on borrowed time. A company this incapable of doing what they 'do' will soon be consigned to history, remembered only in seminars as an illustration of how not to run a business.

C’est la deuxième fois que j’ai une mauvaise expérience avec Asendia, mais celle-ci est inacceptable.

Mon colis, expédié avec le numéro de suivi DI058798725, n’est jamais arrivé.

Le suivi est bloqué depuis le une semaine. La date de livraison prévue était 29 novembre pour le premier colis après qu'il était perdu !!!

J’ai contacté le service client Asendia / le vendeur, mais j’ai reçu aucune réponse.

Je demande où se trouve mon colis contenant. Après cette attente, je suis extrêmement déçu par la fiabilité de vos services.

À éviter absolument.

J'ai reçu un CD en provenance d' UK livré par ASSENDIA dans les délais et en parfait état, beaucoup de sociétés de livraison Française devraient prendre exemple sur cette entreprise, J'ai toujours l'emballage avec la date.

I was taxed twice on a package from the UK because the taxcode was labeled incorrectly. Now I paid 220 euro to get my 100 euro package…

Appallingly packaged in fact not at all, just stuck a label on the model box!! arrived crushed and torn

Supposed to contain a cd, empty unsealed amazon prime envelope. Expensive postage, UK to NZ.

Days of chat and phone calls, no resolution. Sent an incident report as requested by Amazon.com (US) , read by AI MMI, asked humans to read, would not read or look at beyond asking for a tracking number no longer avaiable on the website. Photos of the unsealed envelope etc in the incident report. No action because of tracking number, so they have my money, I have no cd. That's it as far as they are concerned.

Contacted bt linkedin ignored

Asendia Ltd, have taken over from unlimited prison calls changing banking details. I made payment to the old bank account, my mistake. Almost immediately I received an email informing me of my mistake, and that they would return the monies paid to this account. I am still waiting for the payment to be refunded, a week later, why are you holding on to monies! You should/could have returned it immediately. We ALL have faster banking payment services. My payment needs to be refunded, ASAP!
Also I haven't been able to receive calls from the prison, as you have not reinstate d my calling plan, although I have sent chat messages.Also sentng a reply to the email you sent to me, in regard to the retuning of payment made to the incororect account. YOUR custoner service, is not of service if we can only send chat messages that are not live, so you have to wait until one of the few agents available, can respond to you 24hrs later. Which can be up to 3 days later. When I signed up with you, I was able to have a live chat, and issues were resolved straight away. Very sad for all all, (us), whom desperately want to be able to have contact with their family member's for a more afordable price, that the prisons provide., when things crash, we're back to paying extortionate prison rate prices to receive, and enjoy a call.
Family maybe priceless, but you will pay extravagantly to communicate if they are incarcerated!

I ordered a parcel from UK in October!!! and by today still no parcel, no refund, no contact, either from supplier or from Asendia!

Thanks for losing my parcel. Most of what I ordered is now out of stock and can’t be replaced. What an absolute shambles of a company.

My first and hopefully last experience with Asendia. Stated my package was delivered, but was home at the time, randomly tracking was updated that evening but still no package. Really unreliable, misleading delivery emails, wish companies would not use them for UK delivery, there are so many better couriers.

I wanted to send a parcel to Belgium to arrive before Christmas so decided to use DHL, huge mistake. Unbeknown to me, DHL decided to use Asendia as a "partner courier". That's where tracking and progress ends. No tracking update in days, no response to emails from either DHL or Asendia. No chance my parcel will be delivered at all, let alone before Christmas. Avoid both companies

Update 1: Asendia have manged to address the parcel incorrectly, removing the district and correct postcode and adding one that doesn't even fit the right format for Belgium. That may well make the parcel undeliverable

I received a book via Evri today which arrived on time so no complaints there. However, Asendia (Inbound) Huxloe were the packers and it was very badly packed. All the corners are damaged (slightly) which is a bit annoying as it’s a gift for my 6 year old granddaughter.

The vendor used them as their delivery partner. Big mistake. 2 different orders, neither delivered and zero updates to the parcels once they reached the "asendia facility".

My tracking informed me my item I bought from US is in transit and when I runged them they lied its the weather in Spain's valencia that caused the delay it was 29th of October still hasn't received the item, they need to be Investigated surely they've been stealing people's parcels

Completely useless!

They don’t respond to emails. I’ve bought things and the sender has used Asendia, they don’t deliver and claim to have an “incorrect or incomplete address” when the address is completely fine!

They need to be investigated! I would give it 0 stars if it were possible

I really wish that online shops would stop using Asendia for shipping.
My order was held up with them for 5 days, on my tracking it said awaiting customs payment. They did not send me a notification or email with an invitation to pay the charge. I tried ringing and emailing to no avail. They are in contactable by phone.
It states on the website that they allow 30 days to pay a duty before they return an item to sender. They did this without notice and without an opportunity to even pay the duties which I would have gladly done in order to receive my package.
I asked if they could please help me pay the charge and the agent that emailed me in response was extremely unfriendly and unhelpful. Told me that my order was being returned right now and there is nothing anyone can do. So tough luck! And they lied to me and said they sent me 3 emails, I checked my junk/spam mail and all inboxes had nothing from them. Extremely incompetent company. Worse than useless. Awful awful experience