askaxl.co.uk Reviews 

I had a delivery planned for the 5th. On the day, I got a text to say they couldn’t fulfil and will contact me ASAP for re-delivery. On the 11th they got in touch, rebooked delivery for the 18th. Today, the driver called to say he was 20 minutes away, then I get a text to say the item wasn’t loaded on the van and someone will be in touch to rebook. They couldn’t even be bothered to call and apologise. You can’t ring them, and the live chat doesn’t work. Just a disgrace of a company.

Failed to collect my mattress on 2 separate occasions.
Recycling my old mattress to help the environment, no good deed.. Collection was arranged for 9th Dec, they called before to say they were on their way. On arrival I was informed they couldn't take the mattress as the van was full.
Had to rearrange collection for 8days later, on this occasion no one called, no one arrived, total no show. But tracking marked as successful collection.
No one answers customer services chat. Utterly useless. Avoid at all costs, save yourself the agro.

I posted this on their "claimed" site. This is their actual web address so posting here too.

Lied amount attempted delivery. Nobody answering online chats.

Slot was booked for today and text arrived stating the timeslot. The timeslot came and went with no sign. Contacted the supplier who uses this company and was told it could appear up until 9 today.

At around 8pm we had a text stating we were not in and sorry they missed us. Their website states they "carded" us. Absolute lies. I work from home and was here all day. I also have a camera on the front door and nobody approached.

The online chat is the only option and no-one answers it. No phone lines and the texts come through after they go offline.

Order cancelled. Deceitful company. I would have accepted a call to say sorry we cannot make it today and arrange another day but instead they chose to lie.

I ordered two appliances from AEG an they were nominated by AEG to deliver them. Initial I got a pre delivery survey which I completed and delivery was booked for 16/12125 between 7.15 to 9.15. I cancelled all appointments to ensure I receive the items. They were no were to found. Not even a word of apology and an opportunity to redeliver. I have never experienced this type of company before.

Had my order sitting in the depot since 26th November. Three deliveries set up by them cancelled on the day at my expense as I still have to pay builders for their time. No one to speak to, hours on end in a chat window to no response.
Want to deliver the bed and the mattress separately two weeks apart. My child has no bed!
The company is an utter disgrace.

I am absolutely shocked and astonished by the level of service — or rather, the complete lack of service — provided by this company. AEG should urgently review the partners they work with.

I purchased an AEG appliance from the official website and selected a delivery date of 09/12. The item was never delivered, and I received no updates or information whatsoever. The next day, I was told that I had supposedly selected a delivery date of 16/12 myself. After speaking with AEG, I was informed the delay was due to a busy period — which I can understand to some extent — but there was still no communication, no updates, and no option to contact anyone via chat or email.

Today, 16/12, the delivery has still not been made. The online tracker provides no information. I called AEG at 17:00 and was told that an agent would call me back as the estimated waiting time exceeded 10 minutes. No one called back, and now the lines are closed. No delivery, no service, no communication — nothing.

I honestly have no words. I have never experienced such negligence and complete disregard for the customer.

I want clear explanation on what's happening with the order, why and when it will be delivered.

Shocking customer services! My delivery was cancelled on the day of delivery twice! having purchased a gift for Christmas on the 26th of November and I have still yet to receive it. I highly doubt it will be delivered by Christmas. And to top it off the company decides to close their customer services phone lines two weeks before Christmas and revert to online chat only, I spent 4hrs on the chat waiting to speak to someone but no one responds. I tried this the next day and same again no one responds. Its like they have closed up for Christmas early and all gone home!

The web site does not work, the customer service is non-existent and the delivery is over a week late with no way to contact them.
I would have given less stars but 1 was the lowest.

Deliveries book for my 2 appliances on 1st week Dec still not received no response no update and no one pick up call and website page also not working for customer service very bad experience still waiting for my item and no response and contact available to find out the status for delivery.

Taken day off work for Sofa which we ordered in September. Just had a message from them saying there is a problem locating item for delivery, "No need to get in touch, We will contact you in 3 days". NO NEED TO GET IN TOUCH!!!!......No answer on webchat and 108 people in queue when ringing, This company wants closing down. Any company that uses this company for delivering items need to re-think the partnership, SHAMBOLIC

Delivery two hours late. No call beforehand as agreed. Delivery driver and his mate spoke no English. Only communication was by using hand gestures. My wife was home alone and felt very intimidated by them. They didn't install the washing machine correctly. Transit bolts left in-situ when washing machine installed. Waste pipe from the washing machine was pushed so far down the drain u-bend that it pushed it apart. Water leaked under the washing machine and shorted out the ring main and I got an electric shock when I tried to move the machine.

The order was supposed to be delivered but did not arrive. I waited for 3 hours to speak to chat support and apparently my order was cancelled without my knowledge and they were unable to book the delivery in and just advised me to contact the complaints department. Apparently in their system is says that I cancelled the delivery and I needed to rebook the delivery though this isn't what happened and again they did not offer me a way to book delivery.

Edit: I updated this review from 1 star to 3 star. After about 6 hours waiting for a callback I received a call from phone support and they were actually helpful, apologised and booked the delivery in for the next day.

DO NOT USE iv been on phone 2 hours to customer service phone was just put down rang back number 144 in cue so ended call rang back a hour later now it say they have closed phone lines down and just doin bot chats no communication about my delivery paid £49 for delivery

Arrowxl which is the company most complaints are about is different from askaxl though they are one and the same. This way they can show they have great reviews on their claimed site and website and most of the negative complaints are out in different place on trustpilot as it's a different Web address. Needless to say waited an hour for imaginary web advisor to show up on line. Never happened.

zero stars would be ideal.

The mattress still in my hallways suggests "collection success" is a lie.

We watched the lorry move around, and collection time get later, until eventually after stop 30 (we were 32) it appears they were sat in a layby on the A46. At 19:05 - 5 minutes after their customer support stops - we were told the collection was a success at 5pm.

Now at 90 minutes on their webchat. Just be honest, do not lie about your services.

MINUS 5 STARS
Abysmal. Ordered an appliance almost £500. Arrow changed delivery day several times from end of November to 6th December when it stated it was loaded on the van. Then changed to 7th and time slot provided. Never turned up then marked delivered on 7th yesterday (8th). Online chat no response. WhatsApp says go to online chat. Called Arrow 9am, number 42 in queue. 9:20am number 86 in queue. 10am number 121 in queue. 10:15am number 167 in queue. Called Amazon, they had same issues contacting Arrow. Complaint raised. Time off work still no appliance. Appalling service that companies should not use.

Would give Zero if I could .
my Item was due delivered on Saturday but no sign. spent 1.5 hrs on Saturday trying to get through to someone on a web chat! What a joke! Today is monday still no item still no delivery update so tried web chat again after 1 hr i posted that I had been waiting 1 hr for an advisor, I git a response of "sorry for your wait we are very busy and cant help you this webchat is closed, NEVER in my life have I had customerservice so rude

Once Arrowxl had picked up the fridge from the seller I was kept informed of when they would deliver. On the day I was given a 2hour time slot and although it was quite late in the day it was delivered without any problems by Leigh and Andrew. After reading so many bad reviews I felt I had to say my experience with them was good.

Arranged to have a mattress collected. Delivery driver claimed they couldn't collect it because I hadn't put it in a bag. This is categorically untrue. Spoke to the recycling company who confirmed it was untrue but found the collection team had marked it as collected.
Rearranged collection. Got a message saying 10.30-12.30 so arranged morning around that. Checked tracker- said they were still on delivery 2, then an hour later still on delivery 2. Tried to use online chat to establish where it was, no answer at all.
Terrible customer service.

Several communications when the order was placed, they all said they would call 30 mins before delivery would be attempted.
Come to delivery day with the time window of 06:30 - 09:30, and at 06:45 i got an email saying that delivery had been attempted, but no one was home so they left a card. There was no phone call, no one buzzer my intercom and there has been no card left. I'm assuming that they're really busy after black friday and they're pretending to "attempt deliveries" so they can say to their customers they tried so they hit their targets and don't have to give refunds. Really disappointing and is the sort of thing that will make me think twice before ordering from anyone using them to deliver in the future