Aspray Reviews 264

Fantastic service that took away the hassle and worry associated with our insurance claim. Would not hesitate to recommend.

In early May 2022 we awoke in the wee hours of the morning to what sounded like a waterfall on our first-floor landing, which turned out to be a burst mains pipe embedded in the bathroom/hallway wall. Based on the time the electricity went out it was clear that water had been gushing from this burst pipe for at least two hours before we discovered it and as a result, the damage it caused was significant.

First thing in the morning I contacted Ian O'Neill at Aspray Glasgow West to seek his assistance with the imminent insurance claim. Ian responded immediately and was at the property by 10am that morning.

Ian’s absolute commitment to ensuring we received a fair and reasonable settlement, and that our home was fully reinstated to a high standard was both impressive and reassuring and doubtless helped us to avoid what would have otherwise been a highly stressful and potentially expensive situation.

The service Ian O’Neill and Aspray Glasgow West provided throughout was outstanding and I cannot recommend Ian and the team at Aspray Glasgow West highly enough and would encourage anyone needing to make an insurance claim for damage to their property, domestic or commercial, to contact Aspray Glasgow West now!

Aspray handled my insurance claim thoroughly well, and I'm incredible happy with the completion of repair work to our communal fencing after a car reversed through it. I would certainly recommend and use them again.

My agent was recommended by a structural engineer and everything was great to begin with - she was very helpful, communicated a lot to get me to sign the contract. But since then I have to chase and chase her and can only assume she can't be bothered because my claim is too complicated and might not be paid out. I hired the loss adjustor for the very reason that this is not straight forward and I didn't want the ongoing stress of dealing with it. And I now have the stress of chasing and chasing the loss adjustor and the claim having virtually nothing done for 5 months. If you live in Kent don't bother with Aspray. I can only assume the good reviews are for other adjustors and I've been very unlucky!

I had the pleasure of having Nathan Meritt deal with my claim. He is highly professional, kept me up-to date with the entire claim and the expected outcomes. Nathan managed to fight with the Insurance company and if it wasn’t for him the insurance company would have still dragged their heels. I would highly recommend Nathan.

Aspray and George Masterton have been involved for few months now, helping us at every step of the way to support us with our home insurance claim.

I wasn’t getting very far very fast with the insurance company, however with George’s help that all changed.

I would highly recommend anyone utilising the services of Aspray and in particular George and his team.

Satinder Grewal, a representative of Aspray was always accessible and helpful. He also provided 100% constant updates, replies messages and willing to satisfy his clientele.

All very, very laudable indeed.

I am very grateful to Satinder for sorting all our issues in regards to pipe leakage in our kitchen. He communicated effectively and efficiently with the insurers and sorted all our problems very well. Thank you once again Satinder for all your hard work.

Really happy with the service provided by Bill Maynard from Aspray Luton. From the initial call to the final completion of works, Bill took care of everything, from dealing with my insurance company, providing good trades and handled all communication with my tenants.

Bill did a great job managing our reinstatement work after our hot water tank leaked through ceiling. He took the stress away by managing all from the insurers to builders, keeping us in the loop the whole time. Bill's excellent communication and professionalism put us at lease from the start.

I cannot praise George and Aspray enough. We were struggling to find contractors when i posted our job online (refurbishment of Shower room affected by leak) George contacted me saying that he could help. i was initially cautious as i have not used this type of service before. however, George worked incredible hard to get the insurance claim through and sorted out all the work (which affected several rooms) the work was done to a very high standard. George was in constant communication all the time and took all the hassle of finding contractors/organising work away. George is highly professional and I would not hesitate for a moment in recommending him and Aspray to anyone!!

Mark has been great throughout the process. Nothing has been too much trouble and he has taken a lot of the work and worry out of the process for us. Can not recommend him highly enough.

Tracy, Lindsey and the whole team have been absolutely fundamental in ensuring that my apartment has been repaired and also renovated to a superb standard. As a landlord, not local to the apartment, the communication and clarity of explanation has been flawless and they have done everything they could to alleviate the pressures placed on me to manage a full renovation from a distance. I genuinely could not recommend them highly enough. Thank you so much

Very professional company. Excellent communication. Manage expectations. Work carried out to a professional standard

Would not recommend, lack of communication

I am very satisfied with their service. Efficient, professional and responsible. I will highly recommend to my friends.

Excellent work carried out by the contractors after storm Arwen blew down brickwork onto our living room ceiling causing large cracks in it.
The work involved brickwork,plasterboarding,plastering
and painting..
A big thank you to Lindsey who organised the work and kept us up to date all the time..

Fortunately Barry managed my insurance claim for damage caused by burst pipes from the beginning, making the whole process so much easier for me. He saved me time by negotiating directly with my insurer and organising, through his vetted contractors, the restoration of my home to its original condition, quickly and smoothly. This minimised the time required by me in dealing with the issue. Also, Barry’s in-depth knowledge of the insurance claims process meant that we secured a fair settlement and could properly and thoroughly repair the extensive damage. I am happy to recommend Barry’s services to anyone in a similar position.

Aspray (Maidenhead) - Mario

For our Kitchen under floor pipe leak insurance claim and repair work, Mario was excellent from start to finish.
Mario kept us updated throughout, dealing swiftly with the insurance people, discussing the claim with us and remedial work needed. Mario also helped with the trades people needed to make sure we were back to normal as quickly as possible, working very hard to make sure the works were completed just before Christmas!

Excellent service with our claim, very fast.