AStar Stays Ltd Reviews 

Having booked Accomodation through airbnb which is a trusted brand , i had one of the worst experiences ever . The accomodation i booked had an issue with the shower , so i was move to an alternative apartment. The apartment was in need of a clean , the shower head was disgusting , the sink was away from the wall and the carpet has really bad marks - very off putting . These issues had been reported via feedback before - however allegadly all fixed - not ! One the first night after heavy rain there was water running down the wall into electric sockets . This was a real hazard and i asked to be moved . The company advised they had nothing else and i was left to try and find something myself . It took hours to eventually find a room in a hotel.. completely ruined and added a huge amount of stress to what should have been a very happy occasion . I was very reluctantly given a refund .. i was almost 500 out of pocket until the refund came through …

A couple of weeks after this i received a call offering me compensation if i removed my review from airbnb… i asked if the issues had been sorted and was told everything had been fixed … i asked for proof -still waiting on that …

I removed the review in good faith on the word of the company that everything had been fixed .

I then exchanged a couple of messages with the owner who advised after reviewing everything i wasn't entitled to any compensation .

This whole experience is the worst i’ve had . It should gave been a very happy trip and it turned into a nightmare - courtesy of this organisation . Advertising inaccurately , poor customer service , didn't care i had no where to stay - didn’t offer to help , then after advising compensation for the poor experience i had - changed their mind after i removed the review ..

My advice would be - check all reviews before booking .. i did and was advised by the owner Andrew that everything was fixed and clean - it most certainly wasn't - book with caution .

Misleading Parking & Poor Cleanliness

I booked a 3-day stay with A Star Stay for myself and my young daughter, and I made it very clear before booking that parking was essential due to my circumstances. I specifically asked if I could park on the driveway or directly outside the property, and I was repeatedly reassured that parking would be available and that a permit would be arranged.

I even provided my car registration in advance, and I have written evidence confirming that:

Parking would be available for my stay
I would not receive a ticket
If I did, they would “take care of it”
However, on the third day of my stay, I received a parking ticket. When I contacted the host, they suddenly changed their position and said they could not help and that the parking arrangement only applied to one day — something that was never clearly communicated beforehand.

This is completely unacceptable. Why would I agree to a 3-day stay with only 1 day of parking, especially after clearly explaining my situation?

To make matters worse, the cleanliness was very poor. The bedsheets were dirty, and there was hair on the bedding, which is unacceptable, especially when staying with a child.

Overall, this experience was stressful, misleading, and disappointing. I would strongly advise others to avoid booking here, particularly if you rely on accurate information about parking.