Atolio Vegas Reviews 

62
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 2 van de 5 sterren

Received a nice gift. Was hoping to exchange it for a slightly different color, same model. Emailed the company 3 separate times over 2 weeks. Waited another 3 weeks...Crickets. Nada, Zilch, Nuttin'.... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will defini... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible.. ordered the clock over three weeks ago, still no clock here. So extremely disappointed. Never ever again!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Honestly I was expecting better service from the reviews that I have read. I have still not received my order which I have placed on the 3rd of September and no updates either. When i reached out to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Horlogerie

Geschreven door het bedrijf

🇩🇪 Elegant and Sporty Watches, revolutionary prices. ⚡️Worldwide shipping, 24 month warranty.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

62 reviews

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Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,5

Alle reviews

(62)

30 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Mai più con questi incompetenti

Ho ordinato un orologio e una collanina per mio figlio come regalo di Natale, ordinati il 14/12 sul sito che mi specificava chiaramente " consegna il 18/12" non ho avuto più nessuna notizia,oggi è il 23/12 e ancora niente anche se ho scritto due mail con richiesta di chiarimenti. Mio figlio non avrà il regalo per Natale e questi non si sono nemmeno degnati di inventarsi una scusa, comincio a pensare che sia una truffa. Consiglio vivamente di evitarli una ditta seria non agisce in questo modo! Aggiungo che non intendo usare il buono di 40€ su un ulteriore acquisto di 100€ che mi hanno inviato come se fosse una sorta di risarcimento per il danno subito perché rimane la mia totale sfiducia in questo brand.

23 december 2024
Review zonder uitnodiging
Logo Atolio Vegas

Antwoord van Atolio Vegas

Hey Cristina,

thank you for your review, and we sincerely apologize for the inconvenience this situation has caused. We understand the importance of timely delivery, especially during the holiday season, and we strive to avoid such issues despite the high volume of orders in December. Please note that shipping from Germany to Italy typically takes 2-5 business days, and orders may take a bit longer during the busy holiday period.

We dispatched your order within 24 hours of receipt. However, according to our records with DHL, the package was returned to us as it was not claimed. DHL indicated that no one was at home to receive the delivery and it was not picked up within the storage period. We have since resent your order, but it appears the same issue has occurred.

We urge you to check the notice left in your mailbox for the pickup location. Rest assured, we are actively monitoring the situation to ensure your package is delivered as soon as possible. Again, we apologize for this situation and appreciate your understanding.

Atolio Vegas Team

Beoordeeld met 5 van de 5 sterren

I bought the Silver Zolten watch for my…

I bought the Silver Zolten watch for my husband and it’s absolutely stunning! Heavy materials, stainless steel, beautiful design, it’s giving Audemars Piguet vibes. So worth it! My husband will definitely buy one more. Regarding customer service , since I bought the watch they failed to send me track nr nor did they email me back when I asked them where the watch is. They emailed me when the watch was delivered to me. Furthermore, the package was not sent through DHL but through a local Greek courier (1 week delivery)

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've recently made my third purchase…

I've recently made my third purchase from Atolio Vegas, and it has truly become my favorite jewelry brand. Each time, I've been impressed by the impeccable quality of their pieces. This time, I decided to surprise my boyfriend with a Valor watch from their new collection, and he absolutely loved it. The craftsmanship is outstanding, and the attention to detail is evident in every product.
Additionally, the delivery was incredibly fast, and the customer service team was both friendly and helpful, making the entire shopping experience smooth and enjoyable. I couldn't be happier with my purchases and will definitely be ordering more in the future. Atolio Vegas has earned a loyal customer in me. Highly recommended!

30 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrible Customer Service

First let me start by saying I have ordered here last year and everything was fine. This time has been a horrible experience. I placed my order June 14th, then I get a email June 15th saying that the chain I wanted was sold out, and they will replace it with any other chain I want. I replied June 16th with my replacement item… but I already had a tracking number for my package somehow? After getting no reply about my replacement chain, I email them again June 18th, still no reply. I email them again June 19th and finally get a reply saying that my package has shipped already, but they still never confirmed whether or not the chain was replaced. After replying to that email, 2 more times, I still have not received a reply confirming my order. The customer service is HORRIBLE! Keep that in mind if you order from here. It may not be worth the headache if anything goes wrong with your package. Be prepared to wait days without a reply. They only communicate through email.

14 juni 2024
Review zonder uitnodiging
Logo Atolio Vegas

Antwoord van Atolio Vegas

Hey Justin,

Thank you for taking the time to share your feedback. First, let me apologize for the inconvenience and frustration you experienced with your recent order. We truly appreciate your continued support as a returning customer, and it means a lot to us.

We understand how important timely and clear communication is, and we are sorry that we fell short in this instance. The delay in our responses was due to our recent move of our workshops and offices to a new city, which has caused some temporary disruptions. This information was noted on our “Contact Us” page, but we understand that this does not excuse the lack of communication you faced.

Please know that your satisfaction is our priority, and we are committed to resolving this for you. We appreciate your patience during this transition period and are happy to confirm that we have successfully completed the move, so our response times should now return to normal.

If there are any remaining issues with your order or if you need further assistance, please let us know, and we will address it immediately. Once again, we apologize for the inconvenience and thank you for your understanding and support.

Atolio Vegas Team

Beoordeeld met 4 van de 5 sterren

Very good quality

Very good quality. Customer service was extremely helpful and overall positive experience with the company.

20 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not delivered

I ordered two necklaces from Atolio Vegas. after waiting the promised 2-5 working days delivery it still didn't arive. my track and trace gives me zero updates for 10 days now. i tried contacting Atolio Vegas multiple times but no answer at all. I absolutely wouldn't recommend ordering here if this is how they handle client contact and missing shipments.

9 januari 2024
Review zonder uitnodiging
Logo Atolio Vegas

Antwoord van Atolio Vegas

Hey SF!

We're so sorry for the inconvenience you've faced, and we want to assist you promptly. Unfortunately, we couldn't locate any Instagram DMs or emails under the name „SF“ or with the attached order number.

Of course, we want to solve the problem as soon as possible, but we waited a while until Trust Pilot shared your order information, because in the beginning we did not have any information.
I see that the parcel has been already delivered.
We hope you are happy with them and contact with us please if you have any further quotations please use the live chat on our online store to get faster replay from our Team.



Thank you for your understanding and patience during this challenging time. We appreciate your trust in us and will do everything in our power to make things right for you.

Atolio Vegas Team

Beoordeeld met 5 van de 5 sterren

Just buy my second watch from there

Just buy my second watch from there, I love it! Actually love it! Support team is really fast, and always glad to help. Recommend that what you get for this price. Much love for team 😮‍💨🤝🏼

18 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love it

I love it. Never seen a better price quality ratio.
Feels heavy on the wrist, like a quality watch should. Perfectly fits into your desired style and has many slick details that separate it from its rivals.
You‘re missing out if you don't get one now.

29 augustus 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Lets start with shipping

Lets start with shipping. If you pre-order the watch it can take several several months. I had to contact to get my watch, so it was pretty weird. When i got the mail that the watch was shipped i was stoked. The watch came and i investigated it. It is a bulk design i believe that you can buy at alibaba, and print your own logo, so i knew it wasnt a high end watch. They promised a free bracelet sizing tool, but it didnt come so i had to get it adjusted it on a clock shop. Also they say it has a seiko self winding motor, but it really doesnt have one. Its a lie. So 3/5 for this company, the watch came in a same looks that they advertised, but it lacked some important notes that they advertized on their website.

23 augustus 2023
Beoordeeld met 5 van de 5 sterren

Great watch great company

Great watch, great customer experience.

Ordered a watch which was delivered in time and in perfect condition. Kept up to date with tracking the whole time.

Already had multiple compliments on my new watch.

Watch looks and feels like a high end watch.

8 augustus 2023
Review zonder uitnodiging

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