This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I misse... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... Toon meer
Bedrijf heeft geantwoord
The promotional email about 50% off on Good Luck, Have Fun, Don't Die lacks detail about how to redeem, not to mention it did not work. Although I was told that it should work via the Fever app, it st... Toon meer
Bedrijf heeft geantwoord
We started off with an issue, a glitch in the app, which was taking my AMC $5 rewards when I didn't want to necessarily use them yet since I already had a promo with T-Mobile. Then after reaching out... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Contactgegevens
Colorado Avenue 2700, 90404, Santa Monica, Verenigde Staten
- atomtickets.com
3,9
Goed
89 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Did the right thing
I had a problem with the app, which wasnt their fault - the theater's system was down. Because of that I couldn't redeem a voucher before it expired. They gave me a new voucher and extended the expiration. Response was reasonably fast.
26 januari 2026
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi there,
We always try our best to help, I'm glad we could find a solution for you :D
See you at the movies!
Good service
When I was checking on why my account was deactivated the service was very helpful.
20 januari 2026
Review zonder uitnodiging
Antwoord van Atom Tickets
Hello Bryan,
We're glad we could be of help :)
See you at the movies!
They are very accommodating and a very…
They are very accommodating and a very convenient way to purchase tickets and concessions before actually setting foot in the theatre.
8 januari 2026
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Prompt response
All of my questions were answered and they got back to me in a timely manner.
30 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Didn’t enjoy the show with Atom
Didn’t enjoy the show “Avatar: Fite and Ash”, I rarely watch movie but always book my tickets from atom app but this time I didn’t enjoy my show as the tickets were costly and the cleanliness was not worth it as per the charges I paid. My seat and floor were soaked with soda and sticky. I tired to cancel my ticket but couldn’t do it so I had to leave the theatre without watching the movie. Need assistance with my issue as it’s taking too much time.
20 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hello Darshan,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 18184277 in the subject line and we can investigate further.
Thank you!
Atom responding quickly to my request
Atom responding quickly to my request. Explained how to use Atom cash. Very help and kind. I would use again. I would highly recommend Atom.
18 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Thank you for sharing your positive experience with Atom tickets. We're glad we could help. See you at the movies!
Fast respond and very helpful
Fast respond and very helpful
18 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hello Tuti,
We're very glad we could be of help :D
See you at the movies!
Y'all stand by your words.thanks
18 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hello Timothy,
We try our best to be truthful and help as much as we can, thank you for your kind words!
See you at the movies!
customer service Saul was very helpful
customer service Saul was very helpful
18 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi there!
Thank you so much, our guests' satisfaction always helps us work better, we'll pass this message on to Saul!
See you at the movies :)
Fast and understanding response and…
Fast and understanding response and amazing result. Thank you!!!
17 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hello Jammy,
Thank you for your kind words, we're very happy we could help!
See you at the movies!
Solved my problem with not being able…
Solved my problem with not being able to order very quickly.
17 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Andrew,
We're glad we could help you quickly, we aim to please :D
See you at the movies!
They were great when I had car accident…
They were great when I had car accident and needed help with a refund.
12 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Abbey,
We're glad we could help and hope the accident wasn't bad and you get better soon!
Kind regards,
Atom is misleading and not to be trusted
While using the IMDB app selected Regal Theaters and saw tickets for Hamnet movie for Dec 8, 2024. Then 3 days later received an email informing me they are refunding me for these tickets. I had never heard of them before and still have no sense of why a link was imbedded in IMDB. However, this seems odd and misleading to sell and then cancel a movie ticket. Something does not seem right with this and therefore this review. I no longer trust both companies as I went to Regal to purchase tickets and was delighted with no extra fees like Atom charged me ($4.38). Thankfully I did receive a full refund from Atom but will never use them since I can’t trust anything they say they do. Same with IMDB - not a valid reason to even cohost Atom if they were involved with this cancellation.
8 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Randy! We’re really sorry about the trouble with your order, we know that’s not the kind of experience you expect. Please reach out to us at support@atomtickets.com and include the reference: 17881349 so we can check what happened and help you directly. Thanks for sharing your feedback, and again, sorry for the inconvenience!
The representative and the customer…
The representative and the customer service team were very helpful and understanding, even thought I was past the grace period they were able to help, quickly and always keeping in touch with clear explications
5 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Guillermo,
I'm glad to hear we were able to help you! I'll pass your compliments to the team.
See you at the movies!
Antwoord van Atom Tickets
Hello Christopher,
I'm sorry to hear your kid is sick, I hope they get better soon.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 17822408 in the subject line and we can investigate further.
Thank you!
Non attentive and not helpful at all!
Non attentive and not helpful at all!
4 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Alexander, we're really sorry to hear about your experience and we completely understand your frustration. We'd love the chance to help make things right. Please contact us at support@atomtickets.com and mention request number 17809129 so we can assist you personally. Thank you for giving us the opportunity to improve.
First time buying tickets online
First time buying tickets online. I bought tickets for the wrong movie theater. I was unaware of this until Showtime. I tried to get in touch with customer service, but there was no phone number. There was no real person on the chat either until I typed customer service representative. When I finally figured out, I explained the situation expecting understanding and a refund. Instead, I received an email that said we cannot refund your movie. That’s it. Lame. Very poor customer service.
2 december 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Brad, we're very sorry to hear about your experience and completely understand how disappointing this must have been. We really appreciate you sharing the details with us. We'd love the opportunity to assist you personally. Please reach out to us at support@atomtickets.com and include request number 17763340 so we can help you directly. Thank you for giving us the chance to make things right.
Sol B
Sol B, was great with helping resolve my issue, he took the time to confirm i did purchase the right ticket, and if I didn't he was here to help.
27 november 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hello Butch,
Thank you so much for your kind words, we will pass your compliments to Sol!
See you at the movies :)
Great experience with atom
Great experience with atom. User friendly!
16 november 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi there!
We're really glad you're enjoying our service, see you soon at the movies!
Completely unprofessional
Completely unprofessional. They say they have an offer - and then when you go to implement, the tickets and buy them, they are nowhere to be found,. I contacted customer service through "chat" and then email. No help was provided. Stay away and don't waste your time. It's another "come on".
12 november 2025
Review zonder uitnodiging
Antwoord van Atom Tickets
Hi Kimberly,
We’re really sorry to hear about your experience and understand how frustrating this must have been. Our intention is always to provide clear information about offers and make the purchase process as smooth as possible.
We’d love the chance to look into what happened with your tickets and see how we can help. Please reach out to us directly at support@atomtickets.com and mention 17488083 so we can assist you personally.
Thank you for your feedback, it helps us improve.
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