Returning items is not very convenient, in addition to having to pay the return shipping cost, they deduct the original shipping cost from your refund. The items are being returned due to not fitting... Toon meer
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Lees wat reviewers zeggen
I easily found the same swimsuit I bought from Dillards for about $50 less. Ordered it on Monday, and it's arriving on Saturday. Got Shipping notifications with tracking info. So far, so good. Used Pa... Toon meer
This one piece was really great! I ordered a medium and it fit very well, it was tight enough so that it didn't feel lose when swimming but it wasn't too tight that it looked bad. The material and des... Toon meer
Ordered the swimsuit. didnt like it , needed to return. They sent a whole instructions how to ship it back 😏I shipped the package to the address provided by them and paid for the outbound shippi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Attraco is an online store that specializes in women's swimwear, including rash guards, sports swimwear, and wetsuits. We offer a wide variety of styles and sizes to fit all body types. Our swimwear is made from high-quality materials that are both stylish and functional. We are committed to providing our customers with the best possible shopping experience.
Contactgegevens
ONTARIO, Verenigde Staten
- service@attracosports.com
- attracosports.com
2,6
Slecht
29 reviews
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Heeft nog niet op negatieve reviews gereageerd
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The product I got was exactly what I…
The product I got was exactly what I wanted. And it came quickly and made my vacation even better. I would bring friends and family over.
5 juni 2024
This company is not legitimate
This company is not legitimate. There is no customer service line and they will not allow you to print out a return label. They make it impossible to return your items do that ghey can keep your money. Totally unethical!
29 mei 2024
Review zonder uitnodiging
Antwoord van attracosports.com
We reviewed our emails and found the return application email you submitted. There was no communication between us that did not provide you with return service. We expect to get detailed reasons for the return because we hope to do better.
Perhaps we responded a few hours late, which made you feel uneasy. We apologize again. It takes time to process too many emails. I hope you can understand.
We sent you an email that the return procedure has been initiated. We hope to get your reply.
After the return process is completed, we will refund you within 7 working days.
This company is not legitimate!
This company is not legitimate, beware. I can't get instructions on getting a return. I am getting the run around. No invoice in package. No instructions on how to return. They did respond by saying they hope I exchange and not return items. Terrible communication. I feel like I am being ripped off. Do not buy from this business! I am reporting to my credit card company.
11 december 2023
Review zonder uitnodiging
Antwoord van attracosports.com
Dear Clientele, we are sorry to see that return policy did not meet your expectations.
We appreciate your feedback and will consider it as we continuously work on improving our policies.We offer various return options within 30 days,we are committed to providing you with better service. When you ask for a return because the size is not suitable, we want to try our best to solve the problem, so when we asked you if you would accept our exchange, you may have been busy and forgot to reply to us.
If customers prefer to send back the items,We will provide the return process again.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
good suit
While the fit is great in the legs and torso, the crotch area feels a bit loose for me. I'm 5'9" and 178lbs, and the large size fits well overall, although a medium be better choice for a tighter fit in the crotch.
23 november 2023
Review zonder uitnodiging
Great swimsuits
I'm absolutely obsessed with this rash guard! I snagged a large to be safe, and it fits like a dream. It hugs my curves perfectly and is so cute. The stretchy material is amazing, and I even tested it out with a swim - it looks and feels fantastic even after getting wet.
26 november 2023
Review zonder uitnodiging
I ordered 4 swimsuits and one of them…
I ordered 4 swimsuits and one of them was the wrong size. Choosing return or coupon was easy, I chose the coupon and bought the right size. Attraco's service is really good.
8 november 2023
Review zonder uitnodiging
Order your correct size
The swimsuit I bought is a bit oversized, but it still looks good. However, it tends to ride up on the cheeks a little.
15 november 2023
You better hope that everything fits…
You better hope that everything fits perfectly because their return rules are absurd and instead of sending you an RMA, you have to jump through hoops and if you don't do it exactly right, they accept delivery (UPS provided me a delivery confirmation to Rancho Cucomanga, CA complete with the return code clearly marked on the box) and you get nothing back, including your clothes. Please don't waste your money!! Their return policy sucks!! A professional company that was concerned about their reputation would provide you an RMA.
The only reason they are getting 2 stars is because I liked the things that fit. They will never get another sale from me again though since they don't believe in customer service. Complete rip-off. They also tell you that you can just keep the stuff that doesn't fit and they will refund you 45%. If it doesn't fit, why do I need it?
1 juli 2022
Review zonder uitnodiging
Antwoord van attracosports.com
Dear customer, we hope this message finds you well. We are writing to address the recent complaint you raised regarding your purchase from Attraco.
First and foremost, we sincerely apologize for the inconvenience and disappointment you experienced with the products you received.
When you send the package through logistics and return it to our designated location, you need to inform us of the logistics tracking number through the customer service email. After we confirm the package, we will refund the money within a week.
While we don't offer a free return service, we do provide various return options for our customers. If you choose to send back the item, the refund amount will be equivalent to the amount you paid for the item. The charging standard for the prepaid return label is determined by our logistics provider, which is beyond our control. We understand your concern about return shipping costs, and as a gesture of goodwill, we would like to offer you additional compensation to address this and ensure a positive shopping experience.
We have forwarded your feedback to the relevant department for review and consideration. Your input is invaluable in helping us improve our services and offerings. Our customer service team is dedicated to assisting you further and finding a suitable solution.
Thank you for choosing Attraco, and we look forward to serving you better in the future.
Be mindful that this is another online…
Original post June 8, 2022. They responded
544 days later. Wow!
Follow your refund status. Write them with tracking, proof of delivery and then explicitly ask them to issue the refund.
Be mindful that this is another online fashion company that is actually operating out of China. Exchanges and returns are very difficult. They also sell through Amazon – easier to return through Amazon than them.
Product sizing is more suited for Asian figure (small bust, shorter torso) so sizing is a bit challenging.
8 juni 2022
Review zonder uitnodiging
Antwoord van attracosports.com
Dear Customer, thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to extend our sincere apologies for any inconvenience you've encountered during your recent shopping experience with Attraco.
We understand that the fit and appearance of the clothing you received didn't meet your expectations, and we genuinely regret any disappointment this may have caused. Your satisfaction is our top priority, and we are committed to making things right for you.
We appreciate your initiative in returning the items, and we want to assure you that we are actively working on expediting the refund process. We understand that the steps involved in the refund might seem extensive, and we sincerely apologize for any inconvenience. These measures are in place to ensure the smooth and accurate processing of refunds.
Once your return is completed, we kindly ask for your patience, and we assure you that we are committed to providing you with timely updates on the refund status.
We appreciate your understanding and hope to provide further assistance to resolve this situation. Thank you for choosing our brand, and we look forward to addressing your concerns and ensuring your satisfaction.
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