AUUNIQUE LTD Reviews 

297
•
TrustScore 3 uit 5

3,1

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Beoordeeld met 1 van de 5 sterren

I have been talking to them for 6 weeks just to get an answer and a quotation. I’m essentially out of space, and things have been sitting on the desk and floor for quite some time now, so I’m slowly... Toon meer

Beoordeeld met 1 van de 5 sterren

Avoid at all costs! Same negative experience for me. Two confirmed delivery dates. Two no-shows. They don't provide details of the courier and they don't provide tracking details, so I expect the... Toon meer

Beoordeeld met 5 van de 5 sterren

I came across AU Unique via a Google search and was sceptical at first with getting a radiator cover made without in-person measurements. However from speaking with Liam I got all the confidence and i... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered two radiator covers for my parents’ hallway having already had them made for our own house a few years ago. Liam was so helpful with the measurements. My mum uses a walker and so we wanted... Toon meer

3,1

Gemiddeld

TrustScore 3 uit 5

297 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,1

Alle reviews

(297)

129 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent quality

Ordered a vertical slat radiator cover with drawers and could not be more impressed with the quality of it. Very fast delivery absolutely no problems whatsoever would highly recommend

21 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I loved the design ideas and the quality.

I loved the design ideas of this company and the fact they use a wide selection of farrow and ball colours which are the best for natural and calming decor. I had some questions over delivery and I always received a consistent and polite communication. When the item arrived I was very happy by the quality of the craftsmanship and the attention to detail it was impeccably well packaged and delivered by their own courier to the room of choice. I will be encouraged to use them again . Thank you again to the au unique team.

21 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review Georgina it’s highly appreciated

AUUNIQUE

Beoordeeld met 5 van de 5 sterren

Top service

Top service, top team

Very happy customer

20 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated

AUUNIQUE

Beoordeeld met 5 van de 5 sterren

Very happy with the experience

Very happy with the experience, so professional and attentive with the work provided. Highly recommend!

16 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated

AUUNIQUE

Beoordeeld met 5 van de 5 sterren

I had a radiator shelf unit built and I…

I had a radiator shelf unit built and I am so over the moon with it! The customer service from order through to delivery was fabulous and if felt almost personal. Such a friendly accommodating bunch and the couple that drove it all the way from Manchester to Scotland were just ace! I ordered an unpainted unit, but only because I wanted it to match the colour of my walls. I had used Crown paint and Auunique use Farrow and Ball (posh!). There was no paint that matched my colour. It is more than I could have imagined in all honesty. I have had so many compliments on it and have recommended to friends and neighbours. I will certainly use in the future and continue to recommend! Thank you so much Auunique! Tanya

10 september 2025
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated and for sending over the photo it looks great in situ

AUUNIQUE

Beoordeeld met 1 van de 5 sterren

Ordered a radiator cover in November

Ordered a radiator cover in November, was told nearly 2 weeks ago that it was getting delivered soon after numerous emails, then to be told it was out for delivery, had contact up until they said it was out for delivery and once they knew delivery date they would let me know, they now have ignored all emails which I sent numerous times, absolute scam company, I was never getting the radiator cover, just wish I had read reviews before I ordered, avoid people

19 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated

AUUNIQUE

Beoordeeld met 5 van de 5 sterren

Excellent product and excellent price.

I bought three radiator covers. Process was simple and communication was easy. Several weeks delay whilst they’re made but this is made clear when you order. They were actually delivered a little bit early and I was advised in advance of when the delivery would be made.

The price of them was excellent and when compared to those sold by chain stores I am a bit annoyed with myself I didn’t buy these before.

Quality was superb and they fitted easily in place.

I will use this company again.

19 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Honestly this company is amazing

Honestly this company is amazing, nothing is to much trouble - really appreciate all the help from Amy to get my measurements correct - I am not DIY at all and i was so worried about getting it wrong i know they are bespoke made. I ordered two of the florence style colours in white and they are stunning and fit like a glove! I will be ordering more when i have saved up they are so worth the cost you dont find items like this in b&m trust me.

Delivery took around 3 weeks which was expected and the driver put them in the living room for me, friendly and professional.

Thanks guys.

10 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated

AUUNIQUE

Beoordeeld met 1 van de 5 sterren

Absolute scam of a company

Absolute scam of a company. Do not order from these people. Ordered a radiator cover in November got a email to say it was going to be delivered in December but it never arrived. Tried to contact them via email, Facebook, WhatsApp but no response. Then I read all of the other reviews and realised I had been scammed. I ended up leaving comments on their Facebook and Instagram posts just to try and get some kind of response. They deleted my comments on Facebook and blocked me but I did get a response on Instagram stating that the delivery driver had a photograph of delivery which she would email me the next day. The next comment she said it was probably still on the delivery van and would be delivered - just more lies. The email the next day never arrived just more lies and I ended up getting a refund from the bank. DO NOT ORDER FROM THIS COMPANY!!

16 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Hi Laura

Thanks for your review, your refund was issued by us on 6th January this was from us not something your bank initiated.

You were emailed on 2nd January but there was no response to this email.

We were closed over Christmas as I mentioned via the comments this may be why emails weren’t responded to immediately.

AUUNIQUE

Beoordeeld met 5 van de 5 sterren

Beautiful radiator covers & service!

Received my beautiful bespoke radiator covers within the time frame given, Liams work is incredible and something I’ve never seen sold before! The customer service I received from Ruth & Amy was extremely helpful keeping me in the loop of delivery dates & times.
Will be ordering again Thankyou!

15 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve bought from Liam a few things now…

I’ve bought from Liam a few things now for my business and he has been truly amazing. He has created my designs and even made them better than imagined. He clearly cares and takes pride within his work and I have ordered more and will continue to work with him. He’s always on time and has kept me updated. Amazing

14 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, I was looking for the right company to turn my home into a forever home with bespoke furniture, thankyou so much for transforming my home into a comfort for me and my family… great business! Beautiful range and great prices

14 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We bought a beautiful salon reception…

We bought a beautiful salon reception desk at a great price. Communication is best via instagram. We had an issue with the led lighting and they sent another out the next day. My daughter is very happy with how it looks. Thank you.

14 januari 2026
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated, reception desk looks great wish your daughter the best in her new salon

AUUNIQUE

Beoordeeld met 1 van de 5 sterren

Appalling customer service

I am extremely disappointed with the customer service I have received regarding my order.
I spent a significant amount of money and was assured that existing defects and wiring issues would be resolved. It has now been over three months, and I have received no updates, follow-up, or meaningful communication from the company.
After this experience, I noticed that several other customers have left similar negative reviews describing the same issues. Unfortunately, I wish I had seen those reviews before making my purchase.
The complete lack of follow-up and accountability is unacceptable. Customers should not have to chase a company for months to receive updates on unresolved problems. I am still waiting for a clear status update and a proper resolution. I will not purchase from this company again and would strongly caution others to consider these ongoing issues with this company before doing so.

16 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service from start to finish

Amazing service from start to finish, im based in Glasgow and nothing was ever a problem. This is the second time we have used Au unique, the finish on the furniture is fab

10 december 2025
Review zonder uitnodiging
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Antwoord van AUUNIQUE LTD

Thank you for your review it’s highly appreciated

AUUNIQUE

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