auchan.ro Reviews 10

Ordered 10 bottles of whiskey online, fully paid. Some lady contacted me and said that they only have 3 bottles in stock. Order cancelled, refund can take up to 15 days.20 minutes later, went to the shop, 30+ bottles in stock, went to customer service, the lady there said that next time, I should come to the shop and get them myself from the shelf. When I asked her about my refund, she said that it can take up to 14 days and it is not her problem.

Nu am primit niciodată comanda livrată. În ciuda demersurilor mele, nu am primit niciun răspuns din partea Auchan și nici rambursarea sumei plătite. O experiență foarte dezamăgitoare, nu recomand.

Ordered some products online, waited 2 weeks for them to arrive because they could not give me the in store ones, apparently those are full pryce, and mostly for display.

Title: Misleading product & poor customer experience.
1. Auchan’s system did not recognize my email, even though it’s linked to my discount card.
2. The cheese sold as “brânză de burduf” has nothing to do with authentic brânză de burduf — the taste, texture, and quality are completely off.
3. The website’s review section is frustrating and unhelpful.
4. I do not recommend this product to anyone. This is not brânză de burduf — stay away.

Slab. Comandat pe 31 mai un produs care nu a ajuns. Abia ieri, 16 iunie am fost contactat telefonic ca nu este in stoc. Timp pierdut, bani reținuți aiurea și cu mențiunea “ar trebui sa ii primesc înapoi”. Nu recomand sa cumpărați de aici. Se pare ca a se bate joc de Clienti este prioritatea lor, ati pierdut mulți clienți de data asta Auchan.

I had great delivery experiance from aushan.

Ploiesti, comanda pentru livrare acasa in 19 Dec. 2023 (cadou de Craciun). Nelivrata pina in 22 Dec., au zis ca vin pina in 24. Am ajuns in 27 Dec., nimic nelivrat. In 29 Dec. primim anunt de comanda livrata, dar asa ceva nu s-a intimplat! Nimeni nu raspunde la adresa de contact, si nici la telefon. Evitati daca nu vreti sa va enervati.

Bucharest. Every online order they try to scam you. Absolutely every order. The check says that the product is there, but in fact it is not. Each time the refund takes a lot of time, several letters to the Email, several calls and only then they respond. Terrible service.

“Iti arat un pret si cand tre’ sa platesti iti jur ca il schimb, in avantajul meu desigur.”
Nu am intalnit niciun magazin pana acum in Romania sau in alta tara sa fie asa, vorba romanului “prea pe fata”. Mi s a intamplat la zeci de produse. Daca iti faci cumparaturile de aici doar fii atent la preturi si apoi la cat platesti. Am dovezi. Doar scrie-mi si ti le voi da. Unul dintre cei mai mari țepari pe care i am intalnit in viata mea.

Recommended seller

+ quality products, as described
+ fast delivery (same day or next day)
+ correct and safe packaging
- sometimes they forgets to send certain products, but after a notification the problem is solved (they send the forgotten products).