Audrey's Reviews 

245
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Superb chocolates and beautifully packed. Such a pleasure to open and eat. With great pick your own option. You can customise what chocolate and what flavours you want. A fabulous choice on offer. I l... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Compiling a 'treasure chest' theme - I purchased Seagull Eggs chocolate/Loretta the Lobster......and Audrey's hit the spot. Very friendly helpful staff throughout. Speedy dispatch and delivery. Highly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I stumbled across Audrey’s chocolates last year and they have been a major contribution in my current ( and hopefully last) romance. At the age of 78 I thought I knew all the way to woo a woman.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been a fan of Audrey’s Chocolates for years and have received and gifted them on many occasions. I actually visited their premises recently and was very impressed by the shop and the delightful o... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Chocolatier
  2. Chocoladefabriek
  3. Chocolaterie

Geschreven door het bedrijf

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

245 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(245)

176 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

The Jury's Out

I recently placed x2 orders; one for a Prickle of Hedgehogs and the other for an Easter Egg. The packaging was so pretty and the Easter Egg was divine. Sadly, although well presented, the same cannot be said for the Hedgehogs. Whilst looking amazing, they tasted stale and off so they were a disappointment, especially as they were gifted.

16 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Catherine,

Thank you for your review and for sharing your experience with both the Prickle of Hedgehogs and the Easter Egg. We’re really pleased to hear you enjoyed the presentation and that the Easter Egg was divine.

We’re truly sorry the Hedgehogs didn’t taste as fresh as expected, especially as they were intended as a gift. While we can’t change this experience for you, we really appreciate your honesty and will take your feedback on board to help us keep quality and freshness as high as possible.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

A beautiful little gem

Well for starters the service is exemplary absolutely awesome. The chocolate itself is incredible, loving the different flavours and the milk and dark chocolate. I love the presentation boxes really awesome. The easter egg box was amazing from the presentation to the chocolate itself incredible. What makes Audery chocolate special is the attention to detail the presentation adds a touch of class. Definitely recommend to anyone looking for a treat without feeling guilty. I will definitely be purchasing more chocolate in the near future. Also I love the family independent business adds authenticity to the brand.

7 april 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear 'Friend of Ted',

Thank you so much for your wonderful words! We’re so delighted to hear you enjoyed our chocolates. Our team puts a lot of care into every detail, so it means a lot that you noticed.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Excellent service, wonderful product.

Prompt delivery, recyclable packaging, contents delicious and with unique flavours. Will recommend Audrey's.

5 april 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Nicholas,

Thank you so much for your kind review. We're so glad you had a great experience.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

An Easter egg of dreams was received…

An Easter egg of dreams was received today. I can’t describe how beautiful the flowers, berries and ladybirds are that decorate this delicate yet substantial egg. Such a vintage vibe. I haven’t even got to talking about the collection of chocolates inside… oh my!

5 april 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Mel,

Thank you so much for your wonderful review and kind words about our Easter Egg. We're so glad you enjoyed the decoration and the chocolates inside.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Such delicious and beautifully packaged…

Such delicious and beautifully packaged chocolate.In a time of shrink inflation for Easter Eggs, Audrey's eggs were so luxurious and perfect gifts.

5 april 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Melissa,

Thank you for your lovely review! We're so glad you enjoyed our Easter Eggs.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Excellent product

Excellent product
Lovely great chocolates
Great delivery
Expensive but great as a treat
Would recommend and buy again

25 maart 2026
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Antwoord van Audrey's

Hi Daz,

Thank you so much for your kind review! It's truly appreciated.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Have used Audrey,s for years and there…

Have used Audrey,s for years and there quality is always amazing the service is great and friendly and in this case the postage and packaging was excellent as I’ve never had it delivered before

25 maart 2026
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Antwoord van Audrey's

Dear Jason,

Thank you so much for your very kind review.

We're so happy to have you as a loyal customer.

Best wishes,
The Audrey's Team

Beoordeeld met 3 van de 5 sterren

Order recovery

I’ve previously ordered from here and have raved to family and friends.

I ordered on 22 March 2026 for some Easter items, and my box arrived 31 March with 3 items missing. Very disappointed and had to call through to the shop. I later received a callback from the postage team.

I explained what was missing from my order and the 3 items were posted out the next day, all arrived safely today 02 April.

What I don’t understand is why the items for the order were not counted against the order before the box was closed. I was also offered the choice of a refund for the missing 3 items.

Mistakes can happen, but it’s the recovery process which is equally important.

Would I order again, absolutely the products are just too good to miss.

31 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love that I can pick my favourites…

I love that I can pick my favourites and make a box - a very chic Box !
They are all delicious and beautifully crafted- I treat myself but they make perfect presents !

30 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Sarah,

Thank you so much for your lovely review!

Best wishes,
The Audrey's Team

Beoordeeld met 3 van de 5 sterren

I love Audrey’s and I love the…

I love Audrey’s and I love the products. However, a little more thought needs to go into the packaging. I ordered an Easter egg as a present. When it arrived, the egg had twisted in the packaging and the box was a little torn at the top. As I twisted the egg (carefully) to set it straight so I could gift it, the very thin foil on the top of the egg rubbed off. So it looked substandard as a gift. When you have spent £50, this is not acceptable. I won’t order by post again.

15 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Paul,

Thank you for sharing your feedback, we’re so sorry to hear your Easter egg didn’t arrive in perfect condition. That’s not the experience we want for our customers, especially when gifting something special. We put great effort into our packaging, but we clearly missed the mark here and will review this with our team.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Such beautiful

Such beautiful, luxurious chocolates. The perfect gift when you need something extra special.

27 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Nicola,

Thank you so much for your kind review!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Beautiful chocolates every time

Beautiful chocolates every time. I tell everyone about Audrey’s - superb quality and such a lovely store to visit. Highly recommend the rose and violet creams, and the champagne truffles!

23 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Clare,

Thank you so much for your wonderful review! We're so glad you love our Rose & Violet's and our shop!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Lovingly decorated chocolate eggs!

Absolutely gorgeous hand decorated eggs, I can tell these are made with so much love and care! So happy to support this small business and I will be back for more

27 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Philippa,

Thank you for your lovely review! We're so pleased to hear you love our Easter Eggs.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Gorgeous chocolates very nicely…

Gorgeous chocolates very nicely presented good customer service and definitely looking forward to trying different flavours the only problem is that they didn't last long enough 😀

5 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Margaret,

Thank you so much for your kind review! We're so happy to hear you enjoy our chocolates and will be back to try more!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Simply lovely chocolates!

Fabulous chocolates as ever from Audrey's (our granddaughter, who shares the same name, agrees!)

20 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear '1939',

Thank you for your lovely review! We're glad to hear Audrey approves!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Love Audrey's Chocolates

Love Audrey's Chocolates. As a little girl in the 70s I always asked my mum if we could look in the window. The hat boxes looked so luxurious; I have just bought one for my sister's birthday. They are very expensive, but they are very special. Lovely to see they are still in business making English chocolates the traditional way when the market is so saturated with Belgian chocs.

25 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Customer,

Thank you so much for sharing this wonderful memory. We’re delighted you’ve chosen one of our hat boxes again, and we hope your sister enjoys every chocolate inside. We’re proud to still be handcrafting our chocolates here in Hove, just as we always have.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Audrey’s chocolate is a very special…

Audrey’s chocolate is a very special company . From the moment the beautiful blue box arrives , unwrapping the soft tissue paper and seeing the rows of beautiful handmade chocolates. The whole experience and the quality of the chocolates by far exceeds the cost of the boxes . I had a slight problem with how my box arrived in transit and the company dealt with it very quickly. Audrey’s is now part of my family celebration traditions.

14 maart 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Elaine,

Thank you so much for your wonderful words. We’re delighted to hear that our chocolates have become part of your family celebrations. Your kind feedback reminds our chocolatiers why they handcraft every piece with such care. We look forward to adding a little extra sweetness to your next special occasion.

Best wishes,
The Audrey's Team

Beoordeeld met 2 van de 5 sterren

Overpriced and no quality control

Overpriced and no quality control. The white chocolate bear I got my husband for Christmas and the Toffee Shop fudge which we ordered recently has gone uneaten because it is spoiled. My husband placed the order for the fudge (which was our second time ordering it) and it was rancid with only a month expiry date. Audrey’s did do the right thing and refunded him the cost but it’s real hit and miss ordering from them. We didn’t enjoy some of the flavours in the expensive boxes of mixed chocolate. The diagrams for each chocolate didn’t match up to the product so we never knew what we were getting. It was a bit of a mine field with most of the flavours not to our liking.

**Update** Why are you lying now? Your update about sending a replacement for the fudge or chocolate is untrue. My husband received a refund on just the fudge. That’s it. It was also impossible for him to complete the transaction on the Liberty Spring Hat Box at the time he placed his order. He had to contact customer service and even they had a hard time placing the order as it kept coming up as out of stock although it was showing up as available on the website. We got there in the end but as far as flavours are concerned in the hat box, orange marzipan should not be a flavour that should exist. Bleh.

17 februari 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Dear Paula,

Thank you for taking the time to share your feedback. We appreciate your honesty, even when it's tough to read. We're so sorry to hear about the issues with Bessie the Bear, the Toffee Shop fudge, and the mismatch in the mixed chocolate selection; that's not the consistent quality we strive for, and we completely understand your frustration, especially with items meant as gifts.

Your comments on the flavours and diagrams are really helpful, as we work to refine our selections. Again, we're sorry the experience didn't live up to your expectations. We did, however, refund your fudge and resend out all of the damaged chocolates as a gesture of goodwill, and we hope that went some way towards making up for the disappointment and showed how seriously we take your experience with Audrey’s.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

VERY

VERY, VERY GOOD

24 februari 2026
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Antwoord van Audrey's

Hi William,

Thank you for your kind review!

Best wishes,
The Audrey's Team

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