Au Pair USA by InterExchange Reviews 515

It was an excellent experience that helped me improve and strengthen topics related to childcare here in the United States.

“A Warm and Supportive Start with Au Pair USA”
My experience with Au Pair USA has been truly positive so far. From the very beginning, they have shown patience, kindness, and genuine care. Even when there were some scheduling difficulties back in Madagascar, they remained understanding and never made me feel stressed or pressured, which meant a lot to me.

One of the most memorable moments was my first two days in New York City. I honestly didn’t expect it to be such a joyful experience, where I could simply enjoy myself while they generously took care of everything. It made me feel welcomed and valued right away.

What touched me the most is how much they care about my well-being. The coordinator made sure to check in with my host mom to see how I was doing, and also spoke directly with me in a very reassuring and supportive way. That level of attention made me feel safe and truly looked after.

Being surrounded by such patient and understanding people feels like a breath of fresh air. It has made this whole experience not only exciting, but also comforting, and I’m really grateful for that.

Es una buena empresa que me ha brindado acompañamiento y asesoría desde el comienzo, y a lo largo del proceso, lo que me hizo seguir segura en tomar esta decisión tan importante, mi experiencia ha sido muy buena, los asesores han sido muy amables, la familia con la que estoy es muy buena, creo que no pude quedar en mejores manos. Confío que en el resto del año mi experiencia seguirá siendo igual de buena. Estoy emocionada también por las reuniones con las demás Au Pairs, ya que dentro de unos días tendré la primera y me alegra que sea una oportunidad para conocer más personas y más de la ciudad de Chicago. Muchas gracias

I had a very positive experience. The team is professional, responsive, and really attentive to my needs. They supported me throughout every step of the process, which made me feel confident and reassured.

Communication was clear and efficient, and I truly appreciated their availability to answer all my questions. Thanks to them, I was able to move forward with my project with peace of mind.

I highly recommend this agency to anyone looking for reliable and high-quality support

Thoroughly verify the families to ensure the children don't have any underlying issues requiring special treatment. Pay closer attention to au pairs because there's a lack of follow-up.

They helped make a big decision such an smooth and easy experience. Would absolutely recommend them to others. Had a nice selection of au pairs to look at. They communicated everything to expect. Love my au pair that arrived and everything worked out perfectly

I like their communication skills and their patience in answering questions.

Great agency! extremely helpful and very clear communication. Would highly recommend doing your au pair journey through Au Pair USA.

I did my au pair exchange program with InterExchange, where I stayed in the United States for over a year with a host family. Although my host family was very good, my agency and especially my LCC were extremely disappointing. I was placed in the Durham, NC region, and the LCC responsible for the Chapel Hill, Durham, Cary, and Apex area was completely ineffective throughout my entire process. She was not supportive at all. During monthly meetings, she barely spoke to me. She never provided assistance when I needed help and only contacted me once a month because it was mandatory and required for agency reporting purposes. On the few occasions when I had issues with my host family and reached out for support, she did absolutely nothing to help. On the contrary, she consistently favored the host family and dismissed or invalidated my concerns and difficulties. When I decided to return home, she attempted to charge me a fee, claiming it was agency policy — as if I still had to pay after everything. Thankfully, my host family was very reasonable. Before I even said anything, they told me I did not need to pay any fee and even gave me additional financial support to help with my return. After that, the LCC insisted that she needed a written message from my host mom stating that I did not have to pay the fee, even though I had already sent her a screenshot of our conversation clearly showing that my host mom had confirmed I would not be charged.
My experience with this LCC was extremely discouraging and disappointing. I often felt unheard, unsupported, and dismissed. I later found out that another au pair under the supervision of this same LCC had a very similar experience, feeling excluded during meetings, unsupported, and ignored when raising concerns. The agency itself has the potential to grow and be more recognized, but they must understand that their reputation depends heavily on the quality and professionalism of their LCCs. As long as they continue to keep representatives who fail to properly support the au pairs under their supervision, their credibility will suffer. I WOULD NOT recommend this agency based on my experience.

They care about absolutely everything, and they always see the way to make you feel comfortable, they solve all the doubts you have. I definitely recommend it

Everything was great, they were very attentive and concerned about our well-being, they answered all our questions, I highly recommend the agency.

Just gonna leave stars

Overall my au pair has been great so far. However, I do feel more urgency should be put on getting a social security card, bank account, etc when the au pair arrives. This is my au pairs first experience as well as ours. My local coordinator indicated I should wait for the meeting in the first week to discuss. My au pair has now been here almost 2 weeks and we finally have found time to go to the admin building. I have a 2 month old infant but if I had to return to work she would have to uber/drive and navigate this on her own. I think more guidance or urgency would be beneficial to them and us for a smooth introduction.

La empresa siempre estuvo al tanto de mi proceso para ser AuPair y provee muchísimos recursos para poder completar procesos de manera correcta y para seguir formándonos. La empresa siempre tiene en cuenta la seguridad y comodidad de las aupairs y eso me da mucha confianza para poder disfrutar de esta experiencia al máximo. Estoy muy feliz de haber decidido tomar esta oportunidad y Au Pair USA hizo que no me arrepienta de nada de lo que he vivido hasta ahora en esta aventura.

The company is very kind and efficient. I’ve found a fantastic family and I’m living my dream in the USA. I’m really happy!

It was great! You guys were quick and everything was fine I always felt that you were here through my process!

Whenever I had some questions, the agency staff was eager to help me.