No customer service
Full of bs . Bought jio hotstar with vpn combo . No instructions are given clearly on how to do steps properly. Resulting device ban for 24/7 . And after that trying to contact them is also a hassle because they don’t reply back properly and doesn’t help . Payed extra than seller but still zero help from them . It’s been 5 days i couldn’t use jio hotstar for even 5 mins . Texting them is useless because they respond according to their mood . And tells to send otp then disappear when i send it . I am tired of this
Antwoord van AuraFlix BD
Dear Customer,
We are truly sorry for the and the delays in our support over the past 5 days. You deserved a much better experience, and we want to fix this for you immediately.
Due to strict VPN restrictions on JioHotstar India, server switches trigger an automatic 24-hour lockout, which temporarily blocks OTPs. We realize our instructions and response times were not good enough, and we apologize.
Here is how we are making this right for you:
• Moving You to Canada Server: JioHotstar Canada is far more stable with no severe VPN lockout issues. We are migrating your account right away.
• Subscription Extension: We will add extra days to your plan to make up for the 5 lost days.
• Priority Live Support: Please send us a direct message with your Order ID. A senior support team member will guide you live step-by-step until it works smoothly.
Once we resolve this completely, we hope you will consider updating your review.
Warm regards,
AuraFlix BD Support Team
