Aussie Vac Reviews 1.659

We can honestly say that our dealings with Aussie Vac, from initial contact to installation of our Aussie AV2700 Vacuum, was easy going from start to finish.
Aussie Vac's staff and their attention to detail (from first contact over our need to replace an old, worn out 1986 Valet machine) was smooth and easy; and for anybody with any doubt of this company's ethical standards, we will state unequivocally that they are faultless.
We would also like to give our highest recommendation on our Installer yesterday who arrived punctually, having a friendly, kind disposition. He was conscientious, and his workmanship was most certainly of the highest standard.
Well done to this company and it's staff! We can only say this is a company well worth giving serious consideration to if you are planning to purchase a vacuum or supplies. You will not be disappointed!

I made an email query over the weekend and by 11 a.m. on Monday morning I had a detailed response. Paul could not have been more helpful.

I have bought product from them before and the service was very good; fair pricing & prompt attention, but this was over and above. I can only highly recommend them to anybody else who wants great customer service. Paul certainly knows his product.

Charles

Fantastic Australian Company

A fantastic australian company which we should all support. Great service and a great product. The service people are all excellent and go above and beyond to explain everything to ensure the user knows exactly what to do in the future 10 out of 10!

Ordered new Aussie vac Friday delivered to Ballarat Sunday morning. Replacing 26 year old model that is still going but house size, carpet thickness etc has made a slight difference. Old one going to a good home. Brilliant machines and service

Very disappointed. Ducted system has only been used for 7 months when 2 nozzles have broken off. Apparently not covered under warranty and charged over $250 for service!

Very proffetinal team work.
Well behaved persons.
goos advise,

Very happy with the friendly, professional service we received from Aussie Vacc. They came out promptly and helped install a new unit at my elderly mothers house. Highly recommend Thank you

Called a technician to fix ducted vaccum in my house. The guy was there 5 min. apparently I totally forgotten that the switch hose handle has a switch and i accidentally turned it in OFF position. I have not used the vaccuum for at least 6 moths. Would be great if technician good guide me over the phone so I could find out without any cost why vaccuum stoped working. Instead he charged me $180 for 5 min time on my property. I am a senior citizen and for me just to hand over $180 for nothing is a big thing. No matter how i pleaded with technician he was stone cold. I simply can not leave a good feedback for hearhtless people and NOT A GOOD SAMARITANS.

I replaced ducted vacuum head and hose after previous one lasted 10 years and the new system is sub standard quality.
The hose head slips out of the hand held part every 20 seconds or so when in use, there is nothing holding the steel pipe into the plastic holder.
I was using it and the hose slipped during a forward push which caused the plastic hand hold to break at the connection between the pipe and the holder.
I emailed the company and in spite of me spending over $200 they said I could purchase another head for $28.
Not happening.
Never again. I just glued it and taped it.
Substandard product
Terrible customer service

Had a problem with poor suction.in ducted service. Enquirer on line with Aussie Vac stating problem with view to them contacting me service. Short time later received phone call from Ben. He explained call out cost but also told me possible solution which I tried and fixed the problem. Great service. Thanks.

I recently changed my Cleanup turbo head for a Turbo head. The cleanup head is good, especially considering the price. Its bearings seize after a couple of years which means dismantling, a bit of lube and reassemble. Could be an issue if you are not a handy person.
The new Turbocat has slightly better performance and it has real bearings, so should last indefinitely. The only is that it is susceptible to jamming with small stones, which happens regularly at our house, i blame the dogs bringing stuff inside. I just had to dismantle it to clear it this time, which was easy as its designed to come apart. Those same small stone did not block the Cleanup head however, you would hear them go through the impeller.

Would highly recommend Andrew and the team at Aussie vac as they were very professional and patient. We had a difficult home reno and they took the time to give us our best options. Definetly 5 ***** stars!
Thanks again

Aussie Vac customer support was fantastic in assisting me with reviving an older existing ducted vacuum system. The new parts I ordered arrived super fast, are fantastic quality and I was very happy with the price. The system works great!

Good company

I recently purchased online the vacuum bags for Aussievac model 1100 . I found the entry point of the bag was very small for the circumference of the pipe and got it in with a lot of difficulty . Not happy with the bags at all .

Amazing service, within 24 hours I had booked a service request and Ben came out to our home. We inherited our ducted system when purchasing our home. Ben was great in explaining the system and how it all worked. I was able to purchase additional head piece which was very convenient.
Very happy with Aussie Vac.

Andrew and the team set the standard for exceptional customer service. On top of this, the Aussie Vac systems are second to none. Highly recommend.

Purchased a “Deluxe” vacuum kit for $234.95.

It was made of cheap plastic!

The attachments started to fall apart when I used it.

The handle felt like it was going to snap when I attempted to use it as it is made from cheap plastic.

And it was used to “try” and vacuum a house, not a skip bin as stated in the reply from Aussie Vac.

I guess if businesses like Aussie Vac have managed to get away with selling tens of thousands of cheap, overpriced plastic products like this one then they obviously get very defensive when someone complains and returns the product…

Upon completing the return slip and paying $32.25 to return the item I was then told that I would not be getting any refund as there is nothing wrong with the product and it was going to be sent back to me.

I would strongly advise that anyone think twice before ordering any product from this company as you will be disappointed once it arrives.

You would honestly get a better quality product ordering from Wish.com

Brilliant service. Excellent value for money. Your service technician is very professional and explains everything very well. I'm so happy with the service provided. Thank you
I always worry that I will be getting charged a fortune but not in this case. Very trustworthy company.

Pretty good service from these guys ! Their systems work fine, but find I get stronger suction out of my miele vacuum cleaner.