Austen & Blake Reviews 

Twice now I've sent an email enquiry - no response to either. Even went to the Chester store to be ignored when we entered. We later went back to the same store 20 mins before closing and the door was locked and the lady was hoovering behind it and again didn't acknowledge us. I had my heart set on a ring but I think I will take my business elsewhere now.

Gabrielle! Thank you . Went into the Leeds store initially and had an idea and we went through several options of what I wanted. I then came back with a completely different idea a few weeks later and she took the time going through different stones as I was after something very specific. We spent HOURS and we landed on what I wanted exactly but then she brought an option that was even better than were we where which was amazing. Very excited and looking forward to seeing the final. Each time I emailed she was available with options and had great communication when exploring over the phone too. Great to chat to. Thank you very much. J

The knowledge and guidance of the sales staff

I had a fantastic experience a couple of weeks ago at Austen & Blake Edinburgh.
Jaideep was my advisor and I came in fully prepared with the exact ring I was looking for.
Jaideep guided me through the process excellently and I left that appointment with purchasing my perfect engagement ring.
Highly recommend :).

The diamond necklace was beautiful and was bought for my mother, who loved it

I bought a platinum wedding ring.
I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations.
I then took some time to decide and ordered online, easy to order great communication, secure delivery and gorgeous packaging.
The ring is beautiful.
The ring is per

Absolutely recommend Austen & Blake! Lovely, very knowledgeable staff who go above & beyond to make sure you get exactly what you want.

Really pleased with my experience ordering a ring from Austen & Blake. The whole online process was smooth and easy from start to finish. What really stood out were the email updates throughout Getting to see progress on the lab diamond being made and then the ring itself coming together made the whole experience feel really special and personal. Great communication throughout. Would definitely recommend!

We got our engagement ring in 2022 and had no issue receiving after 2 weeks. Also we ordered our wedding bands 2 weeks ago and had the engagement ring resized and both came 2 weeks after ordering. Would highly recommend Austen and Blake. Had lovely service every time we have been in for purchases and collection

I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to check the pieces and keep exactly what I needed without any pressure.

The rings themselves are classy, beautifully made, and feel far more premium than their price point. The craftsmanship is clean, the finish is elegant, and the quality is consistent across every piece I selected. A really reliable place to shop if you want timeless jewellery without the hassle.

Highly recommend.

Great service & very professional

No matter who meets you or speaks to you when in the store they are always polite, helpful and caring.

Lovely staff who have excellent product knowledge

Mia helped me pick the perfect engagement ring,Friendly and extremely helpful. Made the experience stress free and informative brilliant service.

Sale process and delivery went ok. My som bought their engagement ring with my visa card to hide the purchase.
2 months later my card is hacked via security breach of their site!
At least they emailed to say it had happened but we'll after the fact.
It's meant canceling the card and all of the associated hassle changing the details with setup payments.
Be very careful with personal details for this site.

Sara at the Chester branch was absolutely amazing, so welcoming and friendly. Sara made the whole trying on rings, suggesting politely which ones suit, but encouraging myself to make the choice. I would absolutely recommend Austen & Blake. An amazing selection with such lovely staff. Thank you again!

Florian was class from start to finish and everything in between.

Love the ring. It’s beautiful and I have had many compliments.
It arrived promptly, beautifully packaged and I’m delighted. Thank you

It was so easy to get exactly what I wanted and my ring is perfect!

From my very first enquiry through to after the proposal, Austen & Blake Jewellers provided an outstanding experience.

A special thank you to Haifa, who was fantastic throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure everything was straightforward and stress-free. Her support and attention to detail gave me complete confidence every step of the way.

The ring itself was absolutely beautiful, and the proposal couldn’t have gone any better. My partner was over the moon and absolutely loved the ring. It fitted perfectly, which made the moment even more memorable.

What impressed me most was that the exceptional service didn’t stop after the purchase. I returned for some additional advice, including help with insurance, and Haifa was just as welcoming and helpful as before. It’s rare to find such genuine aftercare and customer service.

I honestly couldn’t recommend Austen & Blake Jewellers highly enough. If you’re looking for a jeweller that truly cares about its customers and delivers an exceptional experience from start to finish, this is the place to go. Thank you Haifa!