Austen & Blake Reviews 

We purchased a Ruby ring for our 40th wedding anniversary. Charlotte was lovely and showed us all the options for the gold the diamonds and the ruby shape and carat. I would highly recommend A&B. I love my ring it’s absolutely beautiful. Thank you.

Went into the store about 3 weeks before going on holiday, where I was planning to pop the question. The estimated delivery was 4 weeks which was too late, however Shivarni really went the extra mile to make sure the ring turned up on time! Was super helpful when choosing the ring and throughout the whole process. Would definitely recommend to anybody unsure where to start when it comes to looking for engagement rings, or anything else for that matter.

I had such an amazing experience trying engagement rings with help from the amazing Charlotte. Such a wide range of rings to try on. Highly recommend coming here!!

Great ring my now fiancé loves showing it off to people really happy from start to finish

We came into the Leeds branch to look at wedding bands after having bought an engagement ring here a few years back. Gabrielle was very welcoming and really helpful in walking us through the options and giving pointers on what would work best. We came away with an order we were really happy with that fit our requirements. Always recommend Austen & Blake for great service and very reasonable prices for good products.

My engagement ring is from Austen & Blake and I am absolutely obsessed with it. We designed it together and came up with the perfect ring, it’s unique and so personal. In the shop we felt extremely relaxed and comfortable to ask lots of questions and together we designed the perfect ring for me and I love it. I shopped around in other diamond shops and did not get the warm welcome like we did at Austen & Blake. We had a great experience with Austen & Blake and are so pleased with our purchase

Faultless. Jack took us through the process to get the best ring for our budget. Thank you

Twice now I've sent an email enquiry - no response to either. Even went to the Chester store to be ignored when we entered. We later went back to the same store 20 mins before closing and the door was locked and the lady was hoovering behind it and again didn't acknowledge us. I had my heart set on a ring but I think I will take my business elsewhere now.

Gabrielle! Thank you . Went into the Leeds store initially and had an idea and we went through several options of what I wanted. I then came back with a completely different idea a few weeks later and she took the time going through different stones as I was after something very specific. We spent HOURS and we landed on what I wanted exactly but then she brought an option that was even better than were we where which was amazing. Very excited and looking forward to seeing the final. Each time I emailed she was available with options and had great communication when exploring over the phone too. Great to chat to. Thank you very much. J

The knowledge and guidance of the sales staff

I had a fantastic experience a couple of weeks ago at Austen & Blake Edinburgh.
Jaideep was my advisor and I came in fully prepared with the exact ring I was looking for.
Jaideep guided me through the process excellently and I left that appointment with purchasing my perfect engagement ring.
Highly recommend :).

The diamond necklace was beautiful and was bought for my mother, who loved it

I bought a platinum wedding ring.
I initially went into the store in Liverpool to try sizes and styles, they were so helpful, friendly and made recommendations.
I then took some time to decide and ordered online, easy to order great communication, secure delivery and gorgeous packaging.
The ring is beautiful.
The ring is per

Absolutely recommend Austen & Blake! Lovely, very knowledgeable staff who go above & beyond to make sure you get exactly what you want.

Really pleased with my experience ordering a ring from Austen & Blake. The whole online process was smooth and easy from start to finish. What really stood out were the email updates throughout Getting to see progress on the lab diamond being made and then the ring itself coming together made the whole experience feel really special and personal. Great communication throughout. Would definitely recommend!

We got our engagement ring in 2022 and had no issue receiving after 2 weeks. Also we ordered our wedding bands 2 weeks ago and had the engagement ring resized and both came 2 weeks after ordering. Would highly recommend Austen and Blake. Had lovely service every time we have been in for purchases and collection

I had a seamless experience using the store pick‑up service at the Belfast store — quick, efficient, and genuinely stress‑free. Everything was ready when I arrived, and the team made it easy to check the pieces and keep exactly what I needed without any pressure.

The rings themselves are classy, beautifully made, and feel far more premium than their price point. The craftsmanship is clean, the finish is elegant, and the quality is consistent across every piece I selected. A really reliable place to shop if you want timeless jewellery without the hassle.

Highly recommend.

Great service & very professional

No matter who meets you or speaks to you when in the store they are always polite, helpful and caring.

Lovely staff who have excellent product knowledge