Don’t! JUST DON’T
We rented a car through this company and chose the standard insurance when booking online, as we had no intention of driving on rough volcanic roads or any off-road tracks.
We expected the pickup process to be simple – collect the car, sign a few papers, and continue enjoying our holiday.
Instead, it took around 45–60 minutes to collect the car. We were then told that we had to pay a deductible/deposit equivalent to approximately DKK 27,000 before we could even drive the car. That is absolutely outrageous.
The only way to avoid this was to purchase their expensive premium insurance – the very insurance we had deliberately declined when booking because we didn’t need it.
As a matter of principle, I am not willing to hand over DKK 27,000 to a company I don’t know, especially one that gave us the impression of being somewhat questionable. We therefore felt pressured into paying an additional DKK 1,700 for the premium insurance for just one week.
I would strongly recommend that anyone looking to rent a car chooses a different rental company.
It is also worth mentioning that I didn’t see any other rental cars in such poor condition as the one we were given. The air conditioning made a constant high-pitched squealing noise, making it impossible to use unless you wanted to listen to that sound for the entire drive.