Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... Toon meer
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Lees wat reviewers zeggen
Have en super god oplevelse med dem på Santorini. Vi lejede en VW T-roc i en uge og havde tilvalg fuld forsikring. Ingen problemer ved aflevering selv om der var en ny lille bule som vi ikke havde lav... Toon meer
Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... Toon meer
Abbiamo prenotato a Kos per tempo una categoria d auto per avere maggiore sicurezza con i bambini nonostante il prezzo piu elevato;c hanno dato un auto di categoria inferiore,tutta ammaccata e alla ri... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.
Contactgegevens
Central Offices: 40-42 Syngrou Ave, 11742, Athens, Griekenland
- +302109200100 +302109011300
- info@avance.gr
- avance.gr
2,2
Slecht
387 reviews
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Reageert doorgaans binnen 24 uur
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Hidden costs charged upon returning the car
Returning a car after 2.5 days, in a decent state, and then being charged 25 euro for "extra cleaning" is just ripping off customers.
4 augustus 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning from Avance,
We are sorry for your comments, as our priority is to serve our customers better.
Be advised, that under the contract terms you signed on field 4, the Lessee is obliged to return to the Lessor the car and all forms, tools and accessories accompanying it, in the state which he/she received it and at the time and place specified herein.
Nevertheless, we hope to serve you again in the future so that you are fully satisfied with our services and receive 5*
Kind regards,
Avance Team
AVOID AT ALL COST!
I booked with Economy Car Rentals / Avance in good time before I came to Crete. I had informed them of my flight numbers and arrival times. Unfortunately we was told at Gatwick airport that Herikian airport had to close for emergency repairs. Our plane was diverted to another airport on the island.
We tried calling ECR several times at Gatwick of the change but no answer. Concerned there was no response we then emailed them of the change.
No response.
When we finally arrived at 5am the place was closed.I managed to talk to someone who told me I would have to wait until they open in the morning and it was tough.
This left us abandoned with 3 children at the airport with no transport.
ECR Avanve did not even know that the airport had closed the runways even thought they are based there??. We made every effort to contact them but they did not respond.
When I finally get through I am told it was my fault as I never contacted them? ECR / Avanve have kept the deposit and to this day I still do not have a car. Sadly I have had to contact my bank to retrieve the money.
They have now taken the professional stance of ignoring my emails and not fixing the issue. Very professional….
ECR / Avanve had all of my flight details did not respond to calls or emails.
ECR / Avanve are not a family friendly company that left us abandoned with children and could not be bothered to address or fix.
My advice to anyone thinking about booking with ECR ir Avanvce is DONT! Go for a reliable firm (Avis etc) and not a cowboy firm like this one.
8 augustus 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning from Avance,
We are sorry for your comments, as our priority is to serve our customers better.
Be advised, that until the moment you made this review, Avance Rent A Car was not aware of the change of your flight's destination. Originally, the planed was supposed to land at Heraklion airport, but eventually it landed at Chania airport. Without proper information, we would not able to serve. Regarding your deposit, we suggest contacting ECR from where you made the booking in order to review your case. Nevertheless, we hope to serve you again in the future so that you are fully satisfied with our services and receive 5*.
Kind regards,
Avance team
Terrible service
We rented a car in Athens airport. Received Peugeot 301 that was 3 years old and felt like 30 years old. In a few days we could not start the car when being in Pelion region. We contacted the company (when you call them you are asked to press 9 for English and after a long wait you got a person who does not speak English) and they asked to call Road assistance. After 4 hours and several calls the guy that arrived started the car with the cables, told us that the battery is dead, but he won't change the battery and we are on our own. We contacted Avance again and the girl that answered told us that we have to find workshop and change the battery ourselves. Now - it is 8 pm, the car is running but the battery is dead, all car workshops in the area work till 5 pm. We are in some remote village and the temperature is 40 degrees. After I complained to Avance about this impossible situation the representative asked if I expect her to come from the Athens to fix my car by herself. That was the worst service I received ever
25 juli 2023
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are sorry for your comments as our priority is to serve our customers better.
We have tried to locate your name in our system to investigate what has happened, but unfortunately we were unable to find your name and confirm your comments above.
Nevertheless, we would like to inform you that unexpected things can happen in vehicles, which are constantly in motion, and we always guide our customer to take all the necessary actions for his immediate relief. In any case, if anything unexpected happens to the respective vehicle, e.g. low battery, so that the customer is not inconvenienced, if he happens to be near our station, we inform him to go to the station to pick up a replacement vehicle, while in case that he is not near our station, we inform him to go to the nearest gas station, so that to replace the battery and with the receipt, upon his return, we give him the money back.
We always try to serve each customer as soon as possible in the best possible way, so that they can continue their holidays, without worries.
Kind regards,
Avance team
best car rental experience ever
We went tot Athene, Greece. Our experience: friendly, non-intrusive, fast and honest service.
27 juli 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We are happy that you were fully satisfied with our services. We hope to serve you again in the future.
Kind regards,
Avance team
Please do not use these people.. They will rip you off !
I would not recommend this car rental to anyone as they try to rip you off somehow. I booked my vehicle with a 'Full insurance package' ( I knew the excess of £500). Still, when I picked the car, they told me I had only third-party insurance, so I paid an additional €110 to get the comprehensive cover. When I queried about this, they answered that the website ( Carflexi) I booked had not given the correct information and had nothing to do with them. Also, when I dropped the car, the guy at Avance was trying to charge me more for not having the same fuel level. Still, luckily I had a picture taken of the fuel level when I picked the car. If I had not had that, I would have ended up paying more money. I also felt they would have found something with the car to charge me extra if I had not paid that additional money to get the comprehensive insurance. In total, I had to pay £432 for five days, and also they charged another 10 euros for car delivery which I was unaware of.
25 juli 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We are sorry for your comments, as our priority is always the best service for our customers.
Although we do not understand which rental you are referring to as there is insufficient information in your comments, eg. rental date, driver's name, etc., so that we can investigate what you report to us and be able to respond to you accordingly with a complete picture, we would like to report to you according to your words the following:
Making a reservation from the Carflexi website and selecting the extra insurance from the Carflexi website, informs you that when collecting the rental car, the main driver still needs to leave a deposit, as the extra Protection is offered from EconomyCarRentals. The car rental company will follow the common rental procedure and in the unfortunate event of theft or damage, the driver will pay the excess/deductible to the rental company. After the end of the rental period, you can claim a refund of the excess/deductible amount from EconomyCarRentals.
Also, if you had chosen delivery or collection outside the office, there is also the corresponding cost which is mentioned in the price that remains to be paid locally, according to your voucher.
Nevertheless, we hope to serve you again in the future so that you are fully satisfied with our services and receive 5*.
Kind regards,
Avance team
Hassle free car rental and friendly…
Hassle free car rental and friendly staff! Been renting from there for years now and no complain
15 juni 2023
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your time in order to evaluate us. We hope to serve you again in the future.
Kind regards,
Avance team
Just finished a trip to Greece
Just finished a trip to Greece. 12 days in Paros and 6 days in Zakinthos. Rented from Avance both times. Reserved the cars in advance and everything went seamlessly except for a flat tire on Paros. Highly recommended for ease of booking, good prices and newer cars.
26 juni 2023
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are happy for your evaluation and your comments, as we always strive for the best customer service. We hope to serve you again in the future.
Kind regards,
Avance team
Hassle free car rental and friendly…
Hassle free car rental and friendly staff! Been renting from there for years now and no complain
18 juni 2023
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for being a repeat customer and we are especially pleased to always meet your expectations. We hope to serve you again soon.
Kind regards,
Avance team
Très bon service et simple comme bonjour
4 juni 2023
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
Thank you for your comments. We hope to serve you again soon.
Kind regards,
Avance team
Nice car and fast administration
2 juni 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your time in order to evaluate us. We hope to serve you again in the future.
Kind regards,
Avance team
Dimitris nos soluciono una reserva mal…
Dimitris nos soluciono una reserva mal hecha por mi parte, es encantador.
Nos proporcionó un coche excelente.
Muchas gracias
26 mei 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your kind words. We always try to do our best. We hope to serve you again in the future.
Kind regards,
Avance team
Leider der schlechteste Mietwagen den…
Leider der schlechteste Mietwagen den wir bisher bekommen haben.Alt definitiv ein Unfallfahrzeug.Am ende eine Delle am Kofferraum mit 444 sb berechnet.Sowas habe ich bisher noch nicht erlebt
19 mei 2023
Review zonder uitnodiging
Antwoord van Avance
Good afternoon,
We are sorry for your comments, although we do not understand which station you are referring to. We would like to inform you that we always strive for the best service for our customers, and in no case do we want dissatisfied customers. In any case, the respective station if, upon the return of the vehicle, any pending issue is found by the respective customer (e.g. damage, etc.), there is no possibility to avoid any charge from the side of the customer at fault. Each customer must return the vehicle in the same condition that it was received, so that it can be given to the next customer.
Kind regards,
Avance team
I rented a car two times during a week…
I rented a car two times during a week in Thessaloníki airport. Both times the service was excellent, from the front desk people to pick up/return kiosk.
All procedure is done electronically, from signing the contract to car’s recordings (previous scratches etc).
Prices are very competitive, however the majority of fleet is not the latest models.
8 mei 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your nice words. We always strive for the best customer service. We hope to serve you again in the future.
Kind regards,
Avance team
Disponible mais attention aux arnaques
Très disponibles et adaptables, les agents de Avance ont été attentifs à nos demandes mais le demi plein à rendre est vraiment une arnaque!
Je ne mettrai donc pas une meilleure note car nous avons perdu 50€ d'essence pour 57€ de location.
28 april 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
We are sorry for your review, as our priority is always to meet our customers' expectations. Nevertheless, we appreciate your comments about our company's staff. Let us inform you that we always try to be clear with the terms of our company, which are posted on our official website. The renter has to return the car with the same quantity of fuel it had when collected. In case the car is returned with a quantity of fuel less than the original (namely, less than the quantity of fuel the vehicle had when collected by the customer), the customer shall be charged with the fuel difference.
Kind regards,
Avance team
Antwoord van Avance
Good morning,
Thank you for your comments and your evaluation.
Kind regards,
Avance team
Ευχαριστούμε για τις εξαιρετικές παροχές σας και το προσωπικό σας για την ευγένεια κ την άριστη εξυπηρέτηση
Ευχαριστούμε για την ευγενική συμπεριφορά και την άμεση-άριστη εξυπηρέτηση των υπαλλήλων μετα την τηλεφωνική επικοινωνία μας για την ενοικίαση του οχήματος που αιτηθήκαμε για τις μετακινήσεις μας στην περιοχή της Αθήνας κ περιχώρων.
Αλλά και την εξαιρετική ανταπόκριση κ ευγένεια με την άφιξη μας στο αεροδρόμιο στις 22:45 από την Κα Μαντά (η οποία μας ενημέρωσε πλήρως ότι αφορά την ενοικίαση, τις υποχρεώσεις, τα δεδομένα κλπ).
Ευχαριστούμε ειλικρινά την εταιρεία η οποία ανταποκρίθηκε πλήρως στα αιτήματα μας για το όχημα που ζητήσαμε και την συνιστούμε ανεπιφύλακτα.
Πολλά συγχαρητήρια ....
3 april 2023
Review zonder uitnodiging
Antwoord van Avance
Καλημέρα σας,
Είμαστε ιδιαιτέρως χαρούμενοι για τα υπέροχα λόγια σας και που ανταποκριθήκαμε πλήρως στις προσδοκίες σας. Προσπαθούμε πάντα για την καλύτερη εξυπηρέτηση των πελατών μας. Ευχόμαστε να σας εξυπηρετήσουμε ξανά σύντομα.
Με εκτίμηση,
Avance team
Όλα ήταν άψογα!!!
30 maart 2023
Review zonder uitnodiging
Antwoord van Avance
Καλησπέρα σας,
Ευχαριστούμε για το χρόνο που διαθέσατε για να μας αξιολογήσετε. Ευχόμαστε να σας εξυπηρετήσουμε ξανά σύντομα.
Με εκτίμηση,
Avance team
I have been using their service for a…
I have been using their service for a long time they always very helpful and cheaper among other rent a car . They never let you down , well done guys keep up the hard work
20 maart 2023
Review zonder uitnodiging
Antwoord van Avance
Good morning,
Thank you for your comments and the time in order to evaluate us. We hope to serve you again in the future.
Kind regards,
Avance team
Antwoord van Avance
Good afternoon,
Thank you for your evaluation and your comments. We hope to serve you again soon.
Kind regards,
Avance team
Antwoord van Avance
Good morning,
Thank you for your evaluation.
Kind regards,
Avance team
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