Avenues Reviews 

After two FAILED IVF cycles with Avenues, I unfortunately cannot recommend them if you have a complex case requiring truly personalised care, such as severe endometriosis.

My disappointment is not because my treatment was unsuccessful—IVF is never guaranteed. It is because I often felt I had to research my own condition, repeatedly advocate for myself, and push for discussions about investigations and treatment options. Communication was poor, and I frequently had to chase for updates. After my most recent failed cycle, following my consultation , I was told someone would follow up with me, but no one ever did.

One of the reasons I chose Avenues was because I specifically wanted a doctor with expertise in endometriosis. Unfortunately, my experience fell far short of those expectations. I don’t know whether this reflects the clinic as a whole or just my experience with my consultant, but it was extremely disappointing and ultimately heartbreaking. So much tears!

My experience may not reflect every doctor’s approach, but it left me feeling unsupported during one of the hardest times of my life. In the end, I felt like a number rather than a person.

Marketing over safe, clean care.
Had my initial blood test at avenues was really disappointed to find approx 80% of the clinical team to not be wearing gloves while handling blood & urine samples. Not being bare below the elbow & with hair down - all basic infection control procedures.

I asked to speak to somebody to raised my concerns and was told no one was available and someone would call me - funny because the influencer who already had her mic on was greeted and taken to a side room during this time!

I was keen to start are IVF journey and had paid out just under £20k for a 3 cycle package - I never did get a call and took 3 weeks of chasing to speak to the operational manager and even longer to get a refund. There was no complaints procedure to be found on their website or app.

I don't normally post reviews but anyone looking for fertility hope can be vulnerable and I wish I had seen this type of honest review before handing over that amount of money.

I cannot tell you how kind and caring the team at Avenues are. They have helped me at a time when I have had some serious issues with another clinic. Everyone I met knew my name and my notes, they were kind and the environment was so supportive.

Little things like the lights being dimmed in procedures, gowns that fit plus size women and the comfy waiting room made such a difference to the experience. Thanks for making me feel cared for!