Avinci Reviews 

DO NOT BUY FROM THIS COMPANY.
I ordered something from this “brand” from pretty little thing. It arrived late and I therefore didn’t want the item - its never worn. I’ve contacted them three times over email to try and arrange the return. They just haven’t got back to me. It is now past the returns window.

Exactly what the girl below me described is happening to me too. Absolutely awful. I purchased through PLT (needed last minute outfit never purchase from here usually), returned my order as requested, and have chased them numerous times about my refund. I’ve heard absolutely nothing. Where is my money?

The quality is awful, and the customer service is even worse. AVOID, AVOID, AVOID! Don’t make the same mistake I did.

Ordered through PLT. They still haven’t accepted my return even though I’ve tracked it and it’s been recieved. I’ve emailed three times and sent messages on the live chat and heard absolutely nothing. Seems like a scam to me, not to mention the items were horrendous quality.

Ramana at customer service has been so helpful, friendly and attentive. He quickly helped me correct an error I had made on size. Having this fixed so quickly was great! Cant thank you enough for helping me on a Friday night!

Like others mentioned I am writing this review as Avinci also reported my review as fake. I have now submitted my documents to prove I placed an order with them. This company is by far the worst company I have ever dealt with. It's such a shame as their clothes are amazing. Furthermore after numerous attempts of contact they sent me a returns label. On 23/09/26 I returned £200 worth of items and still have not had a refund. I work in retail myself and 14 working days for a refund is unheard of without raising a red flag however they don't seem to care. Hopefully they don't remove this review as well but rest assured I will contact trust pilot with all the proof they need as good customer service is something super important to me. Avinci.. sort it out please this is not only bad practice but also illegal!

Items arrived after order. Unfortunately the sizes were a little smaller, I would say going a size up.The returns were easy to follow and to complete.The virtual help received from ramana, was quick and helpful

Like most other reviews this company ignored my emails on how to return my unwanted items. I sent 3 emails explaining that I was getting anxious about the time running out for a refund and were ignored. I had to resort to messaging Boohoo who eventually got Avinci to send me a return label, however I have now received my items back with no refund. I am assuming that it is because they weren't sent back in time!!!!

Updated
I have sent an email this morning using the same email address that the Boohoo link directs me to. I have also contacted Boohoo who is forwarding the details of this issue to you.

Update: I managed to get my issue resolved and I am now happy with the outcome.

Like many others, I wish I read the reviews before ordering from Avinci. But because I ordered through Boohoo, you naturally trust the retailers they use will be of a high standard.
I was incorrect.
I brought two lace corset tops. They were too small, but also they weren’t as shown on the model. The items were incredibly misleading.

I went into the returns option of Boohoo and because you have to go directly through Avinci, you have to email them to get the details in completing the return.
I have had 0 response back from them. I have emailed 3 different email addresses for them and you’re telling me none of them are monitored? They are a scam.
Boohoo has also gone to them directly and told me to wait for a reply. It isn’t going to happen so a formal complaint will be going into Boohoo.

Update 13/10/26
Due to my review on this site being noticed, I was reached out to and asked for my order details. My emails were lost in spam. I gave them and in quick turn a refund is now being processed and a QR code was provided for a Evri return.
I gave an extra star due to the matter being resolved, but I don’t think it should have got to this point. I have emailed saying that the return policy needs reviewing and once that is sorted, more positive reviews will come in.

Such a cute knit dress🤍 actually stays up on the shoulders which is rare for bardot stuff lol. Super soft and cozy too

Black Lace Corset Top With Sheer Mesh Panels
such a gorge top but why does everything run small had to size down cause it was way too tight on my ribs. looks amazing on tho so worth the hassle

best purchase for summer hands down. look super put together like proper linen trousers but feel like pj bottoms bc of the elastic waist. obsessed!

Super comfy and look great for summer. The elastic waist is a lifesaver, and they didn't shrink in the wash. Will prob grab another colour.

I have ordered cowl neck full sleeve bodysuit it’s absolutely nice
Thanks avinci only I’m not get the dress on time

AVOID AT ALL COSTS!!! I suspect that the very few 5 star Trustpilot reviews for this retailer are fake; it's no surprise that these positive reviews have been responded to.
I experienced the same issues stated by a majority of the other reviewers. I ordered a couple of products from this retailer via PrettyLittleThing.com (PLT) and the items were poorly tailored and of poor quality. As instructed by PLT, I contacted Avinci via email to arrange a refund almost TWO WEEKS AGO! I've sent follow up emails, a message on their website and attempted to call their customer service and as was the experience of other customers, my emails have been ignored and to date, none of my correspondence have been responded to. This is unacceptable and completely against consumer rights! I will be contacting PLT and the financial ombudsman to escalate my complaints. Poor, poor, poor!

Completely unresponsive when trying to make a return

I ordered two sizes of the same dress from Avinci, intending to keep the one that fitted and return the other.

My order was delivered on 13 August. On 18 August, I submitted a return request through their online system. Avinci acknowledged the request by email, saying that it was being reviewed and that they would email me once it had been completed.

I heard nothing further.

I emailed on 19 August asking for return instructions. I called their customer service number on 21 August and left a voicemail quoting my order number. I emailed again on 24 August, setting out the previous attempts I had made to contact them.

None of those communications received a response.

It is now 14 September and I have today sent a final written request. I still have the unworn dress waiting to be returned.

A straightforward online return should not require a customer to repeatedly chase a retailer through multiple channels over almost four weeks simply to obtain return instructions.

The dress itself isn’t the reason for this review. The complete lack of customer service when I needed to make a return is.

I will update this review if Avinci now resolves the matter.

Update – 29 September - I’ve moved this from one to three stars - the dress was lovely - the deduction for the customer service.

I have now been able to return the dress using the prepaid Evri return provided by Avinci, and I received the full £49.50 refund due for that dress.

For balance, I was happy with the product itself. I ordered two sizes of the same dress because I wasn’t sure which would fit, kept the one that fitted and wore it. I liked the dress and was happy with its quality. My review has always been about the returns/customer-service experience rather than the product.

Unfortunately, resolving the return took from 18 August, when Avinci acknowledged my return request, until 23 September, when I finally received the prepaid return instructions after several unanswered attempts to contact the company and two formal follow-up emails.

There has since been a further administrative error. Instead of refunding only the remaining £2.99 due on the returned dress, Avinci refunded another £49.50 as well as the £2.99, meaning that both dresses have now effectively been refunded even though I kept one. I notified Avinci of the £49.50 overpayment on 29 September and have retained the money pending their instructions.

I am pleased that my original return has finally been completed and refunded, and I appreciate that Avinci ultimately provided free return postage and dealt with the initial refund shortfall. However, what should have been a straightforward return has required an extraordinary amount of customer effort and remains administratively unresolved more than six weeks after I first requested it.

Do not order. They won't respond to returns no matter how much you message them.

Absolute nightmare trying to send my parcel back. Almost 2 weeks and no
Contact on how I return my item as it’s ordered through boohoo and says you have to email the brand. Boohoo have also
Chased them and nothing!! They sent me a dress far too late for next day delivery and will not respond to returning this item. I’ve messaged through every avenue it’s soooo frustrating

4248
still waiting for my delivery cannot get in touch regarding this tried emails and calling i’m hoping i get the full amount of money i paid …bad experience so far

Fantastic customer service

Quick to respond