Avis Greece Reviews 65

They took our money 2 times. Second time illegally!!! And now almost one month nowhere replying. By phone call they asking for email. Email they gave not existed. I found few different email addresses send there and no Reply. They are stealing money!!!

The worst company!!! ILLEGALLY and without my knowledge, after returning the car, they blocked another amount from my card. I have no information 10 days now, despite my efforts and daily communication, neither by phone nor by email, why they blocked and when my money will be released. AWAY!!!

As for the car tyres with no air pressure and wipers without water...

Very Bad experience on the Airport Station from Avis. The prices will be wild Changed by the staff.
In my case, the staff were very unfriendly and racist. I was refused the booked vehicle because I questioned a price increase of 100% at the counter. Shabby behaviour, absolutely not recommended. The service centre is not prepared to help and covers up the unfriendly behaviour of its employees. Never again AVIS.

This has been possibly the worst communication with a company. I booked a car from November however until now I have not been contacted to confirm the booking. Despite my numerous calls no-one has contacted me to explain the situation. Avoid at any cost.

I wish I could rate it a zero. Worst car rental company. They never returned the deposit of 200€ and 100€ for fuel. After one month they still owe me 300€. I have sent them 5 emails with a response apologizing for the delay, this was one month ago.

The worst experience ever.
The tires of the car started loosing air after 20 minutes I got it and most importantly, even though I returned the car full with fuel, they never returned my deposit of almost 100€!!! Never trusting them again!

Even one star is too much for this company. We rented a car this month at Chania airport with full insurance, right from the start the gentleman blocked over €500 on the card, of course explaining that €300 would be refunded after returning the car, and the whole €500 was refunded, only that 4 days later an invoice came for €455 and the company without any explanation where such an astronomical amount took the money from the account, of course all attempts at contact are impossible, logging in to the website to download the full invoice as well. Avoid this company.

I rented a car from Denmark before going on a trip to Crete.

Fist problem is that Greece and Denmark operate with different CAR GROUPS. In Denmark a group G car is a premium family car and in Greece is just a medium SUV.
That of course wondered me - but at the rental office in the airport of Chania they almost accused me of lying. “All groups are the same all over the world” - not true - check and see that groups are different from one country to the other.
Well instead of that premium car I expected I left the airport with a totally scratched Nissan that already went 70000 km as a rental car ! And as it showed a litttle later a defect gearbox.
When we arrived at the hotel I called “Road assistance “ and told them about the weird sounds from the gearbox- and they send a mechanic who picked up the car.
After that experience I called the office in the airport of Chania to ask for a replacement car….
Here the gentleman I talked to accused me of having destroyed the car and told me that “Gearbox was not covered by the insurance and other “funny remarks” .
But worse - if I wanted a replacement I should come my self to the airport and pick it up.
I am only here 3 days with my family- and I really have better things to do than run around after replacement cars - because AVIS has chosen to rent out old wracks.
It is simply not good enough - I would as minimum have expected and excuse from the office and the replacement car delivered to my hotel.

We had a pre booked Avis car a 5y/o Citron 85 Km on clock !!!! after first night a flat battery , jump started , again battery fails in middle of traffic lights still waiting for call back we hired a battery pack and jump started I took it back and the mechanic tried to jump start and crossed terminals I rest my case one star is one too many I would not pay them in washers . We were then give a 4yo Yaris which had gear change issues just poor poor tat

very bad experience. Staff at reception very bad, overbilling everything goes after the rental. You receive invoices for options already paid at the time of booking. Everything is good to take money.

Be prepared to block your credit card upon delivering your car with Avis. They will surely charge you non existing /ghost fees that were not agreed when signing the contract or where hidden in the small letters. The only means of questioning and fighting against these fees is through a ludicrous online and offline system designed exclusively to refrain the client from retrieving their money.
Avoid Avis by any means possible

L'auto era vecchia e aveva problemi, a tal punto che il cambio ha smesso di funzionare lasciandomi a piedi. Il servizio clienti è inefficiente e incapace di risolvere il minimo problema: fin da subito è stato arduo ottenere un contatto, alcuni operatori parlavano solo in greco e sempre in greco erano i messaggi SMS che mi inviavano; l'assistenza stradale è giunta dopo ben 3 ore di attesa a fianco della macchina ed il veicolo è stato portato in assistenza senza che ci venisse recapitato un mezzo sostitutivo; a fronte della ennesima richiesta ci è stata inviata una "nuova" autovettura il giorno successivo (tralascio la indecente proposta del rimborso di un taxi per andare a prendere direttamente il veicolo in aeroporto in serata). Il responsabile al banco, a fronte della richiesta diretta di un rimborso parziale per il servizio non goduto e per il tempo perso a causa dei loro disservizi, è stato molto scortese e arrogante e ha negato alcun tipo di sconto. A fronte di tutto ciò giudico il servizio come il il più IRRISPETTOSO per il cliente, il più INEFFICIENTE ed in conclusione in PEGGIORE che ho mai sperimentato.

Hired a car which was too small asked for assistance and was given keys to larger car by very helpful staff, we signed no additional documentation nor did the staff discuss any further charges which we thought was unusual but that they were just being incredibly helpful and providing excellent service. That was not the case!! We returned the car after 2 weeks and they immediately charged us €500 which when we queried why as there was no mention of extra money required when they gave us the keys then both members of staff who dealt with us initially upon collection turn on us and were then absolutely vile and incredibly rude, blaming us, calling us liars, saying they’d never made any mistakes before in 8 years working there, saying they’d told us it would cost more, saying we were tired and confused from our flight and then they simply ignored us. I don’t dispute that we had an upgraded car that clearly would cost more but we were not given all the information by these Avis representatives so we couldn’t make an informed decision about accepting the larger car. Had we had know we would’ve made a different choice as €500 was very expensive. In the end we paid but please be aware of this as they are not to be trusted and if they do make a mistake they will not admit it and blame you and you will be left with a hefty bill and will have had to experience some of the worst customer service from any company.

Shockingly unacceptable corporate behaviour. I attempted to purchase the car I had been leasing for years, based on the terms and conditions of the leasing contract, but encountered inexplicable delays and the complete indifference of the employees handling the transaction. Case in point, they would not share the vehicle's maintenance history, even after I had attempted to contact them on numerous occasions. Truly disgraceful for a company of its size.

It has been 78 days since this company should have returned 90 euros for advance payment of fuel for 2 cars. The deal was that if you return the full tank on the last rental day, your advanced payment will be repayed. No answer from them nor the explanation.
Stay away from this scamming company!

ATTENZIONE, questa agenzia ci ha truffato per il noleggio di un’auto. Abbiamo prenotato attraverso il sito rentalcars una Mini Cooper per 182,22€ a cui abbiamo aggiunto 53,37€ per l’assicurazione tipo kasco per eventuali danni al veicolo con PAGAMENTO ANTICIPATO dell’intero importo.
Giunti all’aeroporto di Zante ci siamo recati allo sportello di Avis. Qui, l’impiegata di Avis ci comunicava che la macchina prenotata NON ESISTEVA e si trattava un errore del sito e che avrei dovuto pagare la somma di 417,46 euro di assicurazione extra OBBLIGATORIA se volevo prendere un'auto. Abbiamo provato a vedere se altre agenzie potevano noleggiare un'auto per le nostre vacanze, ma nessuna era disponibile.
Quindi siamo stati costretti ad accettare e ci è stata data una FIAT PANDA molto vecchia con 95.541km già percorsi e numerose ammaccature pagandola in totale più di 650 Euro (il noleggio medio per una Fiat panda eradi 120-140 euro per quei giorni).
Numerosi turisti hanno segnalato la stessa truffa mentre eravamo allo sportello

Rented a Mercedes Vito 9 seater from AVIS,
Got an Opel Vivaro from BUDGET.
On the AVIS website the Mercedes has a value 25% above the Opel on the BUDGET website…
For these guys it’s the same…
We really don’t share the same values of comfort, service and correct business.
I’ll never come back to AVIS (neither BUDGET), that’s clear !

Horrible experience. Rude people that mistreated me, charging 124 euro, more than the price of the rental for a week, for a supposed torned gum below the front mask. Something that is not possible to see during the check in. Notice that I had full protection, so supposedly they should not charge me, but strangely their policy was to take my money and then ask me to apply for a refund to a foreign company. Other than this ridiculous policy, the two women working there, Katerina and Angelika, are extremely rude. They speak and write horrible English, refuse to correct it on the documents when one makes them notice that it is incorrect, and tried to write that the mask of the car was cracked (a lie, I had to make pictures to protect the truth!), and finally asked to sign an accident report form in blank! All full of "malakia" and other insults in Greek that they think people do not understand. Really a place to avoid, if you do not want to be mistreated and scanned.

Not that bad experience, the let us keep the car for a small amount of money extra

Don´t rent from this place. Thessaloniki office is doing anything to charge you extra fees. They missinform, they will not answer on your e-mails or phonecalls. Worst experience with a rental-car company.

Go with another firm.