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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great quiz making tool with a big load of tool for creative quiz making. And a really great support, I got very helpful assistance over nearly two weeks, everytime within 24 hours. Very recommandable!... Toon meer

Beoordeeld met 5 van de 5 sterren

I could go on and on about how good AYS-Pro is, but I won’t. Facts: One-Time Payment, positive ROI after five sales. Plenty of good and cheap add-ons. It says WordPress, but an 80-year-old non-tech... Toon meer

Beoordeeld met 5 van de 5 sterren

Super wtyczka do konstruowania różnorodnych testów pod WordPress. W dodatku ludzie, który stworzyli wtyczkę Ays, cały czas pracują nad jej rozwojem i w przypadku, kiedy coś chcesz zmienić czy usprawni... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the third year (or fourth) I rely on them for the quiz maker and survey maker plugin. In all this time I needed sometimes for support, and sometimes for upgrades or even custom modification (w... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

AYS Pro offers awesome WordPress plugins which will serve for enhancing your website.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

133 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(133)

5 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great plugins

Great plugins! I had some trouble setting it up, but the customer service helped me in less than two days the problem was fixed. Special thanks to Monica.

8 februari 2023
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our highest priority :)

Beoordeeld met 1 van de 5 sterren

This company practices bait and switch…

This company practices bait and switch and false advertisement. When purchasing this plugin our decision was based on the advertised fact that it was a "one time purchase". However, sadly, we discovered that plugin stops working after 12 months without updates, and its true yearly subscription cost is not worth what it has to offer. There are many alternatives out there, please, think twice before relying on this plugin for your quizzes.

7 februari 2023
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Dear Customer,

Thanks for the review.

I want to mention, that customer satisfaction has always been and remains the highest priority for us.
This is an uncommon case for us and we would like to make things right. Our team is dedicated to providing excellent customer service to our clients.

I want to mention, that the information about the Support and Updates for 12 months in the case of the Business package is clearly mentioned in the pricing table on our official website.
You have only seen the word one-time payment and ignored all the available information on our official website.
We have a one-time payment mechanism. So, it means that even if your license expires, the system will not charge you automatically. In that case, you need to renew your license by purchasing the package again.

In your particular case, you have updated your PHP and WordPress to the latest versions and simultaneously have been using a very old version of our plugin.
It is pretty logical, that the old version of the plugin may be incompatible with the latest versions of WordPress and PHP.
The latest version of our plugin is compatible with both the PHP and WordPress latest versions.

Please note, that we can't provide support and updates after the license expiration free of charge as we are a company that gives salaries to staff members and works hard to improve the quality of our products.
This is a process that needs recourses.

Thank you.

Beoordeeld met 5 van de 5 sterren

Great!

Everything is good, and if you have any question, the support team is very active.

6 februari 2023
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our highest priority :)

Beoordeeld met 5 van de 5 sterren

They are to help you!

Interactions with their customer service end of things were great. I made an error when ordering, had a credit card issue as well, and their responses were immediate, kind, helpful and appreciated.

1 februari 2023
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our highest priority :)

Beoordeeld met 5 van de 5 sterren

A plugin that is both Easy and Attractive to use

Absolutely loved their plugin and their professionalism and generosity...i am using their plugin called Chartify...and it has pretty easy to build chart styles. While other plugins have the same common charts available, it has among other things,the organization chart builder as a distinct form of chart. I searched for some organisation type chart builders in the whole wordpress plugin repo but was totally disappointed with the lack of a desirable feature until i happened to find this plugin (chartify). I am so excited talking about this plugin that i totally recommend it to everyone in need of a chart building plugin with ease of use and beauty of style feature.

16 januari 2023
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

Strongly recommended quiz plugin

Really excellent plugin and customer service!! It has all the options and customizations that are needed for a quiz and when we asked for help for a particular query, we got immediate response and solution. Absolutely great!

11 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent product and especially the…

Excellent product and especially the support. We have been using the PRO product for hosting online competitions for last 4 years, the overall experience is excellent. Thank you Monica for your timely support as always.

1 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful plugin and Excellent support.

I'm a science teacher and I'm always looking for a way to do exams so that my students get an instant certificate of appreciation.
I found everything I dreamed of in Quiz Maker.
If you haven't tried this plugin, you are missing on a great initiative.
The support is also the best, you are responded in matter of a few minutes.
Keep it up

17 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very useful tool

The Quiz Maker Wordpress Plugin by Ays Pro is a great, versatile tool, very useful both for a learning environment and as a marketing tool. Above all, as a customer, you're getting outstanding support!

25 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Quiz plugin!

Excellent Quiz plugin!
You can create several kind of tests/quizzes/surveys and you can customize them as you wish, there are options to control the points of the questions, how much questions you want to show for each category, etc it is a very complete plugin!

29 september 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

Simply the best

Simply the best. The best actually does not exist, the best is always improving, better and better, and this is what they do.

26 september 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

Their response time is outstanding!

My experience with ays-pro.com has always been positive. They always go above and beyond to help. Their response time is outstanding!

20 september 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us positive feedback. Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

AYS pro is a great plugin to have

AYS pro is a great plugin to have. I am satisfied with the plugin and customer support is quick and very helpful. Highly recommended.

9 september 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us a positive feedback. Customer experience and satisfaction is our priority :)

Beoordeeld met 1 van de 5 sterren

Do not recommend.

They are confident in their excellent customer support but avoid replying to your questions when you ask one and direct you for a refund.

Also the tool is not fully customizable. You can only set up your quiz according to what they have available and it's not enough.

You sharing our conversation without my consent actually goes against GDPR, hope you know that.

Secondly, I've been trying to explain the problem I'm having with screenshots, but your agents don't seem to understand. I clearly cannot screenshot everything, I do not have time for that. And a company who prides in their customer satisfaction doesn't even provide video-chat support to solve my problem quickly! Except, I'm asked to give more details which require me to go through the steps/details of the survey I'm trying to set up from the beginning each time.

11 augustus 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Dear Customer,

Thanks for the review.

It is an uncommon instance and we believe it does not have any connection with us.

I want to mention, that we answered your request immediately via Live Chat. Then, our Live Chat Agent guided you to contact us via email as YOU asked for the refund.

See screenshot: https://ibb.co/cLJ93w4

After that, we asked for the purchase email so that we can do a refund for you(which you have not provided yet), as customer satisfaction is the highest priority for us.
Also, we provided you with the information of what feature our plugin has and what result you can achieve. Actually, we are not to blame that the plugin doesn't have the option you are looking for as it is not written anywhere(plugin's description, documentation, etc) that the plugin offers it.

Though, we would love to make things right.
We would like to have the opportunity to discuss and investigate your case further.

Please contact us via this form (https://ays-pro.com/contact) for support. Our customer care specialists will always be happy to help you.


P.S As you have updated the review and added some new points to it, we would like to make things right.

Regarding to the screenshot, please note, that we did so, as you were WRONGLY insisting that we immediately directed you to the refund. As can be seen in the screenshots, YOU asked about the refund process. As we are offering a money-back guarantee and customer satisfaction is the highest priority for us, we were ready to provide you with a refund.

If you consider providing the screenshots against the GDPR rules, we believe that your inaccurate testimonial is against the ethics rules.

Regarding the video chat, please note that nowhere is written that we provide video chat support. Please read carefully the product's documentation and description before purchasing it.

So, please try to be a little bit tolerant and fair when describing your experience in the public forum.

Thank you.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service! Whenever we need a feature, the team is quick to respond and work on it. It's helped our site tremendously with surveys and quizzes.

1 augustus 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us a positive feedback . Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

I love the PRO version of this plugin

I love the PRO version of this plugin: Secure Copy Content Protection and Content Locking plugin has unique features, no plugin does this job! Support pre e post sales is super fast!

31 maart 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us a positive feedback . Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Quick turnaround on questions. A plugin that just works. Super smooth and clean.

3 maart 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us a positive feedback . Customer experience and satisfaction is our priority :)

Beoordeeld met 5 van de 5 sterren

Impressive

Ays-Pro deliver above and beyond. We bought one of their plugins - which worked great out of the box. However we needed a minor tweak to get it to work optimally in our specific setting - in less than an hour Ays-pro's capable programmers had made a fix and sent it to us. Impressive.

22 februari 2022
Review zonder uitnodiging
Logo Ays Pro

Antwoord van Ays Pro

Thanks for leaving us a positive feedback . Customer experience and satisfaction is our priority :)

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