Logo Azura NYC (azurajewelry.com)
Bezoek de website

Azura NYC (azurajewelry.com) Reviews 12

•
TrustScore 3 uit 5

3,1

Sieradenwinkel
Een review schrijvenBezoek de website
Een review schrijven

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Juwelier

Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

12 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie
Beoordeeld met 4 van de 5 sterren

I ordered a ring for my coming fiancé

I ordered a ring for my fiancé, and which never showed up due to a unforeseen mistake on my end. The shop then proceeded to help me in every way possible. Thank you very much for the help. And I’m sorry for the trouble I caused

Sincerely -

2 december 2025
Review zonder uitnodiging
Logo Azura NYC (azurajewelry.com)

Antwoord van Azura NYC (azurajewelry.com)

Hello Sylvester,

We understand your frustration, but it is important to clarify the timeline of events for the sake of transparency.

As we have discussed via email just two days ago, your order was shipped promptly and arrived in Denmark on November 12th. According to the tracking information from PostNord, they attempted to contact you on November 12, 16, and 22 regarding unpaid customs/import fees. Because these fees were not paid, the carrier was required to return the package back to sender —which is why you see it "delivered to an address in the US".

As a small business, we do our best to ensure smooth international shipping, but we cannot control local customs regulations or the notifications sent by your local post office.

We have confirmed via email earlier that we will process your refund as soon as the returned package is processed at our facility, per our standard sipping and return policy. We appreciate your patience as we complete these steps.

Beoordeeld met 1 van de 5 sterren

Ghosted

I ordered the Classic Clover Necklace, and the Classic Clover Bracelet. $82.50 and I did not received my items. The company replied to my first message but has since ghosted me. Not a great experience and I am out $82.50.

28 juli 2025
Review zonder uitnodiging
Logo Azura NYC (azurajewelry.com)

Antwoord van Azura NYC (azurajewelry.com)

Hi Wendy,
Your review appears to be about a different company - theazurashop.com. We don't sell Classic Clover Necklace or Bracelet.

We are Azura Jewelry New York (azurajewelry.com). In the past several months, we’ve received many misdirected messages meant for theazurashop.com (a separate business located in Canada that we are not affiliate to in anyway).

We’ve asked Trustpilot to verify order documentation for this review. If your experience was with theazurashop.com, please contact that seller or your card issuer and have trustpilot replace your review under the correct business

Beoordeeld met 1 van de 5 sterren

This company is a complete scam

This company is a complete scam, never received my order, they lie and say it is on the way then the next day there is a “problem with the order” They should be ashamed of themselves, do not order unless you want to waste your money!!

10 oktober 2025
Review zonder uitnodiging
Logo Azura NYC (azurajewelry.com)

Antwoord van Azura NYC (azurajewelry.com)

Hi Olivia,
Your review appears to be about a different company - theazurashop.com.

We are Azura Jewelry New York (azurajewelry.com). In the past several months, we’ve received many misdirected messages meant for theazurashop.com (a separate business located in Canada that we are not affiliate to in anyway).

We’ve asked Trustpilot to verify order documentation for this review. If your experience was with theazurashop.com, please contact that seller or your card issuer and have trustpilot replace your review under the correct business.

If you purchased from azurajewelry.com, email info@azurajewelry.com with your 9-digit order number starting with 1706XXXXX and we’ll help immediately.

Beoordeeld met 5 van de 5 sterren

First impressions…

On entering the jewellery shop for the first time i couldn't help but feel that I had come to the right place,the reconstruction of my damaged gold ring was amazing, this prompted me to have my gold signet ring resized and polished . Totally satisfied

10 oktober 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered earrings through Azura via their website

I ordered earrings through Azura via a Facebook ad. When they arrived, they were completely the wrong size, looked nothing like the photos, and were very dull. I paid over $50 AUD for something that looks like it’s worth $2. I’ve contacted Azura three times by email over two weeks and received no response. Very disappointing. I would not recommend this store – misleading advertising, poor quality, and no after-sales support order #6073

5 september 2025
Review zonder uitnodiging
Logo Azura NYC (azurajewelry.com)

Antwoord van Azura NYC (azurajewelry.com)

Hi Heidi,
Your review appears to be about a different company -theazurashop.com.
We are Azura Jewelry New York (azurajewelry.com). Our order numbers are 9 digits starting with 1706XXXXX, not a 4 digits order number (#6073) as you mentioned.

In the past few months, we’ve received many misdirected messages meant for theazurashop.com (a separate business located in Canada that we are not affiliate to in anyway).

We’ve asked Trustpilot to verify order documentation for this review.
If your experience was with theazurashop.com, please contact that seller or your card issuer.

Beoordeeld met 5 van de 5 sterren

Helpful Customer Service

I had an issue with the shipping (my mistake) and emailed their contact mailbox to request assistance. They took the time to reply and assist as needed. The order arrived quickly and in immaculate condition.

6 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Deletes Reviews - Beware of Azura Jewelry!

Warning! Azura Jewelry deletes critical reviews and blocks dissatisfied customers on social media and their website. After submitting a valid complaint about a defective product, my comments were removed. Instead of resolving issues, this company censors negative feedback. Not recommended – stay safe and think twice before buying here!

12 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Warning

Warning! Azura Jewelry deletes critical reviews and blocks dissatisfied customers on social media and their website. After submitting a valid complaint about a defective product, my comments were removed. Instead of resolving issues, this company censors negative feedback. Not recommended – stay safe and think twice before buying here!

27 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful jewelry

Beautiful jewelry! Got a moss agate stone with white topaz in gold. Have worn it daily for a month, and it's still holding up! Absolutely worth the price

16 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful jewelry

Beautiful jewelry! Shipping was a bit over the recommended timeframe but was worth the wait! Customer service is responsive.

5 december 2020
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer