Babble Reviews 1.285

Worst service i have ever had - 7 days now without our business phone still not fixed

I have had the pleasure of working alongside Nicole. Who has helped myself and my team regain not only our phone lines but our faith in a company like Babble.
Nicole and Harry are a true asset to Babble and work very well together for great customer service and provide great engineering advice and outcomes.
I believe that they both deserve recognition for what they have done for us. Thank you!

After my original IT support provider being bought out by Babble, I have had 2 years of non answered requests etc. Now I have changed to a new IT provider they have locked 3 of my machines and have "lost" the passwords? Trying to change is costing me over £1000 to unlock my machines. AVOID AT ALL COSTS

Why are nearly all business telephone system companies ripping customers off.

Original company i was with was Tetcom for whatever reason, Babble took over my contract I had with tetcom i had no choice in the dealings between the 2 companies. I decided i did not want to be With BABBLE LTD. I cancelled and paid over the top cancellation fees.
2 years later i received a solicitors letter about unpaid debt to Babble, they have lied and cheated me out of £3000.00 plus. This company is one of the worst in this country they are absolute sharks who pursue you with letters years later, they state they sent email reminders about made up charges months after i already paid 1600 termination charges. In truth they have charged for services right up to the end of the contract with Tetcom, without supplying any services for months later.
STAY AWAY AT ALL COSTS BABBLE ARE A AWFUL COMPANY THAT SHOULD BE BANNED FROM RIPPING CUSTOMERS OFF.

Rebecca from Babble's Credit Control department is highly professional, friendly, solution focused and efficient. Rebecca went out her way to call me which helped me fully understand an issue. David

After terminating within 8 months of the end date I was hit with an additional bill of over £300 for no reason what so ever. Tried to discuss this matter amicably and they shut me down and said I still had to pay. But why?

Three years after leaving Babble Cloud, I was stunned to receive a demand for £350 for so-called "IT services"—services that were never delivered, never requested, and frankly, make no sense. This is nothing short of a blatant rip-off.
Babble Cloud is a CSP provider, and as per Microsoft’s process, transferring to another CSP requires their acceptance via the Azure portal. That transfer happened. Yet now, out of nowhere, they claim I didn’t follow their T&Cs and owe them money. For what? Ghost services? Imaginary support?
This reeks of desperation and unethical business practice. If you value transparency, professionalism, or basic integrity—steer clear of Babble Cloud. Their billing tactics are predatory, their communication evasive, and their accountability nonexistent.
I wouldn’t trust them to manage a paperclip, let alone your cloud infrastructure.

Awfull customer service. The System never worked well due to our sites limited internet speed from old exchange lines a factor we were told when we were sold the system would not be an issue but infact made the system unusable. Moved back to BY but Babble have been awfull to evasive when it comes to getting out of the contract. Bad communications. One team has no idea what the other is doing trying to continue charging for services we no longer use. Would not recomend to anyone. Also phone hardware is on a seperate lease contract so can't be returned and is still being paid for despite the fact we can't and dont use it.

great communications, very helpful, brilliant

Thapsy in Johannesburg was without doubt the best, most helpful account manager I've ever had helping me with my mobile phone. This was customer services at their peak.

Try leaving them! So far it seems impossible to terminate. I will recommend anyone to stay clear.
You tell them by email you want to terminate and they say you must give them 3 months notice. Get back 3 months later and they tell you to start again. It's like a scam! Ofcom will be alerted!

Great Service received from all employees. Very helpful and always available to speak to.

Quite possibly the worst telecoms company you could involve in your business.

After a bit of delay in starting our migration. The service we received was amazing. The communication was prompt and made the whole process painless

Thaspy Banda provided excellent communication and service.

Swift completion of request, good comms and overall great experience

I have never come across a company with such poor communication and customer service. Completely mis sold products to us and after three months filled with empty promises things have still not been sorted. Always promising calls back and solutions but always failing to deliver. I couldn't recommend them any less.

I'm currenlty embroiled in a simluar issue with them (as the others listed below) Stay away from them !!

One of the worst companies I have ever dealt with. Our contract has ended with them now and they are still charging us now when our contact ended at the beginning of May and apparently they intend to keep charging us for '24/7 Support' & 'Maintenance' until October. They're service whilst with them was abysmal. They were a nightmare to deal with from the moment they took over Berry Telecom (our original provider). They lie constantly and are never there when you need them. I can't recommend enough that you don't use them.