Babble Reviews 1.285

7 months and still no internet in our new building. A very upsetting experience from start to finish. Account manager has gone AWOL (genuinely concerned). If I wasn't stuck in a contract we would have been long gone.

HIGHLY RECCOMEND BABBLE.
Babble Look after our IP Phone service, when ever i need any support or help, its as easy as dropping them an email and i shortly receive a phone call and case is resolved within Minutes

Thank you to Matt Despy for sorting out an issue relating to a folder of missing photos very efficiently

One phone call to sort out passwords was all that was needed. despite my technology inability the operator was able to talk me through installing an authenticator and get back up and running

I would strongly advise anyone to either steer away from this company or change provider as soon as your contract allows, which in our case could be close to 15 months. They're a faceless, soulless organisation with the worst customer service, I can honestly say they're the worst business I've ever dealt with, and that's saying something.

Seriously pissed off. We were with Vivio, bought by Babble. I have two unlimited SIMs in routers for our internet access and needed one more which I ordered in July 24. I received three SIMs (two were allegedly upgrades). Straight away I queried this and asked explicitly if I would be billed for five now. I was reassured not. Guess what... I have been billed for five every month for three months. Each month I am told it will get sorted, but nothing happens. I have been patient with them but not now, hence the rant. Question is, how do I escape??

I became a customer with Babble when they bought Active, who were a decent company. However, I’ve been with Babble for two years now and I’m trying to extricate my company from them due to really poor service. It takes days/weeks to sort issues out, then they are not sorted correctly. They put pointless services on your bill without approval, and nobody knows what’s happening and you have to keep repeating yourself. I have complained serval times and now told them I want to leave due to poor service and they are trying to charge me for the full year. I have asked to speak with Customer services and they ignore you! Stay well away from this company they have caused me so mush stress and taken up way too much of my time. No IT company should cause this much upset to a small business!

We became a Babble customer when they acquired NTE. After Babble sneakily introduced Darkweb Monitoring (a chargeable "service" that they imposed on you unless you opted out), I secured the return of our Darkweb charges and decided that we would change provider. We initially installed an alternative broadband provider at one location. Once this was working, we notified Babble (25 Sep) that we wanted to terminate the broadband provision. First response was over 2 weeks later. Later still we received a termination bill for over £450, which I challenged as we were not in contract. The reply, 3 days later, was a revised bill of MINUS £10 (a credit). No explanation of how thay had gotten it so wrong. Their original document insisted on immediate payment of the £450 but they will simply apply the credit against our next bill, whenever that is. In my mind, both of these incidents are what I call sharp practice. If you are thinking of Babble, AVOID.
Edit: After reading some of the reviews that seem to mirror my own terrible experience, I wonder what the thinking was behind renaming their Customer Service team to Customer Success team. I have run a business for over 30 years and I can assure you that it takes more than trendy department names to keep customers not just satisfied but happy and delighted. Babble needs to take a long, hard look at itself. They have a lot of work to do just to reach the 'satisfied' marker.

Companies who are struggling with litigation with these jokers should google 'babble litigation' they have their own issues with Berry and it is now quite clear why they are sending demands to companies and threatening winding up petitions. Do not be scared and fight the lawyers, bullying tactics from Kiplaw are not going to work with me. Do not waste money assigning lawyers, they cannot issue winding up petitions when there is a clear dispute on the debt.

Again as the others have said, lured us in to signing for a soft wear change where they added 36 month onto the docu-sign and now have tied us in to a 36 month contract where we have to pay the full balance to exit the contract (that we never agreed to).

The customer service is awful, the wait time for any support or an adviser is shockingly unreasonable and they have absolutely zero transparency. Been by far the worst company we have dealt with.

They work very hard to ensure you do not know what you are signing yourself up for. Appalled by the way our small business has been treated.

It would be a zero star, if there were one, We left the service in July, but we keep getting bills and the customer advisers keep stating that this is on going.

Previously before Babble bought out NTE, We were with them for over 7 years and they were fantastic, however babble have been a complete diaster!!!

I have been on the phone to babble twice today, lots of holding to music (gave up on first call). and nobody that I have talked to on the second call can help. I cancelled our call response service back in early April 2024, yes - over 6 months ago, and this was acknowledged, but has not been actioned despite numerous emails to Sean Mulvenna, our key account manager. We are still being billed monthly. I talked to billing, and they can't stop sending the invoices, apparently, as the contract team have not advised them to do so, but they will credit it all when told... terrible customer service, at the end of our 3+ year contract, no care for our account at all. I am giving this review, since the only way to get a response is by doing a poor review, to judge from previous examples listed here.

Great at selling service, really poor at providing it.

We've dealt with Babble for 18 months now and the level of service provided has been terrible. Incredibly slow response times from account managers, next to no communication and support service is underwhelming too.

Upon trying to cancel they've revealed (after chasing several times over 3 weeks) their small print suggesting that we're tied in for a further 15 months because we only notified them 60 days prior to the renewal date rather than 90 (the date itself is dubious too and falls completely out of sync with our contract start date - waiting for them to clarify on this).

I'd say look eslehwhere.

James sent me the revised Invoice correctly, very much appreciated.

Absolutely appalling company avoid like the plague, I have been over charged on several items, they have added products to my account that i have not signed up for, they have changed the broadband mid contract and increased the cost 50% avoid avoid avoid

Appalling service... avoid, utterly useless!!

An update from my last 2 reviews! This is the worst business decision we have ever made. (March 2024) Our phones ever since are virtually unusable. We are losing business.
We are fobbed of with promises and 'friendly helpful' calls from Babble that amount to nothing.
Do not touch this business. Do not even get tempted.

I had to give Babble 1* as couldn’t give no stars. One of the worst business decisions we made in 20 years of trading being stuck with this provider. Appalling abuse of customer contract that they seemed to change at will without discussion, along with persistent overcharging, which we have spent years fighting. No customer service what so ever. Poor value for money and huge price increases at whim. The epiphany of rip off Britain in our painful 5 year experience.
Based on the inadequate response from Babble refusing to address complaints raised, we are now referring matters to ADR.

Be warned, prices increased by 300% after 4 months in a 64 month contract. I have been disputing the bill for the last 6 months and they have now sent a £50,000 bill for the full 64 months. I am now in litigation with them.

Update from 24/9 They have been trying to call me. Babble how about you review all of your legal cases that you have pending with customers? You’ve assigned Kiplaw a father and son operation to deal with the case. Your scare tactics of winding up petitions will not work with people like me. Absolute abuse of power and customer service. It appears to be a theme in these reviews…