Babble Reviews 1.285

What a bunch of Cowboy's, called everyday twice a day for days just to try get a SIM card activated. Apparently is with the tech team who will get on to this soon. Now it's been escalated to urgent (it's a SIM card activation.... Really?) Call again and the lady asks well is it urgent that you need it? NO love you take your time and i'll pay to wait. It's been escalated again but as it's the weekend there isn't really many people in now.

Would give zero stars if possible.

Avoid - they do not let go of customers. Just ignore cancellation requests and keep billing.

Sent cancellation request to Babble in Feb, and had confrmation of cancellation request.

Since then they continue to invoice monthly. They have also inreased monthly costs by 100% with all their 'stealth' charges - minimum invoice value, additional charge for not using DD etc, etc.

I have emailed billing, 'customer success', credit control multiple times, in addition to chasing my support itcket, yet still my account is live and invoices continue to be sent.

How bad can a company be ... or how many other 1000's of customers must be leaving if their support services have too many leave requests to be able to deal with mine??

Hopefully a bad (but justified!) review may spur them into action. Who knows...

UPDATE:
As suspected, a lightenly faast response from Babble following our negative review - we've been asked to email the same deportment we have already emailed about 10 times.

More effort should be focussed at actual customer support rather than Trustpilot monitoring - satisfied customers (even those leaving Babble) would give a good review (or not leave a bad review!) if their case was handled properly.

Still zero stars so far.

Babble have been very efficient at handling my monthly O2 account. The managers are very helpful over the years and the current Manager Thapsy Banda has been very explicit and concise in explaining the new tariffs and documentation to be completed.

Avoid this company at all costs. I am thoroughly frustrated with their service. Despite having emailed them three times, called their support line twice, and even opened a support ticket, which was closed without any communication, I have received no resolve whatsoever. It has now been 11 days without any update. I signed a contract back in September last year for 24 months and could not regret it more. If you are a business, consider using another telecommunications provider, as this company does not care. Avoid at all costs.

It is with utmost regret I find myself leaving a second poor review for this firm Babble. I recall the "Glory days" when it used to be Cavendish communications..... who resolved a problem..... afore I could put the phone down!!! In short they were so great.... for years I never had a single problem. A problem in my book, is an ongoing matter. I never had anything ongoing with cavendish, super pro's sorted everything at the blink of an eye speed

A while back I received a letter emailed to me saying I owed 30 quid thereabouts. Due for immediate payment. Marked second reminder I have not ever (ever) received a first reminder this much is clear. Whatever? 30 quid.... not going to break me.
By return, I emailed them saying the likes of "struggle to understand any short fall" it's paid by direct debit every month.
No reply to my email
I email again no reply.
I email again. No reply.

In desperation I find another email within same company and ask "could someone please reply?" What am I forced to do? Leave another poor trust pilot review?
Surprise, surprise... within couple of days they reply.

Yes your O2 monthly payment is going through. This £30 thereabouts related to a charge when your contact was amended last year.
Why on earth was I not told of this, at the time, last year. I would have paid it.

Moreover, I struggle to understand why I find myself in a needless useless exchange with this firm when...... they do nothing. I mean, seemingly nothing to resolve issues, I've asked for a copy of this first reminder. I simply don't believe, or have trust in anyone in this firm. It now seems their "customer support team" are dealing with it. "Support team"...... it's just a joke!!
Why the MD of this firm does not kick some fass in this firm is beyond me. Scroll down read other poor reviews. You then come to some nicey, nicey one. From my own experience I just dont believe in any of these positive reviews. Hmmn, is someone trying to bury negative reviews. No big deal, scroll down even further, lo and behold a load of more negative reviews.
Such, simple, simple things wit this firm end up eating valuable minutes of my life. Why on gods earth should customers have to get involved with needless lengthy exchanges to resolve the most minor issue.

Sadly second time I've had very good reason to write a negative review. The review was to do with a matter that went on for months, and months and months last year.
I see below mine Babble was saying a customer was in contract but unable to find the contract.
LOL exactly the same they told me getting on for a year. I knew full well I'd never signed one. They took over from Cavendish communications who were fantastic and truly spank babble. All my deals with cavendish were done by shaking hands and a talk. My word is my bond. Never needed a contract with cavendish. They did a great job, I paid. That's how good business works. I would never say to any new potential customer "Do not go with babble" I will say read the reviews hear, consider the same, proceed with caution. Having written this review bet babble sort my problem quickly. A truly pitiful way to do business.

I lodged an issue 13 days ago. I am a business tht has no intrenet becaue we have been swapped over to digital. We have had no internet since. My customers who are staying at our hotel on business are angry we have no internet and cannot work. I keep explaining I am trying to rectify the issue. Has anything been done. NO! Has anyone contact me no. Have I called yes about 7 times and the hold music is enough to push you over the edge. I seem to go back to the beginning every time. Avoid this company like the plague. The customer service is horrendous and the resolution if you have an issue will cost you money and business. Who knows when this will be resolved? I have the privilege of paying for a pants service.

Problem solved quickly and effectively and communication back was perfect

All lift lines have been suspended and I have tried to resolve the issue but no one is responding to my emails, I have been trying to resolve this since last week. When I call they just say they will speak to someone. I am having to employ additional security due to this issue and they just do not care. They have 0 customer service and do not respond to emails. Do not use this company.

I am having a real struggle to leave this company, first they said I have to pay 3 years notice, then adjusted it to one year, and if I don't sign their "termination agreement" within 14 days accepting this then they will reject my cancellation and charge even more. Apparently their fine print says you must give notice 90 days before the renewal date otherwise it auto-renews and you're committed for a year - according to them. And they charged £50/month when we refused to go onto direct debit. And they have lost the contract that I am supposedly tied to. I've tried being reasonable with them but their very polite customer adviser firmly said no, they only follow their rules, which they seem to impose regardless of what customers say. Well this customer says they're not worth the hassle.

Switched our internet off without warning, and then said oh sorry our mistake!
When our phones came back on the accounts service and backup were poor to say the least.

After over 2 months of trying to contact Babble and terminate our services we are still waiting a resolution. We terminated one of the services 6 months ago to find out it had not been dealt with and another 12 month contract has been put in place. We have been trying to off board all our other services to another company but it takes ages to get a response and no-one provides the information you require. I would not recommend this company to anyone. A formal complaint has been sent but still no resolution.

Chulu was extremely helpful and answered all of my many questions promptly and accurately, including an initial issue, which was resolved.

Babble attempted to deceive us into a 1-year rolling contract by stalling their efforts.

Terrible customer and billing services. After months of back and fourth last year we were able to terminate our agreement. Out of the blue a month ago they sent me an invoice despite no longer being a client. They kept chasing payment for a false invoice. This is simply fraud.

Update: You have void the false invoice but you still have not reimboursed the credit owned therefore no it is not 100%resolved.

Review meeting was setup quickly and was easy to contact account manager

I took on Berry telecom a few years ago which was shortly taken over by Babble. At first this company was amazing, good customer service and issues shorted extremely quickly. In the last 8 months the whole support has dropped below 1 star. Constant issues, fault gets sorted but then to find they have caused a new fault, today is a prime example. over 10 emails back and forth and still not rectified, I rely heavily on this system for my business but feel let down. If you are looking for a system for your business, I would avoid this company. I`m not one for reviews normally as I like to try sort these issues one to one but in this case I`m getting nowhere

Updated 12.6.24, STILL no where further forward with this company, the complaint gets bounced from one person to another, have to explain the issues over and over, todays call was someone in south Africa.

PLEASE DO NOT USE THIS COMPANY, I`M NOW SEEKING LEGAL ADVISE

They constantly put up prices in contract, and there is nothing you can do. I am counting the days until I can cancel.
I am now paying double what I agreed to when I signed up

I was helped by Assa she made i understand everything she explained to me, my phone and sim was delivered in time.

When ever the is something i dont understand, I call her she will thouroughly explain to me and call be to make sure i am satisfied. She treat her clients with respect and she is always positive and always have time for her clients

Chulu has been great looking after my account. I had some issues before and was thinking of leaving but after speaking with her, she explained everything & helped me with my account and now I’m extremely happy & won’t be going anywhere. Thank you so much!

Our company was forced to use Babble since our previous telecom provider was bought out by them. Cloudstream was a very good company and we had no problems with them, but as soon as Babble took them over, they have been a nightmare. Babble operates by acquiring smaller companies, so they are growth-focused rather than customer-focused. So beware if your supplier is bought out by Babble. I wish I had known this and cancelled my contract when they took over Cloudstream.

Babble have terrible customer service. This often happens when larger companies buy out smaller ones - prices go up and customer service degrades.

Babble don't answer emails and they keep adding extras to their bills. They also use underhand methods like automatically rolling customers onto 24-month contracts without authorisation.

We have been trying to terminate our contract with them for weeks now. They want us to pay a hefty exit fee and return all equipment, even though we had bought all equipment (including cables) outright with the previous company. They have ignored our recent emails and failed to send us a recent proof of contract.

I have sent Babble several emails of complaint and I also complained to their 'Customer Success Team' when they phoned us for feedback. When we tried to sever our contract with them, they said they had no record of any complaints from us, so obviously their record-keeping is also abysmal!

A message to Babble - please don't reply by saying your 'Customer Success Team' will get in touch, as I've been trying to speak to your 'Success Team' for a long time. Running a business is stressful enough without having to deal with an incompetent telecoms supplier.

Update - Hi Kate/Zuni, after promising to sort this out, you have ignored my last few emails. My new supplier is ready for the migration/porting and you seem to be ignoring me at the most crucial time. May I remind you that all my correspondence is being collected and sent to OFCOM. Please respond to my last emails and address the issues about double-billing!