babygold Reviews 

If I could give 0 stars, I would. Do not order from this company. I spent 1300$ on 4 rings and they have all fallen apart. Their customer service is awful. I paid to have them repaired once and they broke again. They will not make the repairs or replace.

I purchased what looked like a heavy duty 14 karat gold ankle bracelet. The heaviest one they make. I took my dog for a walk and it fell off. It fell off in the road when I was crossing the street It was driven over and because the item is hollow, was damaged beyond repair. They offered me half my money back so I could get another one. Are you kidding me? I asked for a credit so I could pick something else out. We went back-and-forth for weeks to no avail. I am stuck paying off a bill with no anklet. I will never purchase another item from this company. Their quality is substandard and they do not stand behind their products, no matter what they say!! I highly recommend you do not purchase from them!! also note when I tried to leave a negative review for their site, they wouldn’t post it.. trying to control the narrative I guess..

My husband bought me the Celine bracelet in the wrong size, ignoring the trash quality of the bracelet, we were unable to exchange and had to just return. 2 years later and multiple attempts later we still haven’t received a refund for the returned bracelet.

One of the worst companies Internet or physical

Horrible experience. Do not trust Baby Gold. Their online service is AI and it sucks. Calling is another adventure. Pay close attion to their order cancelation and return policy.

This company is so unprofessional. I made a purchase the first week in December for a Christmas gift for my daughter. I didn't receive it until recently even though I was told I woild get it in “2-3 weeks”. I was going back and forth with customer service and each time the service was worse. They also sent me a different item from what I ordered. Do not purpose from this company.

Product took forever and never arrived. Took multiple attempts to cancel, then they stole $20 for a "restocking fee." DO NOT PURCHASE.

Beware buying from this company! Everyone please be warned about buying anything from this company. I wore the paper clip bracelet for four days and it broke while I was just sitting home with my kids during Christmas break doing nothing and now the company is giving me a hard time about getting my money back.
They want to refund me at a reduced price. They use terrible materials and have horrible craftsmanship. I expected so much more and I'm so sad that I can't even get all my money back for a piece of crap bracelet. They jewelry is 14k plated not solid, and they throw words around like lifetime warrantee and solid gold with hollow links but in reality it’s all basically hollow and dents after a few hours or just simply breaks. They are money hungry. Just look at the online Reddit reviews. Hundreds of them! Don’t say I didn’t warn you

Terrible customer service. Arrived late. Super crappy quality and returning is not an option. Don’t do it.

$500 earrings broke on 4th wear, company has been unhelpful, doesn’t return email, phone calls, or chat. Total scam

Baby Gold quality is not very good as the necklace felt super cheap and return policy is terrible. Secondly, they only issue a store credit on returns and you only have 10 days to initiate the return. Also, even though it is not stated in their return policy they charge a $15 return fee when you initiate a return within their 10 day timeframe. Once you start the return, then they send you an email saying they will need to approve the return and will respond with 24-48 hours. Lastly, they do not have a customer service phone number. I would highly recommend against ordering from them. There are plenty of options with much better customer service and quality.

I would give them a minus 5 star if I could. I wish I had read the reviews prior to purchasing. I ordered 2 bracelets. One process and shipped within a day. The other just sat there for weeks. Since it was a Christmas gift, I wrote asking about the ETA. They assured me 3 different times in writing that I ordered a week before the deadline and I would definitely get the bracelet before Christmas. Well, guess what…they lied. It didn’t come and they really didn’t care at all. Now stuck waiting for an after Christmas delivery and then the expense of shipping it out to my
Granddaughter who is no longer here. Bad, dishonest, misleading company. Don’t order anything.

Ordered diamond name necklace for my wife for Christmas. My grandson calls her NANA, so I had one be with those letters. The necklace is so tiny. I need a magnifying glass to see it cost me over $850. What a rip off it does not look anything like the picture.

Products are not as displayed. Terrible unforgiving return policies.

Really unethical to see that a company can have only 1 stars on a third party platform like this one and only 5 stars on it's own. Fake or incomplete reviews.

FRAUD!!!! Terrible company—probably not even real. Don’t attempt to buy from them.

Terrible customer service. Never answering of the phone. Email only, followed by auto-responses. Then received another email response from “ Mary”. I was asked to give my shipping address 3 separate times. “ So the item can be sent out”but in the same breathe they emailed my shipment was confirmed and then on hold…sounds like fraud.

I wish I could give negative 100000 stars. I tear up every time I think about how badly I’ve been scammed. I got sent a defective bracelet over the summer. Sent it back a week and a half after I got it as a gift to be fixed, we are now 4 MONTHS LATER and I still don’t have a resolution or a new bracelet. If it wasn’t over 500$ I would say ok I got scammed and do my best to warn everyone but because it was over 500$ I want what was paid for! In my 40 years of life I have never dealt with a business like this. 4 months is wild!

Ordered a paperclip bracelet from Baby Gold & it took over 2 months to ship. Customer service kept telling me that it was in production for the entire time I waited and had offered to cancel the order by the 2nd month. I responded to cancel the order and at that time, they said sorry it already shipped. When the item arrived, it was poorly made, the clasp does not fit on the link correctly and it sticks out. I asked to return the item since I had said to cancel it and they shipped it anyways, Georgia from customer service said I could return it but would be charged the $15 handling even though this was THEIR fault- bad quality and they were supposed to cancel it. Do NOT buy from this company, they are shady and their quality is terrible.

I purchased a bracelet that was impossible to close because the clasp was so minute. I had to pay for the return and was further penalized $15. They do not give refunds only store credits. What a dishonorable company.

They have NO customer service
All you get when you dial their number is a "we will call you back," but they never do. I even tried emailing them and I got one automated email back with the wrong information. They do not state in their ad that they do not give returns but only exchanges and store credits at a discount with a return fee. They are not a customer friendly business and I would not order from them.

If I could rate them ZERO Stars I Would!!! False Advertising Complaint and Lawsuit will be filed if I do not receive a full refund. This company states items are solid 14k Gold - when in fact the 2 17" Avery Chains I received are Hollow. The Company does NOT State the Weight of items due to the fact any educated consumer would consider the item weight "if stated" to NOT be solid. This company REFUSED to cancel an order Even though a Cancelation Option is offered on their site. They will ONLY do a store credit ( policy is not immediately viewable to consumer) You Must go further into their policy for that information.
Consumer Protection Laws Protect Buyers from False Advertising EVEN in California.