Backpackbazaar Reviews 

Awful!
Very slow delivery as they probably travel from china as when I wanted to return the item that was the address to send back to at a whopping cost of £42
Cheap poor quality bag that had an awful smell

It’s clear these items were created by people who really travel. Every pocket and feature feels thoughtfully designed

Good service, although a little timely I was let up to date. Great customer service! Love my bag - early days but so far so good.

Misleading advertising suggesting 'fast UK delivery'. Actually sent from China about a week after order so received over two weeks later, too late for the occasion it was ordered for. Company refused to cancel order despite delay in dispatch and requested that I was patient and waited.

The bag itself is ok, although smaller than expected.

Wouldn't use company again due to the misleading advertising. Disappointing.

The bag I ordered has never arrived despite two emails. This is completely unacceptable to take money and not deliver. Untrustworthy.....do not order from this company

States "Fast" delivery but what they dont tell you is everything is coming from china on a donkey so you will have to wait 9 months for delivery.
Still waiting after 2 weeks of ordering and no updates or legit tracking.
Email them to receive reply from a bot with generic answer.
AVOID!!!!

Easy, stressless transaction. Good quality

I have ordered three different bags and they are all great quality. The photos and descriptions were accurate, arrived as expected. I am happy with my purchases.

The bag I ordered is lovely, very good quality.
I've only given 4 stars as updates on delivery were sparse.

Advertised as 'Fast & Free UK wide delivery' the reality is it came from mainland China and took over 3 weeks.

Ordered a bag on 5th Dec (in time for Christmas 🙄) based on their advertised ‘fast and free delivery’. It has finally been delivered on 29th Dec. It is not great quality and I suspect won’t last long. It is also supposed to have leather trim, it does not , it has plastic trim. DO NOT USE THIS COMPANY!

AVOID!! Ordered a gift in plenty of time for Christmas and despite all other items being delivered, all of which were ordered AFTER this one- guess what- it didn't arrive!!

They have a shocking TrustPilot review for a reason- you have been warned!!

Because I ordered at Christmas probably took a little longer for delivery,
Emailed company and they responded straight away and said parcel was on route
When it came it was better than what I had imagined

Ordered a Christmas present on December 3rd, and it still hasn’t arrived. Attempts to cancel or get a refund have been met with lies and point blank refusals.Their customer service is nonexistent — they ignore basic consumer rights, common decency, and any sense of urgency completely disregarding the fact that my order was a Christmas present for my father.
This clearly disreputable, sham of a company treats customers like they don’t matter. Promises are meaningless, complaints vanish into a void, and their attitude shows utter contempt for anyone who buys from them. AVOID AT ALL COSTS. There are plenty of other companies that actually honour orders and respect the law.

Still waiting for an item I placed an order for on 11th December. It’s now Boxing Day and was intended for a Christmas present. It is not in fact fast delivery it’s at this point no delivery. Complained and received an inadequate response. Their clearly no arsed about their customers. Buyer beware

Having ordered a bag for a Christmas present, a while ago, it hasn’t arrived. I was led to believe this was a U.K. company and all orders were dispatched from the U.K.
I will not be recommending this company and would warn people not to order from them.
Sadly I never read the reviews before ordering.

Awful company, avoid them at all costs. They claim they have ‘fast UK delivery’, but do not mention they ship everything from China. My gift, which was a hold-all, took 3 weeks to arrive, and was made of cheap plastic. I asked to return it, and they expected me to pay shipping costs! Ignore their recent fake reviews, do not shop here.

Do not use this company. They are not UK based and are actually in China. I believed them to be a UK company when I placed my order at the beginning of December. The bag was to be a Christmas gift but it STILL hasn't arrived. I'm not convinced it will turn up at all. I am angry and disappointed and feel like I've been scammed. I do not recommend this company and would encourage others to steer well clear.

I ordered a bag from this company on the 28th of November and it’s now 3 weeks later and it has still not arrived. I mailed customer service this morning and they did reply asking me to be patient and that my order is in transit. I wish I had read the reviews for Backpackbazaar before I placed an order. Never again 😑.

Bought and paid for items that have never been received and had to claim money back via my bank. Clearly scammers. They claim fast delivery - also lies