Back to Work Reviews 

My tutor was knowledgeable and helpful which made the learning process painless. I wish we had access to the video recordings, this would have been useful to consult while working on my assessments.

Overall a good learning experience, had some minor hic-ups due to the course being brand new though all issues were resolved in good time.

Great learning experience. I completed the Level 3 Data Analysis course. My tutor was superb and made something new enjoyable. Overall I felt that there was a lot of work to complete within each unit and not accessing the recording of the lesson made it difficult. Besides that I enjoyed the course very much

ETA L1 Certificate in Digital Contact Centre
Gateway L1 Award in Cybersecurity
Gateway L2 Award in Digital and IT Skills

Excellent course and tutor, David Carp was amazing! A lot of negative reviews about progression to job offer on trustpilot, but everyone on this course with me has already progressed to interview with Teleperformance . Definately worth doing

I really enjoyed this online course and found it very informative and engaging. The content was well-structured and easy to follow, covering all the key areas needed for working in a contact centre environment. I especially want to mention our tutor, David Carp, who was an excellent tutor throughout the course. He explained everything clearly, was always supportive, and made the learning experience enjoyable. His knowledge and friendly approach really made a difference. I feel much more confident and prepared thanks to this course and David’s guidance.

B2W was deffinatly worth the time and experience and I Thank the Tutors especially DC for all their help and brilliant teaching. I have learned more than I anticipated I would and I have been guided through it all. I would definatly recommend B2W for anyone wishing to learn more or sharpen knowledge. Excellent, friendly and respectful tutors. What a blessing you all are. Keep up the good work. THANK YOU.

It was a pleasure doing this course with David Carp busy
but had a great time learning it given me some confidents which i please with.

I went on to this course with a little trepidation, having never participated in an online course before - I needn't have worried. The course tutor, Dave C, was excellent, putting everyone at ease and taking the time to reassure or help with any issues they were having. The course itself was informative, detailed, but presented in a way that was comprehensive, detailed and informative. Having had over 20 years outside of this industry, I was looking for a refresher and get myself back in the saddle. This was perfect and extremely useful. I am eternally grateful to Dave C for his tutelage and my colleagues on the course, who were ideal compatriots to make it through the course.

David is a great tutor
Very patient and takes his time and if so friendly 10/10 would love to take another course with him as the tutor!!

I thoroughly enjoyed the training and gained valuable insights. The trainer David Carp was incredibly knowledgeable and engaging which made the sessions both informative and enjoyable. Attending the training everyday for two weeks has really prepared me for full time work. Highly recommend!

David Carp was a great tutor, I felt his teaching style was very supportive, accommodating, and helpful.

Really good course, learnt a lot of stuff from the mentors here, and got employment as a result of the course, would recommend to anyone!

Well organised and even if we were a big group it never felt like that. Out Tutor David Carp listened and replied to everybody. Explained so everybody understood.
I can really recommend this course

Back2Work have been the most supportive and helpful company I've ever come across. Sometimes, like with the Job Centre for example you get the impression that it's just a tick box exercise and they don't really care about unemployed people. David Carp who was our trainer on the course, nothing is too much trouble for him, he has been an exceptional and inspirational leader for a huge group (60+), he has kept us all together, got us all to speak and 95% of the group have got a job on the back of doing this course. The support after the course is ongoing for 3 months, so if it doesn't work out with the employer you went for, they are always on hand to lift you up and find another company who are looking for staff.

The training course was well-structured, covering essential topics. The tutor was knowledgeable, patient, and engaging, always willing to answer questions and provide real-world examples that made the content relatable and easier to understand. By the end of the course, I felt well-prepared to work in a contact centre environment, with a solid foundation in both technical skills and customer service principles. I highly recommend this course to anyone looking to start or enhance their career in the contact centre industry.

Back2Work has an excellent way to deliver the course materials. I enjoyed learning all three subjects. My Tutor David Carp focuses on the learner's satisfaction, he is so patient and always gives positive feedback to build up confidence in learning.
Overall, the course was well structured and engaging. Thank you so much, I would recommend it to others.

I have just completed my 3-in-1 intense Digital Contact Centre Level1/ Cybersecurity Level1/ Digital and IT Skills Level2 course. I appreciate all the support and hard work my tutor David put through to help me during the course. He has been awesome. I also appreciate the help I have gotten from my classmates. I would strongly recommend the company Back2 Work to anyone who is looking to up skill yourself.

First, I would like to take this opportunity to thank Mr. Michael Chapman, who enrolled me in this course and Mr. David Carp, my Tutor, who was incredibly supportive throughout the entire program. The Digital Contact Centre, Cyber Security, and Digital and IT Skills courses helped me gain valuable knowledge and experience. It not only improved my technical understanding but also boosted my confidence in communication and answering interview questions. I truly believe this training has helped many people secure employment, and I highly recommend it to anyone who is looking to study, grow their skills, and open up new career opportunities.

Overall my Experience was positive. What made this Course for me enjoyable was the Energy and Expertise of the tutor, the Tutor bought a lively and engaging approach to each Session, making the Content understandable and easy to follow. The Company managed Group Learning of a Large Group. It is clear the Company employs Quality Tutors who are both Skilled and Approachable. My only Concern is regarding the Guaranteed Interview that was promised upon Course Completion. Unfortunately, there has been no Communication or Follow-Up about this, which was a Key-Factor in my decision to enroll. I hope the Company can address this issue as I am disappointed.

I went into the course with not much confidence and I was a bit sceptical about doing the course via Teams, but honestly, it was a really good experience and the students were brilliant and helpful. The tutor David carp is an absolute gem. He was patient, considerate and always there to help us with whatever question we had; he deserves an award. I can now say I feel confident and I will be doing more courses in future with B2W. Thank you. Denise