Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours... Toon meer
Bedrijf heeft geantwoord
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I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Satur... Toon meer
Bedrijf heeft geantwoord
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great. On delivery we had... Toon meer
Bedrijf heeft geantwoord
Delivered ahead of time, in qty 3 boxes no issues. Some parts could be thicker/ heavier particularly corner sections . Its a long slow process to build and all imperial measures ( inches and feet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Backyard Discovery UK
Geschreven door het bedrijf
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Geschreven door het bedrijf
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Contactgegevens
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Verenigd Koninkrijk
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
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104 reviews
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Backyard Discovery UK is one of the…
Backyard Discovery UK is one of the best companies I have used, Great communications, great service from customer services when they replaced a part which was faulty, include the above, with a very nice product, then you can't go wrong.
8 april 2026
Ordering and customer service outstanding
Was going to give 3stars at first as the courier company only delivered one package of two but I called backyard customer care and they shipped out the package which was missing within a few hours hence the five stars.
Quality product to build and now to enjoy
Can’t fault them from ordering and customer care outstanding just the courier service let me down the driver called the courier company but they didn’t seem bothered about the delivery issue.
That’s the only issue
31 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Rockport Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great quality product one part damaged…
Great quality product one part damaged replaced from the USA within a week , great customer service
30 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you are happy with the quality of your new Saxony Grill/BBQ Gazebo and that you have had a positive experience with the service provided!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that our courier has not fulfilled your delivery as expected! We have just sent you an email and would like to help and ensure we can get this right for you.
Great communication and delivered on…
Great communication and delivered on time with regular updates
30 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your pergola in the future!
I haven't built the product yet but…
I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Saturday. Great customer service. Very impressed.
30 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are always disappointed when we cannot provide the delivery service we aim for, but we are very happy to know that we were able to turn this around for you and that you had a great experience with our customer service!
We hope the assembly of your new Saxony Grill/BBQ Gazebo will be a success and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Easy to follow instructions and plenty…
Easy to follow instructions and plenty of spare fixtures.
Good quality materials and looks great.
The delivery team were very helpful.
30 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product!
Backyard Discovery Team
Purchased the Arcadia gazebo
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great.
On delivery we had a couple of damaged parts. Spoke to customer services UK and these were replaced immediately and delivered within a couple of days.
We cannot fault Backyard Discovery on the service received and would like to thank Josephine in customer service for her assistance.
Highly recommend. Excellent. Thank you.
16 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Superb customer service
Superb customer service. Very helpful when I managed to break something during assembly. Was quite willing to pay but they sent it free of charge. Thank you
10 april 2026
Review zonder uitnodiging
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
ROCKPORT XL GRILL/BBQ GAZEBO
ROCKPORT XL GRILL/BBQ GAZEBO
Fast delivery, complete in three large boxes, no damage and easy to follow assembly instructions. Every single hole lined up and the gazebo looks great, a real quality product.
17 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your Rockport XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your Saxony BBQ/Grill Gazebo in the future!
Backyard Discovery Team
The gazebo is really good quality
The gazebo is really good quality. Went together easily. The gazebo arrived quickly and the delivery company accommodated taking the packages around the back of the house. I m so happy with my purchase.
23 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are you are happy with the quality of your new gazebo and the delivery service you have been provided with!
We are always here if you ever need support with your product in the future!
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Rockport BBQ/Grill Gazebo!
We are always here if you ever need support with your product in the future!
First class item.lovely delivery service
Solid well made item,diagram booklet good once you got your head around it,But a lovely well priced bar.
16 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that love your new Cedar Springs Outdoor Bar!
We are always here if you ever need support with your product in the future!
Solid timber Gazebo product
Solid timber Gazebo product at a very reasonable price. Delivery within a couple of days of ordering.
Overall, very pleased with services recieved.
16 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with your delivery and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
great very happy
Had it for a while, now putting up, very happy with my new pergola, not put roof on yet but the frame is really sturdy goid quality, delivery was quick 5 ⭐️⭐️⭐️⭐️⭐️
16 januari 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our courier and that you are happy with the quality of your new pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Top Quality, Fast Delivery,Excellent communication
Delivery was prompt and we were kept up to date from start to finish.
The gazebo we bought is top quality and looks like it will last for a long time.
Be prepared though, this is a heavy piece of kit and requires a lot of space when identifying and laying out the many components.
My wife and I are both in our mid 60’s and we managed to build the gazebo, although it did take us around 8 hours start to finish, including a few breaks 😂 but it was a great experience and we were impressed at the overall quality and design of the gazebo.
The instructions were detailed and made the whole project possible.
If you choose to buy a Backyard Discovery product (and I recommend you do) you won’t be disappointed, but my only advice would be to be prepared for a full day to assemble, make sure you have enough space to lay out all the parts and identify what you need as you go, and have at least one competent DIY person on the job, take your time and read all the instructions carefully !
Top quality product and excellent company - I highly recommend
⭐ ⭐ ⭐ ⭐ ⭐
9 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are very glad to hear that the assembly of your new gazebo was a success and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Service Extraudeneer
To say this company was a delight to deal with would still be selling them short. I purchased a very pleasing on the eye gazebo. Within a very short while the goods arrived. Some days later, waiting for the first proper sunny day of March, I began to assemble. With willing wife to help, we built the thing, bit by bit, one panel after the other, finally reaching the concluding part. The finishing line was in sight..... And then, things took a turn. Something happened....not sure what but before I knew it, some of the planks split .... I was now in possession of a broken, non repairable mountain of woods and screws..... Ultimately I inspected the situation and realised 4 of the planks were broken. The rest remained in good order... I reached out to Backyard Discovery and asked if they had replacement parts. I would have been willing to pay.... 24 hours later I got a response..... In a nutshell the reply started by advising they had no replacements but had ordered me, free if charge, the replacement planks I was after, from America. 7 days after that response the replacement parts were delivered to my door..... So, to more or less echo what I said at the start... The people at Backyard Discovery, I salute you.
20 maart 2026
Review zonder uitnodiging
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with our customer service and that we were able to resolve the issues you have encountered quickly for you!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Robust pergola.
Took a chance on ordering the pergola as I had never heard of your Company before. However it arrived quickly and well packaged. The builder is outside right now putting it together and he says it's straight forward, easy enough to assemble if time consuming. He has just finished, taken a good 6 hours. Looks solid and robust as well as attractive.
20 maart 2026
Antwoord van Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new product and that the installation was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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