Bag Borrow or Steal Reviews 

The rental handbags are always clean, no odor, and arrive very quickly after placing my order.
I am always happy with my selection and continue to rent almost monthly.

Excellent- delivered on time, packed with care.

This is a great site for purchasing designer items at discounted prices, and using Affirm to pay is the icing on the cake!!!

The piece I borrowed is in perfect condition! Excited to wear it to several events this month.

The bag compliments my outfit well and was received in a timely manner. The bag itself is challenging to close, but overall will utilize this service again.

Super fast shipping! Gorgeous bag!

Very good service, highly recommended

It’s amazing

I don’t recall there being anything about the zipper not working properly.

Seamless experience. The bag came when they said it would and was in great condition!

Fast shipping. Item exceeded my expectations. Your price, however, even with the 30% discount, in my opinion, was still too much.

My only issue is the fact that you cannot get a live person on the phone and that is worrisome to me. You should always have a contact number with a live person picking the phone up to answer any questions that a customer may have.

The delivery was quick. The bag was as described. This was a great purchase.

Exceeded my expectations!! First purchase and won’t be my last

Looks brand new! I love the touch of having a make-up bag inside ... I don't need it as I use my own anyway but that's a nice touch.

I've been having a very poor experience with BBS as a seller. I sent them a bag that they agreed to purchase last week, and I still haven't been paid. The payment is supposed to go through PayPal, and still nothing after eight business days. They claim to have high volume demands, but they quoted my item in less than two days, and after they received the bag, I got a response the next day. So, the excuse of high volume when they have to pay their sellers is quite aberrant to me. Other sellers have higher demands, yet I was always paid in two days via ACH. I will never work with them again.

I contacted customer service about the original bag I was after that was available and showing as $200 in my cart on my laptop and $135 on another product detail page. They simply told me nope, it's $200 and that's that. I even sent them a screenshot of the lower price and they still said no, that must be you needing to clear you cache. Was on my phone and decided to check an hour later and lo and behold, put it in my cart and it was $135! Just out of spite, I didn't rent it. Get your customer service in line. If a customer is sharing a time-stamped screenshot with YOUR listed price, perhaps actually looking into it would be step 1 (which they didn't - they lied and said they couldn't reproduce it which obviously, they could have) or how about step 2 - trust the customer, honor the price you have listed and then put in an internal ticket for IT to verify the associated configurations of the website after the fact? Maybe that would just be oh, I dunno....GOOD customer service?

I'll still give them another shot but it's crazy to have this customer experience when you're renting luxury handbags. I've been with Rent the Runway for around ten years and the customer service has always been stellar.

It looks great I cannot wait to use it at my niece’s wedding

The deliver did not collect the signature but just left the package in front of door which might be stolen easily