Bath Depot Reviews 

I rarely leave negative reviews, but after everything my family went through with our Bath Depot purchase, I feel other customers should know what to expect if something goes wrong.

We purchased approximately $3, 000 worth of bathroom products from the Richmond Hill location, including a Lewis alcove bathtub, two toilets, plumbing fixtures, and accessories for our home renovation.

Unfortunately, our experience was one problem after another.

The two toilets were delivered by Bath Depot’s third-party delivery company. One of the boxes arrived visibly crushed, torn open, and with broken Styrofoam inside. I expressed my concerns to the delivery driver immediately but was told everything was “fine” and to contact the store if there were any issues after opening the boxes.

When our plumber opened the boxes on installation day, BOTH toilets were cracked and unusable. Our renovation immediately came to a halt, and we had to schedule another plumbing visit at additional expense.

Our options were to wait another 10–14 business days for another third-party delivery or exchange the toilets ourselves. To avoid delaying our renovation even further, my husband had to take time off work to help transport two heavy porcelain toilets because we had been told the Vaughan store would not assist customers with lifting heavy merchandise.

Ironically, while we were at the Vaughan location, we watched staff help another customer load heavy items into his vehicle while refusing to provide us with any assistance. We were handed a box cutter and told to open the replacement boxes ourselves, then had to ask for packing tape and reseal the boxes ourselves as well. Staff would not help move the heavy toilets or even the dollies they were sitting on. That level of customer service was extremely disappointing.

As frustrating as the toilet situation was, it wasn’t the end of it.

While reviewing our invoice because of the toilet issues, I noticed that we had purchased a matte black bathtub overflow and drain kit. When our bathtub had been installed, the plumber had to use his own chrome overflow and drain because Bath Depot had never supplied the kit that we had purchased.

When I contacted the Richmond Hill store, I was shocked to learn that Bath Depot’s own system still showed the item as pending. No one told us it had not been provided when we picked up the bathtub, it wasn’t included with the toilet delivery, and no one ever contacted us afterwards to advise that part of our paid order was still sitting pending.

By the time this was discovered, our bathtub had already been permanently installed and tiled.

Initially, I was told I was outside the refund period and was eventually offered only a $20 refund for an item we paid in full, despite the fact that Bath Depot had never supplied the item in the first place. The chrome overflow installed in our bathtub wasn’t even Bath Depot’s—it belonged to our plumber and was used only because Bath Depot failed to provide the product we had paid for.

To Bath Depot’s credit, after I escalated the matter to Corporate Customer Service, Allison listened to my concerns, spoke with the store, and arranged for the missing matte black kit to be couriered to my home while also authorizing a full refund for the purchase price of that item. I appreciate that she handled that issue but still offered the bare minimum. She basically sent us an item we paid for and was owed to us. In my opinion, no effort was made to rectify the situation they created or show us they cared about our business.

However, the problems with the damaged toilets, the delays to our renovation, the additional plumbing costs, the lost time from work, and the customer service we received at both the Richmond Hill and Vaughan locations were never addressed.

What disappointed me most throughout this experience was the complete lack of accountability at the store level. Every issue somehow became our responsibility, despite the fact that the problems originated with Bath Depot’s damaged merchandise, incomplete order fulfilment, and inconsistent customer service.

Mistakes happen in every business. What defines a company is how those mistakes are handled. While Corporate Customer Service did resolve one aspect of our complaint, it took considerable effort on our part to get there, and much of the inconvenience, expense, and frustration we experienced was never acknowledged.

If you’re shopping at Bath Depot, my advice is simple: Don’t. Had I not reviewed my invoice months later, I would never have discovered that part of my order had never been supplied.

I sincerely hope Bath Depot improves its quality control, order fulfilment, and customer service so that other customers don’t have to experience what we did.

Nous avons été servi par Joanie la gérante. Elle connaissait très bien les produits et nous a vraiment bien aidé à faire notre choix et elle nous a bien expliqué les promotions aussi. Je vous la recommande fortement.

Lisa was very accommodating and exceptional this place is excellent to shop and services offered excellent quality

Très bon service de la part des employés sur place. Très bonne équipe, à Trois-Rivières.

Organized display, knowledgeable and friendly staff!

Sold corner shower by miss information The shower needed was 32x32 sold was 34x34 with miss information on how to install it.That shower cannot fit by any means.Salesman-contractor will not return call.

The advicer was good and product looks good aswell

absolute garbage products and service. i am a contractor. installed one of their shower towers 5 months ago. client called had water in lower bathroom ceiling. discovered the manufacture fitting on back of unit failed. been 2 weeks trying to get another one shipped asap but they are to concerned waiting for there legal department to ship one out. garbage STAY AWAY

J'avais 2 représentants à mon écoute. J'ai trouvé ce que je voulais en ligne et en moins de 5 minutes, tout était règlé. Super service!

Our Sales Assistant Ross Smillie was not only patient with us, but incredibly helpful. He was a great resource for bouncing ideas off of and making our first home purchases as seamless as possible. We felt excellent after closing our deal with Ross and look forward to installing our bath depot fixtures into our new bathroom in our new home. Our greatest gratitudes to Ross and the team at Ajax Bath Depot.

Extremely poor customer service. Purchased several items, including an alcove bathtub and 2 toilets. The toilets were delivered in poor condition (cracked tank and chips). When we informed the store (Richmond Hill location) we were told that it would take 10-14 business days to have 2 replacement toilets delivered. This would have pushed renovation on our 3rd bathroom back 3 weeks. Other option would be to pick up the toilets ourselves from another store. We were informed that no staff would be available to help my wife offload the damaged toilets and load the new ones into her car. This required me to have to take off work and lose pay to help. When we picked up the new toilets we asked to have them inspected first to make sure they weren’t damaged. They told us to open the boxes ourselves and tape them back up ourselves. No attempt on their part to help at all.
Other purchased items were picked up for the Richmond Hill store prior to the start of our renovations on our first 2 bathrooms which included an alcove tub and matte black drain. We were given a chrome drain (not what we purchased). We accept some responsibility for not checking that the drain was matte black, but the store never checked to make sure they were giving us what we ordered. They took no responsibility for the error and refused to have the correct drain couriered to us. Apparently a $30 courtier charge to fix a mistake they made and provide customer satisfaction is too much for them to handle. Our overall experience with Bath Depot was atrocious. I’ll never shop there again.

Vos prix sont imbattables et le vendeur qui nous a servi connait très bien les items.

Notre conseillère (Mme Gaudreault , Lachenaie ) était très à l’écoute sans être trop envahissante, nous avons bien apprécié notre visite . Très beau service à la clientèle ! 😊

Robert Hereault est une personne merveilleuse sa bonne humeur et efficacité est remarquable!

Très bon service

I stopped by Bath Depot just to see what you had to offer, with no intention of buying, but Manager Nabeel completely changed my experience. He went above and beyond to make me feel welcome and never pressured me at any point. His professionalism, knowledge, and creative ideas gave me the confidence to move forward with my project. Thank you, Bath Depot, and thank you, Nabeel, for making my visit so memorable. I’ll definitely be sharing this wonderful experience with my family and friends.

Très bien servi par Jolene
Excellente pour présenter les produits
Sociable et souriante

Très professionnel lors de la visite